Behavioral Health Medication Tech

JEANETTE TOLEDO

917-***-**** ****************@*****.***

www.linked in.com/in/ieanette-toIedo-008570155

EDUCATION

St. Francis College, Brooklyn, NY

Bachelor of Science: Criminal Justice, May 2023 Minor: Psychology, Honors: cume laude AHEC Scholars Program, Brooklyn-Queens-Long Island NY Area Health Education Center: September 2021 – May 2023 Columbia University Center for Justice Beyond the Bars Fellowship, New York, NY October 5, 2021 - April 30, 2022 The AOC Award for the Fellow Who Takes a Firm Political Stance April 30, 2022 John Jay College Institute for Justice and Opportunity, New York, NY, The Navigator Certificate in Human Services and Community Justice, June 24, 2021

Bronx Community College, Bronx, NY, Certified Recovery Peer Advocate (CRPA), August 30, 2021 Academy of Peer Services, Albany, NY, New York State Certified Peer Specialist, June 1, 2019 - June 1, 2024, Certificate Number: NYCPS-2977

Howie the Harp Advocacy Center, New York, NY Peer Advocacy Training Program, January 4, 2018 - October 4, 2018 LANGUAGE SKILLS

Fluent in Spanish

EXPERIENCE

NYS Unified Kings County Court Brooklyn, NY August 12, 2024 - Present Court Navigator

● Made a significant measurable impact by volunteering 122 hours and assisted 822 unrepresented court users

● Assist individuals in finding their index number

● Assist individuals in finding their courtroom

● Inform individuals about free court resources

● Assist individuals in organizing their papers and thoughts CUCS Academy for Justice-Informed Practice New York, NY November 1, 2023 - December 14, 2024 NYPD Crisis Intervention Trainer

● Help participants de-escalate crises using communication strategies and empathetic listening by promoting empathetic listening abilities that sensitize trainees to the needs of people in behavioral health crises who come to the attention of the police

● Reduce the use of force and redirect individuals to treatment in jail when appropriate

● Protect the safety of officers, staff, persons in crisis, and the public at large

● Be aware of the social services that are offered to various people

● Knowledge of the development of post-traumatic emotional states

● Have the capacity to support a participant in making healthier decisions professionally and calmly without passing judgment

● Coordinate services with various governmental or humanitarian agencies St. Francis College Brooklyn, NY August 2022 - May 2023 Student Government Association Senior Senator

● Contributed to the SFC community by working towards enhancing the overall student experience on campus alongside the Student Government Association Executive Board, Committee Members, and SFC's administrators, staff, and faculty

● Advocated for fellow peers to help deliver student problems and issues to the executives and administration

● Held three office hours weekly for students to ask questions or raise concerns

● Served within the Underrepresented and Climate committees Fortune Society Long Island City, NY March 2022 - June 2022 Re-Entry Administration and Community Outreach Intern

● Conducted client outreach and engagement, recorded outcomes, entered and tracked upcoming release dates and client appointments for internal and external services in Outreach Tracker and CaseWorthy

● Supported the program by completing administrative work and communicating the program's resources to clients

● Organized In-House paperwork/filing, responsible for developing and implementing outreach strategies

● Developed communication skills needed to build service relationships with new participants to increase knowledge of understanding and working with the formerly incarcerated population

FreedomCare CDPAP Program New York, NY September 2021 - March 2025 Caregiver

● Establish proper care records and develop various behavior assessments to analyze patients’ progress, report changes to the medical team, and prepare care plans based on the patients' medical needs

● Provide training, instruction, and resources on basic activities needed for daily living

● Administer medications, help the patient complete personal care tasks, and follow the patient's prescribed healthcare plan for patients according to the physician's instructions

● Communicated and provided interpretative services for adequate mutual understanding and communication with patients, physicians, insurance companies, and the Freedom Care Coordinator to keep them aware of ongoing treatment plans and update patient progress and needs

