Facility Operations Patient Care

Barbie Durant

Bakersfield, CA ******.******@*****.*** LinkedIn 661-***-****)

EXECUTIVE PROFILE

Business professional with career expertise running daily facility operations with a passion for

training and developing staff who consistently exceed aggressive performance goals.

Adept at managing facility operations, administering HR policies/benefits, hiring/onboarding

employees, ensuring compliance, monitoring financial performance, and collaborating with

stakeholders. Possess a Healthcare Administration degree and proficient in Microsoft Office.

Been in the healthcare field for 27 years and the past 10 years I have lead the operations of 3

clinics. Handled budgeting, staffing, building operations, and compliance. I lead 120

employees, with 420 patients. I'm looking to grow my leadership skills.

SKILLED IN

Facility Operations Administration Staff Development/Leadership Business Acumen P&L Management

Compliance Billings/Collections Customer Service Payroll Inventory Management Recruiting/Hiring

Cross-Functional Collaboration Confidentiality Budgets Problem Solving/Resolution Microsoft Office

PROFESSIONAL EXPERIENCE

VALLEY INSTITUTE OF PROSTHETIC & ORTHOTICS- BAKERSFIELD, CA.

Administrative Office Manager, 2024 to 2025

● Manage daily operations with oversight of the front office, patient care coordinator.

verifiers, central intake, and billing.

● Handle HR administrative matters including, compensation, benefits, personnel

policies, and payroll practices.

● Handle all correspondence from insurance, including audits of charts and inventory.

● Maintain confidentiality with sensitive information and ensure compliance with policies

and regulations

FRESENIUS KIDNEY CARE - BAKERSFIELD, CA.

Operation Manager, 2022 to 2023

● Manage daily operations with oversight of financial performance and budgets.

● Verify all credentialing for professional staff and provide appropriate access privileges

for each position.

● Handle HR administrative matters including compensation, benefits, personnel

policies, and payroll practices.

● Train and supervise staff and resolve operational issues including property

maintenance and software issues.

● Facilitate staff performance reviews and administer merit increases and disciplinary

actions when appropriate.

● Maintain confidentiality with sensitive information and ensure compliance with policies

and regulations.

● Created facility budgets and monitored and researched cost variances.

● Maintenance: Maintaining buildings, grounds and equipment

● Supervised projects around the facility

● Handle the environmental factors ans ensure compliance with local, state, and federal

environment laws and regulations

● Daily business, supervising aspects such as staffing, logistics, budgeting and

administrative duties

● Ensure that facility and staff comply with laws, codes and regulations.

FRESENIUS KIDNEY CARE — VANCOUVER, WA

Operation Manager/ Patient Care Technician- 2014 - 2022

● Communication: Answering and redirecting phone calls, taking messages, and drafting

and • Checking patients’ blood pressure, heartbeat and pulse regularly

● • Providing compassionate care by listening to patients’ concerns and guiding them by

answering any questions or concerns

● • Monitoring patients’ conditions and providing updates to healthcare team

● • Turning, repositioning and move patients between beds, wheelchairs and seats

● • Helping patients use the bathroom and dress

● • Monitoring patients’ food and liquid intake

● Maintenance: Maintaining buildings, grounds and equipment

● Supervised projects around the facility

● Handle the environmental factors ans ensure compliance with local, state, and federal

environment laws and regulations

● Daily business, supervising aspects such as staffing, logistics, budgeting and

administrative duties

● Ensure that facility and staff comply with laws, codes and regulations.

FRESENIUS KIDNEY CARE- WACO TX

PATIENT CARE TECHNICIAN/ EXECUTIVE SECRETARY 2013-2014

● Communication: Answering and redirecting phone calls, taking messages, and drafting

and

● Checking patients’ blood pressure, heartbeat and pulse regularly

● Providing compassionate care by listening to patients’ concerns and guiding them by

answering any questions or concerns

● Monitoring patients’ conditions and providing updates to healthcare team

● Turning, repositioning and move patients between beds, wheelchairs and seats

● Helping patients use the bathroom and dress

● Monitoring patients’ food and liquid intake

● Scheduling, organize and schedule meetings, appointments, and travel arrangements

● Provide support employees, greeting clients and direct visitors

● Maintained contact list, files systems and office supply inventory

● Prepared and distributed correspondence, such as letter, faxes and form and assisted

with reports.

Brazos Mobile Imaging- Hewitt TX

Billing Coordinator 2011-2012

● Led billing department operations handling 100K payments per month.

● Monitored billing problems and researched and resolved outstanding issues.

● Educated staff on policies/procedures, compliance requirements, and collection

techniques.

● Compiled documentation encompassing financial information from reports and

spreadsheets.

● Distributed monthly/annual closing statements, financial documents, and invoices.

WACO PSYCHOLOGY- Waco TX

Insurance Coordinator 2008-2010

● Managed insurance collection, referral, and insurance billing processes while

overseeing insurance receivables.

● Validated patient insurance and benefit coverage while complying with applicable

local/state/federal laws.

● Trained five staff members on Medicare regulations, guidelines, and procedures.

EDUCATION

UNIVERSITY OF PHOENIX — Bakersfield, CA

Healthcare Administrator (4 years)

Graduated 2021

GPA:3.7

Honor society -NSLS

Contact this candidate