Patient Care Customer Support

AMANDA BOHL

Aurora, IN ***** +1-812-***-**** *************@*****.***

Summary

Hi, I'm Amanda! Most of my career has been dedicated to taking care of the elderly, a job I find incredibly rewarding. A Compassionate Home Health Aide known for high productivity and efficient task completion. Skilled in patient care, medication administration, and providing emotional support. Excel in communication, empathy, and patience, ensuring comfort and trust in home healthcare settings. As a proud mom of two boys, they are my motivation to better myself every day. I try to balance my responsibilities with a bit of humor-I'm someone you can always count on, even when life gets a little chaotic. Skills

Long-term care

Grooming and Hygiene

Recreation

Compassionate Care for Dementia

Residential Cleaning

Senior Care Assistance

Meal Preparation

Support Resident Needs

Health care

Compassionate Patient Care

Residential Care

Personal care plan

Provide nourishment

Companionship

Nutritional meal preparation

Medication organization

Client documentation

Care plan assessment

Patient transportation

Vital signs monitoring

Care plan implementation

Behavioral management

Personal hygiene assistance

Dressing assistance

Housekeeping

Toileting assistance

Transportation assistance

Bathing assistance

Mobility activities

Patient transport

Interpersonal communication

Clinical documentation and reporting

State regulations

Ambulation assistance

Bedside care

Medical terminology and equipment

Feeding assistance

Physical therapy support

Work History and Experience

Delivery Driver and Shopper Dec 2024 to Current

Uber Eats and Door Dash Cincinnati, OH

Performed pre-trip inspections of delivery vehicle according to company guidelines. Navigated routes with relevant map programs and GPS systems. Provided excellent customer service by answering inquiries about products or services being delivered.

Received daily delivery instructions and route assignments from dispatch. Reviewed delivery documents and orders and reported errors to supervisor. Managed inventory levels during deliveries by verifying load counts against shipping manifests.

Utilized GPS and maps for efficient route planning. Monitored fuel level throughout shift and refueled when necessary. Contacted customers prior to delivery to coordinate delivery times. Verified accuracy of items loaded onto truck against shipping documents. Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.

Obeyed traffic laws and follow established traffic and transportation procedures. Stayed up-to-date on changing local roads and construction areas that may affect routes.

Resolved customer complaints in a professional manner while maintaining positive relationships with clients.

Presented order bills and collected payments for deliveries. Ensured accurate completion of all paperwork associated with deliveries. Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Checked loads against shipping papers to verify contents and identify special handling requirements.

Drove safely in all weather conditions including rain, snow, sleet, ice. Determined optimal routes based on GPS application information and knowledge of local routes.

Transported and safely delivered items to prevent damage or loss. Inspected vehicle and maintained gas, oil and water levels. Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Reviewed and verified invoices and purchase requests to confirm accuracy. Kept accurate logs of all deliveries and trips.

Adhered to all applicable traffic laws while driving delivery vehicle. Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Utilized street maps to plan and determine most efficient routes. Checked tires for proper inflation before leaving on each route. Notified customers of delays to decrease calls to support. Completed day-to-day duties accurately and efficiently. Exceeded customer satisfaction by finding creative solutions to problems. Maintained updated knowledge through continuing education and advanced training.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Assisted with customer requests and answered questions to improve satisfaction. Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Conducted testing of software and systems to ensure quality and reliability. Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Scanned items when pulling from shelves to update system stock information. Organized consistent hourly deliveries by smoothly selecting and purchasing items. Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.

Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips. Assisted customers in selecting desired merchandise and provided product knowledge.

Collaborated with store personnel and brand representatives to secure the best deals for clients.

Managed client communications through email, phone, and messaging apps, ensuring timely responses.

Managed multiple clients simultaneously while maintaining high standards of service and privacy.

Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others. Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver. Maintained a clean, organized work area to ensure customer satisfaction. Identified customer needs by asking questions and advising on best solutions. Suggested comparable products to replace out-of-stock items. Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.

Listened to customer needs to identify and recommend best products and services. Utilized problem solving skills to resolve customer complaints professionally. Implemented feedback from clients to continuously improve service and client satisfaction.

Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh. Completed pickup and shopping orders for customers within local area. Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.

Satisfied customers with quick, accurate service under tight deadlines. Organized and executed shopping trips for clients, including scheduling and transportation arrangements.

Handled client budgets efficiently, ensuring the best value for their spending. Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Recognized by management for providing exceptional customer service. Custodian Maintenance Apr 2022 to Jun 2024

Dearborn County Courthouse Lawrenceburg, IN

Six other ladies and I were tasked with keeping our courthouse, some of the jail, probation, and water rescue clean every day.

We did our own landscaping, including mowing, weed whacking, using the blower to remove debris around the courthouse, tree removal, snow shoveling, and salting. We also fixed whatever we knew how to and whatever my boss taught us to do. We cleaned our own elevators.

