Business Analyst Team Member
Resume:
Rashad W.
Norris
WILLIAMSBURG, OH *****
*******@*****.***
www.linkedin.com/in/Rwnorris1
Business Analyst, specializing in Payroll, Benefits, HRIS, HCM, EDI, and SAP Experienced professional with 10+ years of proven abilities in software solutions. Productive team member with an in-depth understanding of the latest HCM offerings, updates, and market developments to promote business innovation and relevance. Utilizing ATS in recruiting qualified candidates and providing extensive technical skills training. Self-motivated team player with an astute understanding of business operations with an emphasis on internal and external client development and service. Meticulously bringing multiple years of experience promoting an open-door environment conducive to superior team morale and performance. Highly skilled in regulatory compliance, benefits administration, and operational planning and committed to promoting diversity and inclusion in employee relations. Core Competencies
● Adept at thriving in fast-paced environments,
recognized for exceptional interpersonal and
diplomatic skills.
● Proficient in cultural change management, with
extensive experience in training, orientation,
and onboarding.
● Skilled in HRIS/HCM systems, including ADP,
Paycor, Paycom, Paylocity, Salesforce, Workday,
SAP SuccessFactors, Oracle, Peoplesoft, and
ServiceNow.
● Proficient in the full cycle of payroll, talent
acquisition and acquisition systems (ATS),
succession planning, performance
management, and benefits administration,
with additional knowledge of software
deployment, SFTP, FTP, XML, and EDI.
● Process & Policy Improvement
Employment Experience
JANUARY 2024 – PRESENT
EDI Analyst/ Rippling, Remote- Contact
● Collaborated with cross-functional teams to gather and validate data mapping specifications for EDI transactions.
● Analyzed and documented business requirements for Electronic Data Interchange (EDI) systems to ensure alignment with organizational goals.
● Performed testing and troubleshooting of EDI transactions to identify and resolve issues and ensure accurate data transmission.
● Provided technical support and training to internal stakeholders regarding EDI-related inquiries or issues.
● Worked closely with vendors and trading partners to establish connectivity protocols for secure data transmission.
● Created comprehensive documentation, including user guides, process flows, and training materials, for EDI systems.
● Participated in meetings with clients or business partners to discuss project requirements or resolve EDI implementation concerns.
● Assisted in the development of test plans and scripts for end-to-end testing of new or modified EDI processes and systems.
● Collaborated with IT teams on system upgrades or migrations involving the integration of new or updated EDI functionality.
● Managed Production Salesforce queue, performed root cause analysis, and troubleshooted internal carrier feed issues and discrepancy error reports. MARCH 2022 – JANUARY 2024
EDI Analyst Benefit Integration / Paylocity, Remote
● Coordinated project activities and tasks between clients' project teams and third-party vendors, including conducting kickoff calls.
● Personally built and coordinated feed building activities, using web-based tools and Microsoft Biz-Talk.
● Performed feed testing with vendors and scheduled production delivery upon test completion.
● Completed EDI Integrations utilizing Salesforce project management tool and Enhanced Platform.
● Optimized Paylocity HRIS platform performance and maintained first-class service of data integrity and accuracy.
● Partnered with stakeholders to prioritize and resolve data integrity issues and opportunities.
● Evaluated data within the systems to ensure consistency, accuracy, security, and data integrity.
● Collaborated with functional and technical staff to document, maintain, and troubleshoot EDI, integration, and file feeds via HRIS or third-party vendor. JAN 2022 – MARCH 2022
HRIS Analyst / Tegria, Remote- Contract
● Served as a liaison between Human Resources, Payroll, IT, Accounting, and other departments in relation to HR system enhancements.
● Created, maintained, and updated security profiles within ADP Workday, including troubleshooting.
● Provided support for various HRIS requests and collaborated with experts to ensure data integrity, implementation, and system support.
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● Recommended system design changes and upgrades based on current system efficiency, end-user feedback, and business objectives.