St. Francis College Brooklyn, NY January 2020 - May 2023 President, International Cultural Club

● Facilitated members' meetings, including presentations and election forums

● Organized and conducted executive board meetings and attended SACOR Meetings

● Interviewed guest speakers for presentations and booked events

● Promoted the club and collaborated with other clubs to develop members' engagement and increase membership St. Francis College Brooklyn, NY September 2020 - May 2022 Student Peer Leader

● Conducted orientation sessions for incoming students, presentations on Title IX, and antiracism discussion sessions

● Assisted with the development of a pantry as part of a service project for the College community

● Assisted and guided students throughout the semester with registration, tutoring, and utilizing Canvas and Navigate applications

● Served as representative for the Post Prison Program, Historically Excluded Students, and Mental Health Peer Advocate NYC Justice Peer Initiative Brooklyn, NY May 2020 - December 2023 Executive Board Member

● Create a professional development network, support groups, and action groups for justice peers

● Facilitate community meetings to brainstorm ideas

● Built an effective advocacy strategy for a justice peer certification as an endorsement for individuals with direct and/or indirect lived experiences to be employable

● Conduct presentations for community meetings and peer conferences

● Trained peers for the Justice Peer Certification for Justice Peers to become role models, and demonstrate the potential of recovery and rehabilitation development of a certified justice peer workforce to meet the needs of either jail diversion or re-entry programming initiatives

NYC Peer Workforce Coalition Long Island City, NY April 2018 - April 2023 Executive Chair

● Managed an Executive Board Committee and was responsible for quarterly meetings with the Steering Committee

● Developed support circles via Zoom during the COVID-19 quarantine, implemented circles in the NYC Justice Peer Initiative, and created a guide on ‘How to Run a Support Circle’

● Collaborated with other organizations for up-to-date information, including but not limited to training, webinars, scholarships, employment, resources, and promoted the organization for an increase in membership

● Organized and facilitated meetings and support groups with presentations and evidence-based practices, resources, training, and employment opportunities

● Amended By-Laws to include Emeritus in Good Standing

● Updated all the NYC Peer Workforce Coalition Board Job Descriptions and created the Justice Peer Liaison role Substance Use Disorder Liaison

● Attended both NYS Office of Alcoholism and Substance Abuse Services and/or Recovery Implementation Team meetings and shared helpful information with the Peer Workforce Coalition

● Disseminated NYC Peer Workforce Coalition information to peers in the substance use community

● Worked to increase the perspective of substance use peers at Peer Workforce Coalition meetings

● Participated in Certified Recovery Peer Advocate and Recovery Coach informational events and shared updates with the Peer Workforce Coalition

Member in Good Standing

● A bridge between the peers and the PWC organization

● Promoted and recruited for PWC to increase membership by inviting peers

● Disseminated marketing materials for potential members and community partners

● Maintained awareness of events relevant to the peer workforce within the community, including but not limited to outside professional development events

DOHMH: Help Meyer Men Shelter New York, NY November 2018 - October 2019 New York City Peer Corps Member, Valedictorian

● Completed 1700 hours of work development skills, civic leadership training, and professional development with NYC Service

● Provided opioid overdose prevention education and dispensed Naloxone through comprehensive member-led training

● Educated community members on harm reduction, early recovery, and technology training, connected participants to resources, and assisted in navigating systems to gain services

● Facilitated groups on a range of early recovery topics: harm reduction strategies, medication for addiction treatment, the building of recovery capital, anger, and financial management

● Built rapport with government, health, educational, housing providers, Parole/Probation officers, and loved ones to assist the clients better

CASES New York, NY March 2018 - September 2018

NewStart Program Peer Intern

● Provided a short-term alternative to incarceration specifically designed to support individuals with frequent low-level court involvement who were navigating significant barriers to success, including homelessness and severe mental illness.

● Delivered a rapid intervention to prevent jail stays with onsite support services that spanned the courthouse and community.

