Customer Service United Kingdom

SOUNDARYA ARPULA

Hatfield, United Kingdom AL** *QU +44-745*-****** *********.*******@*****.***

https://www.linkedin.com/in/soundarya-arpula-2160112a3 Accomplished Groups Reservation Agent with extensive experience in hospitality and customer service, currently at Millennium Gloucester Hotel, London. Demonstrates exceptional skills in Opera & Delphi software, ensuring seamless group bookings and efficient dispute resolution. Proven track record as a Senior Security Executive at Go First Airlines, adept in safeguarding operations and coordinating with government authorities. Strong communication and organisational skills, coupled with a proactive attitude, enhance team leadership capabilities. Career goal: to leverage expertise in customer service to drive operational excellence in the hospitality industry.

Team Leading Skills

Opera & Delphi software skills

Multi Tasking

Customer Service Skills

Proactivity & Positive Attitude

Time Management

Grooming Standards

Communication Skills

Employee Engagement

Microsoft Office

Organisation skills

GROUPS RESERVATION AGENT

Millennium Gloucester Hotel - London, United Kingdom First point of contact with clients, travel agents or other third-party partners ensuring that any disputes are resolved in an efficient and professional manner.

Responds promptly with reservations, updates and amends bookings through Opera & Del-phi software ensuring that all bookings are accurately entered into the system. Responds positively to all sales enquiries via E-mail or phone and is able to convert enquiries into future bookings.

Creating blocks for all group bookings.

Inputting traces into the opera PMS to ensure no details or payments are missing. Coordinating group bookings, liaising with various departments to facilitate seamless experiences. Streamlining communication channels between departments to ensure smooth operation of group events. Handling all aspects of billing for groups, from initial deposit to final payment, ensuring accuracy and ensuring monthly revenue targets.

RECEPTIONIST, 05/2024 - 10/2024

Millennium Gloucester Hotel - London, United Kingdom Welcoming guests and checking their details against their bookings. Providing an efficient and friendly check-in and check-outs. Handling switch board and assisting guest queries either on phone or emails. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

, 10/2024 - 05/2025

Performing all relevant departments regarding special guest requests. Performing check-in and out of groups and Aircrews as well as the preparation of wake up calls for switchboard.

Performing clearing of the departure list and checking any discrepancies with Housekeeping. Assisting the Groups Co-ordinator/Supervisor with the keys for groups and Aircrews.

TRADING ASSISTANT, 09/2023 - 05/2024

Sainsbury's - St Albans, U.K

Sorting and replenishing stock, as well as code checking across our produce, fresh foods and dry goods and unloading deliveries

Assisting customers by providing product information and directing them to the appropriate aisle Assisting customer's at the check-out point

Approving the customer's age policy when purchasing medicines and alcohol Operating tills at sales points, recording and receiving payment for goods being purchased Picking up the Online deliveries within the time limit SENIOR SECURITY EXECUTIVE, 09/2016 - 01/2022

Go First Airlines Pvt Ltd - Hyderabad, India

Safeguarding Crew, Ground personnel, Passengers, Civil Aviation against the Unlawful acts of interference

Performing Security activities by using Security Equipment's like X-ray, DFMD, HHMD, ETD, EVD to prevent Unlawful acts of interference

Coordinating with Government Authorities such as Customs or BCAS in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail Report suspicious persons or activities immediately to the Security Operations Manager Handles and loads all special Cargo (Dangerous goods, Live animals, Valuable goods, etc..) in line with IATA manuals

Security of Baggage's, Cargo shipments & Catering Shipments To control and prevent unauthorized access at Security Access/Control Posts by means of Verify boarding cards of intending passengers at Control Points and Refuse entry to unauthorized persons and take action where necessary

INTERNATIONAL BUSINESS MANAGEMENT: M.Sc, Current

University of Hertfordshire - Hertfordshire, United Kingdom, U.K BACHELOR'S OF ARTS, 11/2018

Osmania University - Hyderabad, India

PROFESSIONAL IN AIRPORT MANAGEMENT & CUSTOMER CARE, 12/2015 Aptech Aviation Institute - Hyderabad, India

HIGH SCHOOL, 06/2014

Sri Gayathri Junior College - Hyderabad, India

Academic English for Business Communications

EDUCATION

CERTIFICATIONS

Aviation Security Awareness - Refresher

Dangerous Goods & Regulations (DGR) - Refresher

Airside Safety Certificate

Emergency Response Plan (ERP)

X-ray Screener certification

English: C2

Proficient

Hindi: C2

Proficient

Telugu: C2

Proficient

LANGUAGES

Contact this candidate