Customer Service Human Resources

Masters degree in Human Resource Management with * years of HR and customer service experience.

Proficient in event planning and staff education. Professional and respectful in employee and patient conflict resolution and thrives in employee engagement and data analysis/ improvement opportunities. Concordia St. Paul, MN 2017-2021

I attended Concordia St. Paul and majored in

Psychology where I was involved in community

service through Sharing & Caring Hands and played

volleyball. I was awarded Cum Laude and made the

Dean's List my junior and senior year.

Concordia St. Paul, MN 2023-2024

I decided to pursue my Masters in Human

Resource Management with my alma mater when

they transitioned to a global program. I took

classes online in Jacksonville and flew up to

Minnesota to walk for graduation. I was also

awarded Cum Laude for this program.

Brooks Rehabilitation

Patient Experience Coordinator

Served as the primary point of contact for patients and families regarding service experience. Assist patients in navigating the healthcare system, including appointment scheduling, admissions, and discharge processes. Respond to patient inquiries, complaints, and concerns with empathy and efficiency; escalate issues when necessary. Collaborate with clinical and non-clinical teams to implement service improvement initiatives. Participate in site visits and other engagement activities to proactively identify concerns. Aug 2023 - July 2024

Brooks Rehabilitation

Human Resources Coordinator

Address and manage employee questions regarding HR programs and policies, escalating issues to the appropriate HR Business Partner when necessary. Handle general HR administrative tasks, including mail and correspondence, recordkeeping, greeting visitors, ID badge maintenance, and answering incoming telephone calls. Assist with verification of employment, unemployment requests, and I-9 processing as needed. Maintain organized and up-to-date HR files to ensure compliance and easy access to information. Support various HR functions such as recruitment, learning and development, benefits, employee health, and recognition programs.

Feb 2022 - Aug 2023

PROFILE

+763-***-**** · ************@*****.***

5409 Autumnbrook Trl N, Jacksonville, FL 32258

Abigail Bayouth, MHRM

Brooks Rehabilitation

Employee and Patient Experience Specialist

Investigate and implement new technologies to enhance the patient experience (Qualtrics, Power BI, Meditech, ReferralManager). Lead workflow and process improvement initiatives to ensure a consistent care experience across clinics.Manage and monitor Patient Satisfaction Surveys, analyze data, identify trends, and provide recommendations for improvement to leadership. Act as a liaison to address patient complaints, ensuring all complaints are formally tracked, routed to the proper department for complete service recovery, and closed.

July 2024 - Present

PROFESSIONAL EXPERIENCE

EDUCATION

Fanatics, Inc

Human Resources Associate

Accurately process weekly and bi-weekly payroll cycles, including hourly wage progressions and annual merit increases. Maintain and update HR systems, ensuring data integrity across HRIS, Learning Management Systems (LMS), and Applicant Tracking Systems (ATS). Support new employee orientation sessions, ensuring all paperwork is processed and completed accurately. Coordinate and facilitate employee engagement activities and events, collaborating with committees to ensure successful execution. Ensure compliance with applicable laws and regulations, and prepare various reports to aid management in decision-making.

Jan 2021 - Jan 2022

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