Business Analyst Scrum Master

Reshma Ghungrudkar

******.*@**********.*** LinkedIn +1-201-***-**** New Jersey

EDUCATION

Stevens Institute of Technology, Hoboken, NJ

Master of Engineering in Engineering Management

Honors: Recipient of Provost Master’s Scholarship for exemplary academic performance University of Mumbai

Bachelor of Engineering in Information Technology

Honors: Public Relations Head at Computer Society, Student Head at National Service Scheme EXPERIENCE

Zions Bancorporation Jan 2024 - Current

Business Analyst

• Maintained real-time Tableau dashboards, providing actionable KPI insights for data-driven banking decisions.

• Conducted detailed JAD sessions, mapping current and future state processes to enhance core banking application efficiency.

• Acted as Scrum Master, facilitating Agile ceremonies (daily standups, retrospectives, sprint planning), reviewing user stories for clarity and feasibility, and holding team members accountable for deliverables.

• Performed in-depth SWOT and gap analysis, identifying strategic growth opportunities that resulted in the development of two new revenue-generating products.

• Executed thorough root cause analysis on system inefficiencies, implementing solutions that reduced customer service call volume by 15% and increased customer satisfaction.

• Developed Smartsheet templates for project tracking and resource allocation, leading to a 10% improvement in on-time project delivery, and reduced project management workload.

• Maintained 10+ SQL scripts and Python modules for automated data extraction, reducing manual processing time by 20 hours per week.

Adons Softech May 2018 - Jul 2022

Business Analyst

• Led Agile project delivery for healthcare and banking clients, accelerating timelines by 20% through stakeholder workshops and early requirement validation.

• Designed Power BI dashboards for a national healthcare provider to track claim denials and clinical KPIs, reducing reporting lag.

• Automated claims data extraction from EHR systems using SQL and Python, enabling anomaly detection with over 90% precision and decreasing manual reviews by 30%.

• Authored BRD, FRD, and test cases for a health analytics platform; ensured 95% test coverage and minimal rework during UAT cycles.

• Modeled patient workflow and financial processes using Visio and Lucidchart, which streamlined cross-functional documentation and reduced rework by 15%.

• Deployed Python-based analysis scripts and Excel VBA macros to automate performance reports, saving 30+ hours monthly across healthcare operations teams.

• Partnered with the data engineering team to build HIPAA-compliant data pipelines integrating Snowflake and BigQuery for predictive modeling on patient readmissions.

• Conducted A/B testing on healthcare communication campaigns, driving an 11% increase in patient engagement across targeted cohorts.

• Transformed Python for data processing, automating transaction volume analysis and reducing manual processing time by 30%.

• Collaborated on e-commerce analytics dashboards for product funnel tracking and fulfillment KPIs, contributing to a 22% drop in missed delivery SLAs.

SKILLS

• Data & Analysis: SQL, Python, R, SAS, Tableau, Power BI, Advanced Excel (VBA), Data Modeling, Gap/Risk/SWOT Analysis, Google Analytics, ETL/ELT, User Acceptance Testing,

• Requirements & Documentation: BRD, FRD, SRS, RTM, Use Cases, Test Cases, Requirements Elicitation, JAD.

• Project & Process: Agile/Scrum, Waterfall, Lean Agile, Software development life cycle (SDLC), MS Project, MS SharePoint, Jira, Confluence, Smartsheet, Visio, Lucid chart, ERP Systems, Process Visualization

• Operating Systems: Windows, Linux, MacOS

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