Customer Service Call Center
Resume:
Josvaldelyne Ponce-Irizarry
Fort Worth, TX
************@*****.***
Authorized to work in the US for any employer
Work Experience
Scheduler
Community Dental Partners-Fort Worth, TX
November 2021 to Present
• Schedule appointments.
• Schedule appointments via text messages.
• Follow up with patients.
• Collect insurance information.
• Receive inbound calls and outbound calls.
Call Center Representative
Alorica Calling Center-Fort Worth, TX
October 2021 to November 2021
OGP Associate/ Customer Service
Walmart-Fort Worth, TX
January 2021 to October 2021
• Dispatch Orders
• Reschedule Pick up Time
• Answer Calls
• Get Refunds for customers
Customer Service
WR Accessories-Ponce, PR
June 2019 to June 2020
• Greet customers, patrons or visitors.
• Gather customer or product information to determine customer needs.
• Recommend products of services to customers.
• Maintain records of sales or other business transactions.
• Answer customer questions about goods or services.
• Set up merchandise display.
• Process sales or transactions.
Customer Service
Sastreria Sara-Ponce, PR
February 2018 to May 2018
• Discuss goods or services information with customers or patrons.
• Calculate costs of goods or services.
• Collect deposits, payments or fees.
• Execute sales or other financial transactions.
• Respond to customer problems or complaints.
• Promote products, services or offers.
Education
BA in mayor
Pontifical Catholic University of Puerto Rico
August 2019 to December 2021
Skills
• Power Point
• Cold calling
• Medical scheduling
• Microsoft Office
• Customer service
• Bilingual Spanish
• Customer support
• Spanish
• Communication skills
• Microsoft Outlook
• Microsoft Word
• Typing
• English
• Strong Communication Skills
• Bilingual
• Medical Scheduling
Contact this candidate