● Developed and administered system dashboards using ADP and ServiceNow.
● Created, updated, and assisted with the delivery of training, user guides, system workflows, standard operating procedures, and other support documentation for ADP Workday and other HRIS systems.
● Wrote, maintained, and supported a variety of reports utilizing appropriate reporting tools.
● Focused on identifying trends, determining the root cause of problems, predicting future implications, and finding solutions to enable effective business decisions through data entry, file transfers, and regular audits.
JUNE 2021 – DECEMBER 2021
HRIS, Benefit, & Payroll Specialist / Sunrise Treatment Center, Cincinnati, OH
● Oversaw and ensured accurate processing of all garnishments, including IRS tax liens and multi-state child support orders.
● Maintained up-to-date and accurate HR databases through data entry, file transfers, and audits.
● Created, maintained, and updated security profiles within HRIS, including troubleshooting.
● Updated and maintained employee information in HRIS, ATS, and internal databases, including new hires, rehires, transfers, garnishments, terminations, and annual open enrollment changes.
● Demonstrated leadership by improving work processes and training colleagues.
● Developed and managed project plans, providing regular status updates to management.
● Analyzed and corrected errors and inconsistencies in financial entries, documents, and reports.
● Improved the accuracy of payroll journal entries by developing and implementing payroll reconciliation tools.
● Completed full-cycle bi-weekly payroll and audits for 250+ employees across 10 sites, including bonuses, reimbursements, and PTO entries.
● Created, oversaw, and updated policies, information, standards, and guidelines in Paycor HRIS systems.
● Collaborated effectively with diverse teams to deliver project requirements, improve operations, develop solutions, and meet deadlines.
OCTOBER 2020 – MARCH 2021
HRIS & Benefit, Administrator / McCluskey Chevrolet, Inc, Loveland, OH
● Oversaw and enhanced the onboarding process, collaborating with key stakeholders to optimize new hire paperwork.
● Coordinated pre-employment background checks and drug screenings for applicants.
● Supervised exit interviews and offboarding procedures for departing employees.
● Conducted new hire orientation, onboarding, and spot training sessions to develop and reinforce HR programs, courses, and an organizational overview.
● Developed streamlined processes to efficiently resolve data discrepancies across multiple 3
databases.
● Recommended plans for process improvement, system and procedure enhancements, and new applications to support business strategies, vision, and operational needs.
● Coordinated virtual benefit enrollment with company stakeholders, while analyzing, verifying, and inputting data into the company database.
MARCH 2019 – JANUARY 2020
SAP HR Business & Payroll Analyst / Cintas, Mason, OH
● Oversaw the processing and auditing of multi-state, international, weekly, and biweekly payrolls, while ensuring accurate submission and maintenance of employee payroll records in compliance with state and federal regulations.
● Managed HCM metric dashboards to track human capital analytics, identify high-risk areas, and provide timely status updates to stakeholders.
● Developed and implemented test conditions for SAP SuccessFactors HRIS system setups, while conducting acceptance testing to ensure optimal solutions.
● Analyzed workforce key performance indicators and coached leadership on implementing corrective actions to achieve business objectives.
● Supervised and ensured accurate processing of all garnishments, including IRS tax liens and multi-state child support orders.
AUGUST 2018 – JANUARY 2019
HR Specialist -Payroll & Benefits / C&B Marine, Covington, KY
● Liaised between the business and its T.P. A’s (Benefits, HRIS Systems, Payroll, and Employment Relations) to assist with negotiating annual contracts and renewals.
● Processed and audited full-cycle weekly payrolls using Paycom and Tow Works Marine software.
● Clearly communicated duties, compensation, benefits, and working conditions to potential candidates to ensure a solid understanding of job expectations and candidate competencies.
● Increased recruiting network by leveraging industry contacts, vocational trade schools, and internet mining resources (CareerBuilder, ZipRecruiter, Indeed, and LinkedIn). MARCH 2018 – AUGUST 2018
HR Senior Payroll Coordinator / Evans Motor Works, Dayton, OH
● Managed HRIS system, including new hires, terminations, and life event changes.
