Technical Support Data Systems
Resume:
Shane Kelly
https://www.linkedin.com/in/shane-kelly-b4363458/
Director of POS Operations & Retail Data Systems
************@*****.***
Professional Summary
Experienced operations leader with over 18 years in the restaurant technology industry, specializing in Point of Sale (POS) systems and technical support. Proven track record of driving operational efficiency, managing high-level accounts, and successfully rolling out large-scale projects for major restaurant chains. Strong problem-solving abilities and a broad network of industry contacts, with expertise in resolving complex technical challenges.
Experience
Director of Operations
Retail Data Systems — 2019–Present
Oversee daily operations of the office and lead the management team to ensure smooth task execution.
Act as the top-level escalation point for issues arising from the help desk or project implementations.
Manage and maintain relationships with key high-level accounts, serving as the primary point of contact for their needs.
Lead large-scale POS rollouts for major restaurant chains like Smoothie King, HwY 55, Mooyah Burger and Blakes Lotaburger ensuring seamless implementation using PAR Brink POS.
Manage inventory, equipment procurement, and purchasing processes for the department.
Support and Implementation Manager
Retail Data Systems — 2012–2019
Led a department responsible for cloud-based POS systems (PAR/Brink POS), handling implementation, troubleshooting, and support.
Specialized in troubleshooting and programming Par/Brink POS, as well as 3rd-party integrations.
Acted as the primary escalation point for large chain customers, ensuring quick resolutions to high- priority issues.
Assisted in the sales process by leading demos for medium-to-large-sized clients and offering technical expertise.
Programmed databases for new and existing customers, optimizing POS functionality.
Field Technician
Quality Systems Solutions — 2007–2011
Provided technical support for customers via phone, remote access, or on-site service calls, troubleshooting and resolving issues efficiently.
Installed, configured, and programmed POS systems for retail and restaurant clients, including network setup and equipment integration.
Customized POS solutions based on client needs to maximize operational efficiency.
Repaired and maintained computers and electronic equipment, including soldering circuit boards and replacing components.
Installed and serviced surveillance systems.
Education SUNY Orange
Computer and Information Sciences and Support Services
2004–2007 (59.5 credits toward degree)
Completed courses in Computer Tech I–IV, focused on computer and electronics repair.
Skills
POS System Troubleshooting & Programming (Par/Brink POS)
Cloud-based POS Implementation
3rd-Party Integrations
Team Management & Operations
Sales Process & Client Demos
Database Programming
Inventory Management & Equipment Purchasing
Technical Support & Escalation Management
Strong Industry Network
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