Customer Service Administrative Assistant
Resume:
Carol Ann Gillaspy
Martinsville, IN 46151
********.*******@*****.***
Personal Characteristics
Work History
February 2019-June 2022, retired
IN Department of Workforce Development, WOTC Division Program Specialist V/Certification Officer
March 1999-February 2019
IN Department of Corrections, Plainfield Correctional Facility Self-starter, efficient in time management
Detail oriented, organized, goal oriented
Fast learner, attention to grammar and punctuation Honest, reliable, hardworking
Twenty-eight years as Administrative Assistant
Experience in Microsoft 365 and Teams, Excel, Powerpoint, OneNote, Outlook, Adobe, Zoom Experience in call center setting, customer service Experience working with children, as well as special needs/handicap children Experience in teaching children and adults
Experience in medical setting, including appointment setting, some billing, medical records/medical terminology, working in pharmaceuticals, substance abuse and psych Problem solver, trouble shooter
Experience with various office equipment to include copy machine, printer, PC/laptop, 10-key adding machine, PVN, fax machine
Experience in working small businesses online, sales, using social media platforms for business promotion, placing orders
Administrative Assistant
September 1998-March 1999
IN Department of Corrections, Reception Diagnostic Center Secretary
February 1997-September 1998
IN Department of Revenue, Collections Division
Secretary
July 1994-February 1997
IN Department of Child Services, Child Protection Services Clerk Typist V
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