Customer Service Technical Support
Resume:
PROFESSIONAL SUMMARY
Motivated professional with strong problem-solving and effective
communication skills, adept at building relationships and ensuring retention of customers. Experienced in financial analysis and customer service. Seeking to leverage skills and attention to detail in customer support.
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet team goals and customer satisfaction.
EXPERIENCE
Eligibility Technician/Customer Service
October 2024 - May 2025 County of Riverside Department of Social Services, Norco, CA
Technical Support/Customer Service/Call Center
February 2023 - August 2024 Spectrum, Ontario, CA
Senior Loan Officer/Customer Service * Remote
Analyzed financial situations using mathematical computations to determine program eligibility.
•
Responded promptly to inquiries from clients or other agencies via telephone or email communication.
•
• Interpreted complex policies and procedures.
Monitored caseloads to ensure timely completion of all required documentation.
•
• Responded quickly to meet customer needs and resolve problems. Committed to delivering excellent customer service while working in a fast-paced environment.
•
Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
•
Maintained accurate records of customer interactions and transactions; updated customer information accordingly.
•
Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
•
• Responded quickly to meet customer needs and resolve problems.
CONTACT
******.*****@*****.***
Jurupa Valley, CA 91752
SKILLS
• Cross-cultural sensitivity
• Regulation compliance
• Confidentiality
• Documentation and paperwork
• Eligibility procedures
• De-escalation techniques
• Teamwork and collaboration
• Multitasking
• Time management
• Effective communication skills
• Policy interpretation
• Application assessment
• Advocacy and counseling
• Attention to detail
• Problem-solving abilities
• Reliability
• Professionalism
• Active listening
• Decision-making
• Relationship building
• Case management
WENDEE MARIE SILVA
SENIOR LOAN OFFICER/CUSTOMER SERVICE SPECIALIST
June 2010 - February 2020 Carrington Mortgage Services, Jurupa Valley, CA
Senior Loan Officer/Customer Service * Remote
October 2020 - Present Pacific Residential Mortgage/ GO Mortgage, Jurupa Valley, CA
• Demonstrated success in overseeing loan applications from start to finish. Explained to customers different types of loans and credit options that were available, as well as terms of those services.
•
Managed and supervised all loan operations, including underwriting, processing, and funding.
•
Conducted detailed financial analysis on loan applications and credit reports.
•
Managed and resolved loan issues and disputes, ensuring timely and satisfactory resolution.
•
Conduct detailed financial analysis on loan applications and credit reports to assess risk and determine eligibility.
•
Demonstrate a strong commitment to loan integrity and ethical practices, promoting transparency and accountability in loan operations.
•
Establish relationships with real estate agents, brokers, attorneys, appraisers, title companies in order to build referral networks for future business opportunities.
•
Maintain thorough knowledge of all applicable federal, state, and local laws related to mortgage lending.
•
Perform quality assurance checks on all loan documents before submitting for final approval.
•
Answer customer inquiries involving rates, products and loan application status to provide quality customer service.
•
EDUCATION
Bachelor of Arts (B.A.) in Business Administration Candidate Expected graduation June 2026
California State Polytechnic University-Pomona
Relevant Coursework
• Completed 65 Units
Awards & Honors
• Completed (A.A)
CERTIFICATIONS
• NMLS License # 253160 Active since 2010 to present
• CMA and Reverse Mortgage Certified
Contact this candidate