Customer Service Care

CINDY CAMPBELL

704-***-**** — Statesville, NC - *8687 — **************@*****.***

SUMMARY

I worked in Customer Service over 10 plus years. During this time I mastered customer relations. The multi-line phone system, multi-tasking, and conflict resolution. I also had almost 10+ years in healthcare.

PROFESSIONAL SKILLS

Stress Management

Executive Support

Attentiveness

Quick Learning Ability

Helpfulness

Office Applications

Planning and Scheduling

Customer Service

Phone Operations

Upselling

Employee Scheduling

Training & Development

Conflict resolution

Inventory Management

WORK EXPERIENCE

Customer Care Representative/ Accounting Assistant May 2022 – May 2025

Momentec Brands Statesville, NC

Achieved customer satisfaction rating by resolving issues effectively and efficiently.

Managed 65 inbound calls daily.

Provided exceptional customer service cutting down in customer complaints.

Collaborated with team members to streamline procedures, improving overall efficiency by 65%.

Recognized for outstanding communication skills in diffusing escalated situations, leading to a 20% reduction in escalations.

Followed up with customers to ensure satisfactory resolution of inquiries.

Assisted in training new customer service representatives.

Prepared customer service reports for management review.

CNA Jun 2018 – Jan 2022

MDSI Statesville, NC

Assisted with range of motion exercises to maintain joint flexibility.

Assisted with patient transfers to and from wheelchairs, beds, and stretchers.

Assisted with bed positioning and turning to prevent skin breakdown.

Assisted with catheter care and changing of colostomy bags.

Monitored and documented vital signs.

Ensured that resident rooms were kept clean and sanitary.

Administered medications and treatments as directed by the RN.

Dispatcher/Customer Service/Data Entry Oct 2014 – May 2018

Beverage Systems Statesville, NC

Updated and maintained databases with current information.

Processed paperwork for driver payroll and other financial transactions.

Provided timely and accurate updates to customers regarding delivery status.

Responded to customer inquiries and provided assistance as needed.

Responsible for scheduling drivers and ensuring timely deliveries.

Customer Service Rep/ Sales Sep 2013 – Jul 2014

Lowes Corporate Wilkesboro, NC

Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.

Received numerous customer service awards with respect to quality and accuracy.

Typed memos, correspondence, reports, and other documentation including follow-up customer letters to ensure questions were addressed and assure them of support throughout the life of their membership.

Created customer satisfaction surveys utilizing Microsoft Word to drastically reduce and mitigate potential problems.

Assisted colleagues in an administrative fashion, typing letters, memos, and reports.

Dispatcher Jan 2009 – Aug 2013

Security Central Statesville, NC

Collaborated with other departments to ensure efficient deliveries.

Conducted daily fleet inspections to ensure vehicles were in proper working condition.

Managed and monitored driver compliance with company policies.

Responsible for scheduling drivers and ensuring timely deliveries.

Effectively managed up to 30 drivers and their daily delivery routes for a medium size freight company.

CNA Apr 2006 – Jul 2010

Brian Center Health and Rehabilitation Statesville, NC

Assisted 14 residents with daily living activities, promoting physical and emotional well-being.

Maintained accurate records of patient care, ensuring compliance with facility protocols.

Collaborated with healthcare team to develop and implement individualized care plans for each resident.

Provided compassionate and attentive bedside care to residents in need, fostering a sense of community and belonging.

Responded promptly to emergency situations, showcasing quick thinking and calm under pressure.

EDUCATION

CNA: Pre-Nursing Apr 2006

Mitchell Community College, Statesville, NC

Associate Degree in Nursing: Pre-Nursing

Mitchell Community College, Statesville, NC

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