Customer Service Data Entry
Resume:
ROSE M ALEXANDER
Buckhannon, USA ***** 304-***-**** *************@*****.*** WWW: Bold Profile
PROFESSIONAL SUMMARY
Experienced with manual testing techniques to ensure software functionality and user satisfaction. Utilizes analytical skills to identify and resolve defects, contributing to product stability. Strong understanding of test case development and execution, ensuring comprehensive test coverage.
SKILLS
Customer service
Active listening
Critical thinking
Data entry
WORK HISTORY
CUSTOMER SERVICE REPRESENTATIVE 01/2015 to 03/2025
FirstEnergy
Customer service representative/taking calls for credit
Billing
911calls, Move in /Out, Floor Support/Escalated calls for the first 2 years
Worked power grid as fill in
Worked on a Rotational position for the Negotiator Tool
Quality Assurance Manual Tester/identifies bugs and usability issues in software by manually executing test cases and documenting findings, ensuring products meet quality standards and user expectations
Test Planning and Execution: Design and execute test plans and test cases to ensure software functionality and usability
Defect Identification and Reporting: Identify, document, and report defects, inconsistencies, and usability issues
Collaboration: Collaborate with cross-functional teams (e.g., developers, product managers) to resolve issues and improve the product
Test Case Creation: Develop and maintain comprehensive test cases to cover various scenarios and functionalities
Documentation: Maintain clear and concise documentation of test results, issues, and resolutions
User Experience Evaluation: Evaluate the software from a user perspective, identifying potential usability issues and providing feedback for improvement
Staying Up-to-Date: Keep abreast of the latest testing methodologies and tools
Communication: Communicate effectively with team members and stakeholders about test results and findings
1310 Fairmont Avenue
Fairmont, WV 26554
ADMINISTRATIVE ASSISTANT 01/2013 to 01/2015
North Central Community Action, Philippi, WV
Payroll, Monthly Reports, Ordering office supplies, Scheduling, Data Entry, Completing paperwork for State jobs, CSBG-Emergency Assistance
SALES MANAGER 01/2013 to 01/2008
AEL Services LLC, Buckhannon, WV
Manage Sales Department, Working with Banks on repossessions, title work, Notarize documents, reports, Data Entry
TECH/RECEPTIONIST 01/2008 to 01/2007
Dr. Able, Buckhannon, WV
Assist doctor with exams, wait on patients, schedule and reschedule appointments, Patient files, Receptionist
EDUCATION
High School
Buckhannon-Upshur High School - Buckhannon, WV
REFERENCES
Jessie, Palmer, IT Revenue Ops Systems, 610-***-****, (WITH APPROVAL)
Ann, Drago, Senior Business Analyst, Rev Ops, 681-***-****
Abby, Ingle, Quality Assurance Testing Manager, 304-***-****
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