Data Entry Customer Service
Resume:
Deborah Brown
************@*****.***
To obtain a position with an organization that allows me to utilize my skills and offers opportunities for growth and advancement.
Knowledge of Microsoft Office suite, EPIC, data entry, fax machine, telephone, photocopy machine and other general office equipment. Able to type 40-50 wpm. Possess the analytical ability to work with detailed procedures in which accuracy is essential. Possess the interpersonal skills necessary to interact with pathologist, clinicians, patients, families, visitors, and other staff. Provision of exceptional customer service with a focus on enhancing patient experience. Excellent at working independently however; I enjoy being a cooperative member of a team. Authorized to work in the US for any employer
Work Experience
Direct Support Professional
The Arc of the Chesapeake-Aberdeen, MD
August 2024 to Present
Skilled professional who works with adults with intellectual disabilities. I work with individuals to become independent in their daily living. I assist individuals with grooming, food preparation, vital signs, housekeeping and outside appointments and activities. Document Imaging Specialist
The Johns Hopkins Hospital-Baltimore, MD
January 2023 to October 2023
Responsible for requesting copies of imaging studies and or providing copies of radiology reports and images. I’m responsible for the day to day operation of managing medical images and related patient information. As the coordinator I ensured accuracy and quality of the information while acting as a liaison within the department and other departments, all while maintaining the integrity and compliance of HIPPAA.
Consult Data Coordinator
Johns Hopkins Hospital-Pathology Department
January 2012 to January 2023
• Answer multi-line phones and direct calls to pathologist and appropriate staff
• Fax patient records to Johns Hopkins entities, insurance companies, and other various outside institutions
• Complete detailed cases daily for pathologist to view
• Scan and code cases for billing purposes.
• Received authorization for release of pathology medical records and ensure compliance with HIPAA guidelines
• Forward electronic and hard copies of pathology slide results by the specified deadline on return
• Uses infection control precautions in handling patient specimens
• Manage scheduling system for procedures when needed
• Provide high quality customer service while resolving processing concerns
• Accessions cytopathology specimens in Epic
Consult Data Entry Operator
Johns Hopkins University –Pathology Department
January 2007 to December 2012
· Answered multi-line phones while directing calls to up to twelve lines
· Faxed and scanned patient records for billing, insurance, and to fulfill request from affiliates
· Opened and set up incoming pathology consults
· Returned slides upon request to outside institutions Receptionist
Altmark, Rotter, & Saff, LLP
January 2006 to December 2007
· Typed interrogatories for lawyers
· Opened files for new clients
· Assisted paralegals with duties as assigned
· Communicated openly and honestly with clients
Education
Certification in Medicine Tech
Aberdeen, MD
September 2024 to Present
Certified in CPR
Aberdeen, MD
August 2024 to August 2026
Diploma
Edmondson High School
January 1983 to December 1983
Skills
• Specimen collection / processing
• Customer service
• Infection Control Training
• Health information management
• Medical Records
• Infection control
• Microsoft Outlook
• Analysis skills
• Documentation review
• Microsoft Office
• EHR systems
• English
• Medical records
• Time management
• Document management
• Records management
• Data entry
• Multi-line Phone Systems
• Medical receptionist
• Multi-line phone systems
• Microsoft Word
• HIPAA
• SharePoint
• Delivery driver experience
• Administrative experience
• Data entry
• Customer service
• Epic
• Medical Terminology
• Medical Office Experience
• Medical terminology
• Typing
• Communication skills
• Organizational skills
• Epic
• Microsoft Office
• Front desk
• Medical Scheduling
• Office experience
• Computer skills
• Patient service
• Hospital experience
• Filing
• Laboratory experience
• Medical office experience
• Phone etiquette
• Clerical experience
• HIPAA
Certifications and Licenses
Medical Terminology
Present
Non-CDL Class C
Driver's License
March 2024 to March 2036
CPR Certification
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