Scrum Master Software Development
Resume:
CERTIFIED SCRUM MASTER
Halifax Associates / Acworth, GA / 2020 – Present
• Guide multiple delivery teams at organization providing software development solutions through removing impediments from team dependencies during Scrum of Scrum
• Support projects with customers driving $66M in revenue, achieving 40% revenue increase.
• Develop work plans, schedules, project estimates, resource plans, and status reports, track projects throughout collaborations, and generate risk analysis and mitigation plans
• Conduct vendor selection, contract negotiations, integration, task alignment, schedules, and verify vendor deliveries
• Maintain relationships with stakeholders, application users, and program owners
• Facilitate daily scrums, stand-ups, and meetings with team members and stake holders including Developers, Scrum Master, QAs, Product Owner, Head Software Development, and Head of Business Development to monitor project progress and resolve impediments
• Spearhead sprint planning, retrospectives, and stakeholder meetings
• Drive successful product deliveries including software demos, coordinating with stakeholders including Director of Product Development, Director of Software Development, Client Business Representative, Technical Product Owner, and SMEs
(Subject Matter Experts) for Engineering Product Design
• Manage scrum teams’ dependencies across program teams, third parties, release managers, and additional scrum teams
• Deployed automated vetted system for Better Business Bureau registration, efficiency, boosting ROI for client
• Participated in PI planning to assist in planning work for next product development iteration
• Eliminate silos for team to boost productivity by 20% and coach team on Agile methodology.
• Contribute to Scrum of Scrum, covering RAID (Risks, Assumptions, Issues, and Dependencies)
IT SCRUM MASTER
Net Solutions / Remote / 2017 – 2020
• Supported projects for clients, including providing customer relationship management services for telecommunications company MTN
• Contributed to MTN’s success in becoming largest telecommunications company in Africa As a Scrum Master, Stephen has helped deliver numerous impactful projects and supported ongoing process improvements for cross-functional teams. At Halifax Associates, Stephen facilitates daily scrums, stand-ups, and meetings with team members to monitor project progress and eliminate impediments. Additionally, as a consultant, Stephen contributed to the development of an automated system for Better Business Bureau (Automated Vetting System). At Net Solutions, Stephen contributed to projects for MTN, supporting the organization in becoming the largest telecommunications company in Africa. Stephen has received multiple awards for his accomplishments, including the IBM Collaboration Solutions Award. STEPHEN UWAZIE
BIO
PROFESSIONAL EXPERIENCE
MASTER OF SCIENCE IN COMPUTER
SCIENCE AND DECISION SCIENCE
Pratt University
New York City, NY
Hallmark Gallery Scholarship
BACHELOR OF ARTS IN BUSINESS
ADMINISTRATION
Minor in Computer Science
Fordham University
New York City, NY
Scholarship recipient
Soccer team
EDUCATION
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Stephen’s LinkedIn
LEAD SCRUM MASTER, PROJECT MANAGER
PROFESSIONAL
DEVELOPMENT
AWARDS
Certified Scrum Master
Six Sigma Global Institute
Agile Scrum Master
IBM Collaboration Solutions Awards – USA
Finalist: Distinguished Business
Achievement Award – Middle East &
Africa
• Provided estimations and metrics to create plans for feature development and delivery
• Increased customer revenue by 60% moving client from #2 to #1 spot in the market
• Deployed new automated system to track and manage customer queries and supported delivery of new UX/UI program, driving ROI increase and exponential increase in customer database
• Stabilized customer call volume for client while growing user database
• Coordinated with product owners and team to monitor product backlogs, including ensuring efficient use of backlog grooming sessions and defining future sprints
• Eliminated interferences that negatively influenced team velocity
• Facilitated stakeholder communications during PI planning in regards to grooming, user story definition, and backlog health
• Managed external dependencies influencing story sprint planning readiness SCRUM MASTER
IBM Distribution Center Europe, Middle East & Africa (Consulting Contract) / Remote / 2013 – 2017
• Served as Managing Director and Agile Lead for software development
• Contributed to projects with 100 clients driving $300M in revenue, increasing client revenue by 50% during tenure
• Oversaw 5 direct reports, including Software Development Lead, Finance Manager, HR Manager, Sales Manager and Administration Manager
• Trained and mentored 50+ client managers, account managers, and representatives on applying Agile and Lean methodologies
• Developed and ran new distribution center, improving lead times for deliveries and facilitating seamless order fulfillment, ultimately enhancing customer service for improved satisfaction
• Improved channel to market for IBM products and services, increasing lead time for products
• Supported market share increase from approximately a 25% to 70% share to establish dominant position amongst Original Equipment Manufacturers
• Collaborated across organization with 20 external partners and suppliers to promote Agile principles within the community
• Received the 2013 IBM Collaboration Solutions Awards – USA and ranked as a finalist for the Distinguished Business Achievement Award – Europe, Middle East & Africa PROJECT MANAGER
IBM SA Europe, Middle East & Africa (Consulting Contract) / Remote / 2010 – 2013
• Redesigned and deployed human resource systems for IBM South Africa, including establishing testing framework implemented at deployment
• Oversaw team of programmers and analysts
• Managed project timeline including prioritizing and delegating tasks
• Generated KPI reports for management
PROFESSIONAL EXPERIENCE (continued)
AREAS OF
EXPERTISE
Agile coaching
Agile methodologies
Backlog grooming
Backlog refinement
Business analysis
Business strategy
Capacity planning
Customer experience
Dependency mapping
Employee development
Employee training
Kanban
Lean methodologies
Mentorship
Process improvement
Product development
Project management
Quality assurance
Risk management
SAFe frameworks
Sprint planning
Stakeholder management
User Story mapping
Waterfall methodologies
Workflow management
TECHNICAL SKILLS
Confluence
JIRA
Microsoft Project
Miro
SharePoint
Team View
Zoom
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