● Used ADP Workday HRIS system to gather, review, input, and process timesheets to prepare semi-monthly and weekly payrolls.
● Calculated overtime, vacation, PTO, and LOA, and managed payroll for temporary, hourly, and salaried employees.
● Completed account reconciliations, deposits, and expense tracking.
● Balanced GL accounts, created deposits from daily intake, and completed GL entries against service work orders.
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JULY 2017 – JANUARY 2018
HR Business Specialist / AL. Neyer, Cincinnati, OH
● Managed multi-state weekly and bi-weekly payrolls for temporary, hourly, and salaried employees, using third-party software to calculate overtime, vacation, PTO, and LOA.
● Acted as a liaison between the business and its TPAs (Benefits, HRIS Systems, Payroll, and Employment Relations) to assist with negotiating and renewing annual contracts.
● Maintained a proactive, analytical, and strategic approach to working toward deliverable goals and objectives in the areas of rewards, compensation, benefits, and employee engagement. Academic Background
CURRENTLY ENROLLED - EXPECTED GRADUATION DATE 2026 B.A. Org. Leadership / Northern Kentucky University, Highland Heights, KY
● Focus: – Organizational Leadership
● Minor : Computer Science (Engineering)
SEPTEMBER 2009 - JUNE 2011
A.A.B. Business Management / Lincoln College of
Technology, Franklin, OH
● GPA 3.42
● Presidents List recipient
Additional Experience
NOVEMBER 2010 – JANUARY 2017
Merchants Disputes Senior Specialist I - Re-presentments - Consumer & Community Banking- Fraud / Chase,
Columbus, OH
MERCHANT DISPUTES SPECIALIST II (DBP) DISPUTE BY PHONE OPERATIONS SENIOR SPECIALIST INSURANCE AUDITOR PMI, ASSURANT LPMI - HOME LENDING ESCROW ADMINISTRATION DEPT
● Assisted customers in compliance with Visa/MasterCard dispute Regulation Z policies and procedures
● Acted as a liaison between Customer and Merchant while conducting reasonable investigations to resolve Qualified and Non-qualified cases
● Assisted in the Implementation of the I.D.M.S. platform, while maintaining daily operations within P.E.G.A and Visa ROL Pre-arbitration and Arbitration platforms to complete proper investigations
● Multitasked utilizing multiple browsers, window navigations, instant messenger tools, Microsoft operating systems, first assist, C3, go-to application tools, and resources to complete thorough 5
and proper customer/merchant investigations
● Serviced and audited Hazard, Wind, and Flood products for multiple forms of JPMC business portfolios including but not limited to Private Mortgage Insurance (PMI), Homeowners Protection Act (HOPA), Federal REG A/ B compliance guidelines, and the redirecting of PMI Batch vendor checks
● Imported, selected, and audited forced placed insurance such as Hazard, Wind, Farm and Flood escrowed loans using, Partners, CCW, Passport, Track-All, IAT 2.0 & MSP/AS400 Software Supplementary Proficiencies
● ERP Systems
● Google Docs
● Microsoft Office Suite
● Employee Engagement and Orientation
● Change Management
● Data Collection and Management
● Communication and Presentation Skills
● Pivot Tables and Systems Analysis
● Business Strategies and Analysis
● Performance Management
● Process and Policy Improvement
● XML, FTP, and Computer Networking
● Guest Services and Customer Support
● Qualitative and Quantitative Research
● LMS
● Conflict Management
● Talent Management and Acquisition
● Analytics
● Salesforce and ServiceNow
● Project Management
● Data Analytics
● Public Speaking
● Analysis Skills
● Software Deployment
● Records Management
● Auditing and Compliance
● Succession Planning
● Employment and Labor Law
● Sales and Leadership Development
● Payroll and Manufacturing
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