Adhering strictly to health and safety regulations while performing duties. Polished windows, glass partitions or mirrors using sponges or squeegees. Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians. Maintained accountability for building keys, master keys and access cards. Notified building managers about needed repairs to maintain public safety. Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.

Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel. Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.

Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.

Checked and stocked inventory throughout facility to meet expected demands. Kept business entrances clean, tidy and professional in appearance. Wet and spot mopped to clean floors and other surfaces in public corridors. Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.

Set up and removed furniture, equipment and supplies required for meetings and special events.

Removed snow from sidewalks using snowplows, snow blowers or snow shovels. Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Serviced, cleaned and restocked restrooms.

Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises. Monitored supply levels and requested new items to maintain completing daily cleaning tasks.

Kept building interiors appealing with routine deep cleaning of high-traffic areas. Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.

Followed safety processes for all manual and electric cleaning equipment. Requisitioned supplies or equipment for cleaning and maintenance duties. Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.

Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.

Providing support services for a variety of events including setup and breakdown assistance as needed.

Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately. Completed routine maintenance checks, notifying management of needed repairs. Ensured that all equipment was properly stored after use. Performing general maintenance tasks such as painting walls or fixing broken fixtures; changing filters on HVAC units periodically. Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly. Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets. Steam-cleaned or shampooed carpets.

Dusted furniture, machines or equipment.

Recycling materials whenever possible in accordance with company policy and local disposal regulations.

Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.

Stripped, sealed, finished and polished floors to maintain longevity and health. Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.

Cleaned building floors by sweeping, mopping or vacuuming. Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.

Assisting with special projects related to custodial care as assigned by supervisor or manager.

Checked inventory for required supplies and made lists for needed cleaning products.

Operated industrial cleaning equipment to quickly complete custodial tasks. Followed company uniform, performance and security policies with every job. Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.

Provided support and guidance to colleagues to maintain a collaborative work environment.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Updated and maintained databases with current information. Achieved cost-savings by developing functional solutions to problems. Worked with cross-functional teams to achieve goals. Operated equipment and machinery according to safety guidelines. Contributed innovative ideas and solutions to enhance team performance and outcomes.

Operated a variety of machinery and tools safely and efficiently. Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Conducted testing of software and systems to ensure quality and reliability. Prioritized and organized tasks to efficiently accomplish service goals. Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Worked effectively in team environments to make the workplace more productive. Utilized various software and tools to streamline processes and optimize performance.

Collaborated closely with team members to achieve project objectives and meet deadlines.

Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

TNA Sep 2020 to Jan 2022

Rising sun nursing home

More than a HHA can do in taking care of the patient. More of a hospital setting, as well.

So, it is not the comfort and privacy that someone would have at home, but around- the-clock care, when you need it, which is something wonderful to have. We see a lot more with the passing of the patient and learn more about how to make people comfortable with whatever terminal conditions they have. We used more equipment to get them in and out of bed. In and out of showers.

As a TNA CNA, you had to do just about everything that did not require a nursing degree.

Managed inventory and supplies to ensure materials were available when needed. Operated a variety of machinery and tools safely and efficiently. Observed patients for any physical or emotional changes, reported findings to medical staff immediately.

Ensured compliance with HIPAA regulations regarding confidentiality of information. Assisted patients in ambulation and transfers using proper body mechanics. Helped residents walk with or without self-help devices. Reminded patients to take prescribed medications or nutritional supplements. Documented activities and recorded information in EMR system. Assisted patients with daily living activities, including bathing, dressing, and grooming.

Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel. Managed and maintained patient rooms, shared-living areas and nursing stations. Answered patient call lights promptly and responded to requests appropriately. Planned and served meals and snacks to patients according to prescribed diets. Utilized appropriate safety measures when handling hazardous materials or waste products.

Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Administered medications under supervision of a licensed nurse. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.

Supplied, collected and emptied patient bedpans on frequent basis. Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Shaved and draped patients to prepare for surgery, treatment or examination. Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

Provided assistance with activities of daily living, including bathing, dressing and grooming.

Assisted residents in preparing for activities and social programs. Facilitated communication between patients, family members, and healthcare professionals.

Monitored vital signs such as pulse rate, respiration rate, and blood pressure. Assisted with range of motion exercises and other rehabilitative activities per physician orders.

Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.

Documented patient care services by charting in designated areas. Answered signal lights, bells or intercom systems to determine resident needs. Performed vital sign assessments, such as taking blood pressure and temperature. Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Demonstrated excellent customer service skills when interacting with patients, families and guests.

Educated patients on self-care techniques that would help them maintain their independence.

Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Distributed drinking water and nourishment to residents. Observed and reported unusual symptoms and changes to charge nurse. Reported changes in patient conditions to registered nurse or physician. Turned and repositioned bedridden patients to prevent bedsores. Provided physical support to assist patients with bathing, dressing and toileting. Assisted residents with bathing and dressing to promote personal hygiene. Communicated with patients to determine feelings, need for assistance or social and emotional support.

