Case Manager Disaster Recovery

Melissa LeBoeuf

Houma, LA ***** • 985-***-**** • ****************@*****.***

Professional Summary

Proactive Disaster Case Manager with extensive experience liaising between clients and governmental agencies to streamline application processes. Skilled in needs assessment, crisis management, and fostering collaboration with community partners to support long-term recovery goals. Strong communicator with expertise in disaster recovery planning and relationship building. Experienced with managing disaster recovery efforts for affected communities. Utilizes organizational skills to streamline case management processes and ensure timely support. Track record of building strong relationships with clients and stakeholders to facilitate effective recovery plans. Knowledgeable Disaster Case Manager with solid background in disaster response and case management. Successfully assisted numerous clients in navigating post-disaster recovery, ensuring timely access to essential resources and support. Demonstrated ability to coordinate effectively with diverse teams and resolve complex issues under pressure. Skills

• Client Advocacy • Crisis Management

• Cross-cultural sensitivity • Needs Assessment

• Disaster Recovery Planning • Disaster planning

• Excellent Communication • Organizational Skills

• Relationship Building • Self Motivation

• Written Communication • Disaster Recovery

Work History

Disaster Case Manager, 10/2022 to 10/2024

Emergent Risk Solutions – 9544 Fenway Ave, Baton Rouge, LA 70809 Served as a liaison between clients and governmental agencies such as FEMA or local emergency management offices to assist with navigating complex application processes.

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• Assessed client needs, identifying appropriate resources for their long-term recovery goals. Facilitated communication between clients and various stakeholders including insurance providers, landlords, contractors, and relief organizations to ensure a cohesive approach to recovery efforts.

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• Developed strong relationships with community partners to facilitate resource sharing and collaboration, enhancing overall service delivery capabilities. Sales Associate, 03/2017 to 01/2018

Dillard's – 5953 W Park Ave #1000 Houma, LA 70364

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy. Education

Accounting

Fletcher Technical College - Houma, LA

General Business

Nicholls State University - Thibodaux, LA

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