Customer Service Supply Chain

Shelley Simien

Transportation

Dispatch Specialist

SUMMARY

Experienced and motivated Transportation Dispatcher with 20+ years in logistics, managing vehicle dispatching operations and o ice management. I am skilled in customer service, route optimization, fleet management, multi-tasking, communicating with transportation professionals and collaborating with clients to ensure timely dispatch and delivery of customer shipments. WORK EXPERIENCE

Transportation Dispatch Specialist and O ice Manager The Simien Group

FEBRUARY 2016 TO PRESENT

*Coordinate freight movement between carriers and brokers. *Track and manage shipments using management systems. *Analyze dispatch data to improve processes. *Maintain records of dispatched loads and carrier activity. *Communicate with drivers, customers, and departments. *Monitor vehicle locations for safety compliance. *Collaborate on logistics strategies with supply chain teams. *Monitor delivery timelines and resolve shipment issues. *Build relationships with drivers and brokers. *Understanding of DOT regulations and procedures. DISSPATCHER – O ice Manager

AMERICAS Transport

MAY 2003 TO FEBRUARY 2016

*Coordinating transportation routes *Tracking shipments *Analyzing dispatch data

*Maintaining records and ensuring safety compliance * Strong multitasking

*Communication *Excellent computer skills *Problem Solving *Conflict Disputes

*Data Analysis *Critical thinking *Planning *leadership *Team supervision

*Receiving goods *Staffing levels/workforce planning *Ability to build partnerships to create efficiencies. *Invoice-Billing -Payroll *Hiring – Background check – drug testing

ADMINISTRATIVE ASSSISTANT to THE DIRECTOR of The Credit Department SYSCO FOODS

JANUARY 2000 TO MAY 2003

*Receives charge slip or credit application by mail, or receives information from salespeople or merchants over telephone -* Creates and maintains credit history files

- *Documents daily collections activity - *Research account disputes and billing discrepancies -* Respond to credit inquiries from external and internal clients -

*Verifies credit standing of customer from information in files, and approves or disapproves credit, based on predetermined standards - *Prepares accounts for memberships or charge accounts - *Keeps record of customer’s charges and payments and mails charge statement to customer - *Required to assist in other functions within the o ice to meet the needs of the business *Small claims court. EDUCATION

Ross S. Sterling High School

Baytown, Texas

High School Diploma -1987

Various Management Certificates and College Courses PROFILE

Highly organized and detail-oriented

Transportation Dispatcher Specialist with 20+

years’ experience in transportation, logistics,

dispatch and management. Proven ability to

manage schedules, assign routes, and

communicate e ectively with drivers and

customers to ensure on-time and e icient

deliveries. Strong problem-solving skills and

ability to work under pressure in a fast-paced

environment. Seeking a challenging dispatcher

role where I can leverage my experience and skills to contribute to the success of a forward-thinking organization

• TIME MANAGEMENT - EXPERT

• COMMUNICATION - EXPERT

• SCHEDULING - EXPERT

• PROBLEM SOLVING – EXPERT

• CUSTOMER SERVICE – EXPERT

• ORGANIZATIONAL SKILLS - EXPERT

CONTACT

PHONE# 832-***-****

EMAIL *******@*******.***

#putGodfirstandeverythinggoodwillfollowAmen.

Contact this candidate