It Support Customer Service

TANEEM AHAMED KHAN

********@*****.*** 917-***-****

**** ****** ***, ********, ** 11226

PROFILE

Motivated and adaptable cybersecurity student at Touro University with hands-on experience in IT support, mobile repair, and NGO coordination. Proficient in system troubleshooting, Microsoft platforms, and secure web practices. Strong foundation in cybersecurity, cloud computing, and databases. Preparing for OPT (Optional Practical Training) starting June 2025, seeking roles in IT support, device repair, or cybersecurity operations.

SKILLS

- Technical: Cybersecurity Protocols, Microsoft Azure, SQL, Microsoft Access, MySQL

(beginner), Windows Server

- Systems & Tools: PowerShell, Microsoft Word, Excel, PowerPoint, Google Drive

- Support & Security: Hardware Troubleshooting, Virus Removal, Secure Web Practices

- Device Repair: Mobile Phone Diagnosis, Screen/Display Replacement, Battery Replacement, Basic Soldering

- Professional: Customer Service, Documentation, Decision-Making, Multitasking EXPERIENCE

• Tech Land BD — Dhaka, Bangladesh

Computer Helpdesk & Mobile Repair Technician Aug 2021 – Nov 2022

- Provided remote support for software and hardware issues using tools like TeamViewer.

- Installed and configured operating systems, removed malware, and improved system performance.

- Repaired mobile phones, including screen replacement, battery change, and diagnostics.

- Maintained hardware inventory and assisted in basic bookkeeping using Microsoft Excel.

- Logged support cases, documented troubleshooting steps, and delivered timely service.

• Ak Takar Ahar NGO — Dhaka, Bangladesh

Field Representative Aug 2021 – Nov 2022

- Distributed food and medical supplies during COVID-19 to underserved areas.

- Coordinated aid logistics and organized community outreach campaigns.

- Participated in volunteer drives and donation tracking. EDUCATION

Touro University — New York, NY

Associate of Science in Cybersecurity Expected Jun 2025 GPA: 3.5

Relevant Coursework: Network Security, Microsoft Azure Labs, SQL Databases, Ethical Hacking

Willies Little Flower School and College — Dhaka, Bangladesh High School Diploma Feb 2022

CERTIFICATIONS

- NYC Food Protection and Health License

- Driver’s License (Class M & D)

LANGUAGES

- English – Professional

- Bengali – Native/Bilingual

- Hindi – Intermediate

- Urdu – Intermediate

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