Service Representative Customer
Resume:
• Ndayambaje Habimana
*********************@*****.***
• Objective
Personable and dedicated Customer Service Representative with extensive experience in the telecommunication industry. Solid Team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results- oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
• WORK EXPERIENCE
• General Construction Labourer
• NPD LTD – Kigali, Rwanda May 2023 – August 2024
Responsibilities:
Assisted with construction tasks including trenching, pipe handling, and site preparation.
Operated hand and power tools for cutting, fitting, and securing different components.
Followed safety protocols including proper rigging, slinging, and hoisting procedures.
Supported equipment operators and tradespeople by staging materials and tools.
Performed site cleanup and equipment checks to maintain organized and safe workspaces.
Participated in daily safety briefings, toolbox talks, and hazard assessments.
• Gardewine Truck Company Kigali, Rwanda
• Scanning received products.
• Loading boxes into designated trucks.
• Wrapping pallets.
• Operating power jack and forklift with valid licenses.
• Loader and unloader.
• Machine Operator October 2020 - February 2021.
• Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances. Properly loaded and unloaded materials in and out of machines. Loaded and unloaded parts to maintain a high level of production. Manually set up machinery and equipment, including [Equipment], [Equipment] and grinders. Maintained tight tolerances with design specifications.
• ELEMENTAL DCI – 2021-2022
• Responsibilities: Worked with the administrative receptionist team to provide good customer care and identify prospects that fit the target.
• Suggested a new tactic to persuade canceling customers to stay with the
• company, resulting in a 5% decrease in cancellations
• Accurately inputting information into the work system. Attended networking events, community events,
• Customer Care/logic consultant
• Responsibilities: -Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
• Used exceptional communication to connect with customers, assess needs, and present solutions.
• Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.
• SKILLS
• Valid Driver’s License
• Constructional experience and prepared for safety measures
• Walkers and forklift certificate
• excellent communication skills and ability to lift over 70 to 80 Lbs and stand for over 12-hour shifts.
• Education
• High school diploma
• LANGUAGES
• ● English
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