Project Coordinator Customer Service

ROBERT TRAVIS

*** **** *** **. ** Concord, NC ***27

Cell: 313-***-****

Email: *********@*****.***

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CORE COMPETENCIES/SKILLSET

• Oracle, VLAN, WLAN proficient

• M6 and Sales Force

• CRM

• Fujitsu Flash Wave

• DOCK

• Substantial Telecom knowledge and

experience

• Advanced knowledge of Microsoft

Office products

• Strong Project Management/Project

Coordination Background

• Extensive Client Customer Service

Background

• Provisioned POTS, PRI, Centrex,

MACD Orders

• Salesforce

PROFESSIONAL EXPERIENCE

Worldview Technologies, Detroit, MI 04/2023 – Present Lead Project Coordinator (Remote)

• Scheduling of technicians for troubleshooting issues at customer locations

• Perform walkthroughs at new account locations for installation footage and pricing

• Point of contact for all escalation issues at customer site

• Initiated weekly survey call with all involved parties regarding status of installation and ETF dates

• Budgeting/Billing of all job sites

Zayo, Denver, CO 02/2022-01/2023

Project Manager (Remote)

• Supported the regional and national business development and product teams to identify, qualify and creatively solve new long haul route opportunities

• Critically assess and qualify route requirements related to hut spacing to ensure route objectives are clearly defined and meet stakeholder requirements

• Completed route feasibility planning to appropriately de-risk project scope, schedule and budget

• Developed and refined project cost estimates to develop a baseline budget. Managed budgets and accurately spent forecasts throughout project execution. Proactively mitigated risks to stay within budget constraints.

• Built the project milestone-level project schedule and accurately maintain throughout the course of the project

• Proactively identified and mitigated project risks and developed contingency plans

• Managed complex regulatory/permitting issues such as NEPA, BLM, Tribal Lands, etc.

• Conducted construction resource planning to ensure project objectives are met.

• Developed RFPs for the engineering and construction of the shelters. Managed the RFP ROBERT TRAVIS

128 Blue Sky Dr. NW Concord, NC 28027

Cell: 313-***-****

Email: *********@*****.***

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process and negotiated with bidders to ensure the lowest qualified awards are made. Diligently managed the contract terms throughout the life of each contract.

• Coordinated and collaborated with the OSP teams within the regions to ensure alignment between long haul projects and local object

• Pulled ROW permit from the city in which project was being developed to start all Dark Fiber projects for equipment access.

BLACKBOX NETWORK SERVICES, Nashville, TN 5/2019 – 03/2020 Project/Technical Coordinator

• Coordinated all TJ Maxx/Marshalls/Home Goods Projects

• Coordinated JP Morgan Stanley Chase, Firebirds, ATOS and Cisco Projects

• Scheduled Techs to troubleshoot at vendor site with any occurred issues that interrupted customer service (Telephones, Registers, etc.)

• Tech Support for Field Technicians – Check In/Out as well as Troubleshooting Issues at

• Customer Site

• Coordinated Time with Client and Technician for Circuit Installation and Targeted Completion

• Performed Walkthrough Surveys at Customer Sites

• Installed Switches/Routers at Customer Site

SITEHANDS, Charlotte, NC 12/2017 -03/2019

Operations Analyst

• Monitored Operational queue for work request from clients

• Coordinated with Vendors to provide technicians to fill job assignments

• Scheduled Techs and customer facing to get the sites done within ETF.

• Completed security clearance procedures for client locations to ensure technician access to site

• Troubleshoot emergency access issues

• Seny confirmation emails for access to Site Managers and Facility Manager T-MOBILE, Charlotte, NC 11/2015 - 10/2017

Project Coordinator (Charlotte Switch Site)

• Collaborated with Ericsson and OSP Common Explorer to ensure the Alpha, Beta and

• Gamma Sectors were alarm free

• Served as tech support and coordinator for technicians as they fulfilled project objectives

• Created excel spreadsheet for all circuit logins, Pre and Post Alarms

• Coordinated all PCS, LTE or GSM Sector Changes

ROBERT TRAVIS

128 Blue Sky Dr. NW Concord, NC 28027

Cell: 313-***-****

Email: *********@*****.***

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TIME WARNER, Charlotte, NC 05/2014 - 11/2015

Project Coordinator - OSP Design

• Updated DOCK and Salesforce with the correct status information per order

• Provided Demographic area highlight in MSAM and Newton Grid for underground wiring

• Trained in Graphic Design for creating construction jobs

• Kept daily status update reports for distribution to Project Managers

• Reviewed and approved daily invoices for billing department WINDSTREAM, Charlotte, NC 03/2012 – 04/2014

Project Coordinator – Service Delivery

• Managed mid to high level complex orders including multiple product T1’s, PRI’s with MAC orders (Internet, Ethernet, Fiber, BGP, Managed Routers)

• Coordinated with the customer, equipment vendor, systems integrator, translations, data group, provisioning team, sales engineering, ILEC/CLEC to ensure the customer’s service cut date is efficient and completed by ETF date

• Maintained communication with all internal departments, the customer, and the sales department to ensure delivery of service on the requested due date

• Managed the order throughout the whole life circle of the provision process both internally and externally

• Escalated and expedited when appropriate

• Implemented corrective actions necessary to improve quality of the coordination process

• Managed multiple active customers Multi Site projects WORLDVIEW TECHNOLOGIES, Charlotte, NC 06/2008 – 03/2012 Telecom Technician – Provisioning

• Worked as translation expert with field technicians to ensure hot cut completion

• Phone system installation – Digital and IP Telephones (voice, data, video cabling)

• Assisted employees with troubleshooting as needed

• Provisioned POTS, PRI, Centrex, MACD and all other phone lines per customer request

• Coordinated and Provisioned VPN and MPLS changes to customer orders

• Processed International orders for Australia, India, Thailand, Latin America, Europe

• Served as direct contact for international clients regarding account status

• Processed orders through AT&T IGEMS PRS System

• Processed all MAC D, auth code, voicemail, updated Feature changes per customer request ROBERT TRAVIS

128 Blue Sky Dr. NW Concord, NC 28027

Cell: 313-***-****

Email: *********@*****.***

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EDUCATION

RCCC, Computer Network Systems (Cisco Certification Program), Charlotte, NC Associates Degree in Business Administration & Communications 1988 Davenport University, Classes in General Management, Dearborn, Michigan 2001

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