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Administered medications and educated patients and families on correct at-home administration.

Monitored food intake and output as directed by nursing staff. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

Collected specimens from patients for laboratory testing purposes. Recognized signs, symptoms of abuse, neglect and reported them per policy. Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.

Supported non-ambulatory residents in range of motion exercises. Used mobility devices to transport patients.

Safeguarded patient privacy with strict adherence to HIPAA protocols. Answered patient call signals and signal lights to determine patients' needs. Provided emotional support to family members during difficult times. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Collaborated closely with team members to achieve project objectives and meet deadlines.

Contributed innovative ideas and solutions to enhance team performance and outcomes.

Worked with cross-functional teams to achieve goals. Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Maintained updated knowledge through continuing education and advanced training.

Utilized various software and tools to streamline processes and optimize performance.

Conducted testing of software and systems to ensure quality and reliability. Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Completed day-to-day duties accurately and efficiently. Assisted with customer requests and answered questions to improve satisfaction. Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Operated equipment and machinery according to safety guidelines. Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Updated and maintained databases with current information. Home Health Aide Feb 2012 to Jun 2016

Comfort keepers Cleves, OH

Providing care in patients' homes.

Tracked and reported clients' progress based on observations and conversations. Provided emotional support and companionship to patients. Recorded daily notes about client conditions, treatments provided and progress made.

Helped client with medication self-administration. Reported any changes in the client's physical or emotional condition to supervisor immediately.

Maintained confidentiality of patient information at all times as per HIPAA regulations.

Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Entertained, conversed with or read aloud to patients to maintain mental health and alertness.

Documented care provided and submitted notes to supervisor. Maintained clean and well-organized environment for client happiness and safety. Assisted clients with bathing, dressing and incontinence care. Directed patients in prescribed exercises or in use of braces or artificial limbs. Helped clients move in bed, stand or walk using proper body mechanics techniques. Encouraged independence by teaching self-care skills such as grooming and hygiene habits.

Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.

Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Accompanied clients to doctors' offices or on other trips outside home. Maintained updated records and safeguarded patient privacy in accordance with HIPAA.

Instructed family members regarding proper home care techniques and infection control procedures.

Assisted in ambulation and exercise routines for clients. Prepared meals and snacks according to prescribed diets. Cared for patients by assisting with personal hygiene tasks and completing basic household chores.

Took initiative to ensure all tasks were completed efficiently within the designated time frame.

Collected information about conditions and treatment plans from caregivers, nurses, and doctors.

Administered medications as instructed by physician or nurse practitioner. Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.

Educated patients and families on health care needs, conditions, and options. Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.

Planned, prepared or served meals to patients according to prescribed diets. Transported individuals to medical appointments and assisted with errands. Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.

Provided patients and families with emotional support and instruction. Monitored vital signs such as temperature, pulse rate, blood pressure . Transported clients to doctor appointments and social events. Recognized emergency situations and implemented appropriate procedures. Organized and administered medications on schedules to alleviate symptoms and improve quality of life.

Assisted clients with proper exercises and rehabilitation. Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

Changed bed linens and maintained a clean living environment for the client's safety.

Maintained records of patient care, progress or problems to report and discuss observations.

Administered prescribed medications under direction from physician. Documented patient status and reported changes in care needs. Delivered high level of assistance with cooking, meal preparation and shopping. Planned optimal meals based on established nutritional plans. Aided with mobility and independence for disabled individuals and continually monitored safety.

Participated in developing individualized care plans based on medical orders and assessments.

Engaged patients in recreational activities such as reading books or playing games. Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation. Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.

Assisted with client personal care needs to foster independence and well-being. Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Improved patient outlook and daily living through compassionate care. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Provided entertainment and companionship through conversation, reading, and board games.

Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.

Worked with cross-functional teams to achieve goals. Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Exceeded customer satisfaction by finding creative solutions to problems. Completed day-to-day duties accurately and efficiently. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Maintained updated knowledge through continuing education and advanced training.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Updated and maintained databases with current information. Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Managed inventory and supplies to ensure materials were available when needed. Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Worked effectively in team environments to make the workplace more productive. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Operated a variety of machinery and tools safely and efficiently. Achieved cost-savings by developing functional solutions to problems. Identified needs of customers promptly and efficiently. Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Assisted with customer requests and answered questions to improve satisfaction. Delivery Driver and Shopper

Uber Eats and DoorDash Cincinnati, Ohio

Education

GED Jan 2012

Diamond oaks

Certifications

Serve and or deliver alcohol

HHA

cpr certified

dementia care

certified to use lifts

Languages

English, Native/Bilingual

Social Networks

Facebook, https://**************@********.***

References

References available upon request.

Contact this candidate