Guest Services representative
Resume:
KURT CHAVEZ
Pico Rivera, CA
*************@*****.***
OBJECTIVE:
I am seeking a Customer Relations Specialist position with an organization which can benefit from my prior work experience and military training. I have over 20 years of experience in Customer Relations and Customer/Guest Service operations with extensive Military Training. I am highly organized and precise with documented assignments and information. I am seeking a position where I can exercise independent judgment in completing assignments and tasks, while operating under general supervision thereby contributing to a positive work environment. PROFESSIONAL SUMMARY:
Logistics Specialist OSHA 30 General Industry Certified Security Operations Professional
Master Coach Trainer New Hire Employee Supervision
Strong Customer/Guest Service Specialist, Problem Resolution, Complaints/ Inquiries,
Customer Issues /Support, Customer Feedback /Loyalty, Care, Interaction, Retention Skills
Material Requirements Planning (MRP)
Enterprise Resource Planning (ERP)
Accomplished Customer Service Specialist and Military Veteran with over 6 years of proven experience in the United States Army. Accomplished measurable results while leading teams in a dynamic, fast paced environment, possessing a comprehensive background in Customer Service with extensive knowledge in Safety, Administration and Project Management. Career supported by NRF Customer Service Certification and OSHA 30 General Industry Safety Certifications.
CORE QUALIFICATIONS:
Data Entry, Barcode Scanning, Cashier/Credit Card Payments& Arrangements, Will Calls P/U, Product Knowledge, Incident Reports, Log in Lost Found, Radio calls answer/receive
Excellent communication skills and a professional demeanor gained through extensive interaction with customers. US Government secret clearance
Experience in all areas of Customer Relations
Proven enthusiastic leader with strong work ethics, excellent persuasion skills, highly respected integrity, team player, utilizing the most up to date customer service concepts. PROFESSIONAL WORK EXPERIENCE
Primary Employment: 2000 - Current Date
Crypto.Com. Arena, Los Angeles, CA
Customer Relations Specialist (Guest Services)
Responsibilities included conferring with customers daily in person to transmit messages by radio with a guest service rep to relay matter to a supervisor by phone call, if necessary, to provide the best information on company policy about products and service, obtain details of client complaints or concerns. Answered client questions and directed them to areas designated areas of Arena seating and exit to all areas of the venue. Reviewed and examined tickets and passes to verify authenticity for admission to entertainment events. Managed records of customer interactions and transactions recorded details of inquiries, complaints, and comments, as well as actions taken. 2024- Current P/T : Levy Restaurant/Compass Group: Venue Intuit Dome Inglewood, Ca Fan Ambassador; Responsible Credit Card Sales for food handling replenish Alcohol cans, soda, candy 1997 - Current year Seasonal P/T Santa Anita Race Park Arcadia, Ca Admission Clerk & Information Usher /Program &Racing form Seller, Responsibilities consisted of planning and preparing advertising and promotional material to increase sales, working with customers, company officials, sales departments, and advertising specialists. Planned and executed advertising policies and strategies for organization. Assisted clients in redeeming tickets, purchasing admissions, do credit card billing & adjustments to charges on cash & money exchange, close out on balance sheet form and answering client’s questions or concerns. Gathered and organized information to plan and promote sales scanning bar code vouchers. 2018 – 2022 PT/Seasonal
Legends Hospitality: Venues, Bank of California Stadium, Los Angeles Memorial Coliseum Club Attendant, Food server, Buss Tables, Cashier
Prepared set up food buffet &catering Display dinner plates, utensils, napkins, and side condiments. Followed all heath guidelines in preparation for patron’s guest arrival. Serve food to patrons according to the daily menus Refurbish food supply from the back kitchen area. Clean up and throw out unused food pick up trash bags. and throw away, put away all supplies, sanitize clean and bus all table areas. Also, I work issue receipts, run to kitchen and retrieve orders to make sure order was fulfilled.
1997-2017
Los Ángeles Dodgers Los Angeles, CA
Guest Services
Responsibilities included patrolling commercial premises to prevent and detect signs of intrusion and ensure security of doors and gates. Monitored and authorized entrance and departure of employee personnel and clients to guard against theft and maintain security of premises. Screen & check employee ID individuals and prevent passage of prohibited articles into restricted areas. Answered radio calls, answered client and public questions, and provided information during special events.
United States Army Los Angeles, CA 1983-1989
Logistics Specialist & Material Supply Handler 76 V Responsibilities consisted of maintaining and developing positive business relationships with client and vendor key personnel directly involved in logistic activities. Directed availability and allocation of materials, supplies, and finished products. Collaborated with key personnel as necessary to meet customer requirements, to take advantage of sales opportunities and, in the case of shortages, to minimize negative impacts on operations. Developed and implemented technical project management. Tools ranging from plans, schedules, and responsibility and compliance matrices. Directed team activities, established task priorities, scheduled, and tracked work assignments, provided guidance, and ensured the availability of military resources.
VOCATIONAL TRAINING:
Veterans & Youth Career Collaborative, Long Beach CA Jul,2019 Logistics & Supply Chain Specialist, Certificate of Completion
Baldwin Park Adult Basic computer repair
Software /Hardware, Networks / Applications Skills CERTIFICATIONS:
Workplace Violence Awareness / Preventing Harassment & Discrimination: Certificate
Security Guard Certification, Bureau of Security, and Investigative Services
Fire Watch Certificate, So Cal Edison
Customer Service & Sales Credential, National Retail Federation (NRF) July2019
Project Management Professional (PMP), Project Management Institute (PMI) Training Course
Sensory Awareness Training Certificate: Kulture City Program
OSHA 30 General Industry Training, Occupation Safety Health Administration (OSHA) July 2019
First Aid/CPR/First Aid Certified, American Heart Association July 2019
Food Handling Card Training / California Responsible Beverage Service Training Certificate EDUCATION
Montebello High School Montebello, CA High School Diploma Saddleback Community Mission Viejo Ca AA General Education 1 yr, MILITARY HISTORY: MILITARY COMMENDATIONS
United States Army – Los Angeles, CA April 1983 – April 1989 Army Specialist (E4), Material & Storage Handler {Honorable Discharge} Army Service Ribbon EMPLOYEE RECONITION: Employee of the Month 02/23 Anschutz Entertainment Group Cryptp.Com Arena {Guest Services} 25 Years’ Service Pin AWARD, April 2025
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