● Engaged participants in individual and group counseling sessions to develop a plan to address needs, pursue goals, and establish lasting connections to ongoing support and/or treatment.

● Assisted participants with completing applications for services with human resources and social security administrations, housing, transportation, education, employment, and immigration status. New York City Board of Elections New York, NY September 2014 - Present Coordinator

● Responsible for planning, organizing, and directing the overall operations of the Elections and supervising poll workers

● Oversee the setup of the Poll Site and the distribution of supplies to all Poll Workers and all final closing procedures

● Take attendance, sign, and validate the accuracy of Time Sheets. Confirm scanners and BMD machines are opened and closed, and results tapes are printed after the closing of polls

● Confirm ED Tables have completed the Return of Canvass accounting for all ballots

● Maintain the Coordinator Journal, Timesheets, Poll Site Coverage sheet, Poll Worker Complaint Log, ADA Complaint Log, and ADA Checklist, and submit to the Board of Elections at closing Assistant Coordinator

● Coordinated and assisted in the coordinated responsibilities of overseeing the Poll site operations

● Confirmed Bipartisan teams at all Scanners, BMDs, and ED Tables. If there were shortages, I was responsible for informing the Coordinator to call the Borough Office

● Ensured Poll Watchers, Observers, and Media signed the Visitor Log and showed proper certificates, authorization letters, and identification to observe voting at the poll site

● Responsible for collecting and uploading all information on the Potable Memory Devices and submitting it to the Police officer or AD Monitor Team for Round #1 pick-up

Poll Worker

● A vital link between the Board of Elections and the voting public we serve

● Assisted every voter according to procedure and assisted them if questioned by treating every voter and visitor with dignity, respect, and courtesy to ensure that all voters and visitors have a positive experience at the polls

● Followed procedures in the manual to be sure no voter was denied the right to vote

● Prepared the polling place for voting by setting up the voting equipment, signing in and processing voters, closing the polling place, canvassing, and reporting the results

ACTIVITIES and CERTIFICATES

● NYU Langone Health, NYULH CTSI Health Literacy in Research Training Pt.1 January 20, 2025

● NYU Langone Health, RECOVER Adult Mobile Health Platform January 20, 2025

● NYU Langone Health, Risks, Safety, and Adverse Events January 20, 2025

● NYU Langone Health, PI Responsibilities and Monitoring January 20, 2025

● NYU Langone Health, Microsoft Teams, and its Key Features Overview January 20, 2025

● NYU Langone Health, Help Desk and Communications January 20, 2025

● NYU Langone Health, Routine Self Audit Training January 20, 2025

● NYU Langone Health, RECOVER CAPA Plan for Self-Audit Training, January 20, 2025

● NYU Langone Health, PBC Site Support Resources, January 20, 2025

● NYU Langone Health, Community Health Worker Training in Clinical Research January 12, 2025

● New York State Courts Access to Justice Program, NYC Civil Court, Kings County Court Navigator Program Certificate of Service, August 28, 2024 - December 13, 2024

● P2P Womxn’s Cohort Light To Life Certificate of Completion December 2024

● Board of Elections in the City of New York Certificate of Appreciation for service to the voters of the City of New York in the 2024 Presidential Election

● Segovia, Spain Study Abroad Program Student Representative January – May 2023

● Mental Health Empowerment Project Forensic Peer Specialist Virtual Training Workshop May 27, 2022

● Centro De Estudios Hispanicos De Segovia, Spain Study Abroad Program May 2022 - June 2022

● Collegiate Science and Technology Entry Program (CSTEP), Academic and career development activities for workforce entry preparation, Fall 2020 - May 2023

● St. Francis College Driven by Dreams Development Series Spring 2021 COMPUTER SKILLS

● Proficient in Microsoft Suite and Teams; Google: Docs, Slides, and Calendar; Zoom; Outreach Tracker; and CaseWorthy

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