Sales Operations Territory Manager

JON E OLESON

952-***-**** Eden Prairie, MN ************@*****.*** www.linkedin.com/in/jon-oleson

Director of Retail Operations

Experienced Sales and Operational Leader Accomplished in Developing Territories, Mentoring Team Members and Providing Insight Across Major Vertical Markets. Focused on Evaluating and Enhancing Customer Experience, Revenue Retention and Growth by Capitalizing on Relationships and Industry Specific Brand Recognition. Earning New Business by Communicating Value Proposition of Products and Services. Deliver Actionable Results and Insight by Implementing Process Improvements, Embracing New Technologies and Applying Metrics Based Decision Making.

Expertise: Team Leadership – Communication – Collaboration – Problem Solving – Training, Development,

Mentoring – Quantitative & Qualitative Analysis – Organization and Time Management

CAREER HIGHLIGHTS

Provided Leadership Increasing Revenue $13M to $160M Annually; Minnesota/South Dakota/North Dakota Territories resulting in the Construction of a new Distribution Center within Minnesota to Support Growth.

Presented Value Proposition to Current and Potential Customers, Cultivated Accounts Exceeding 2,000 Customers Navigating Global Supply Dynamics.

Analyzed Opportunities and Challenges of Customers, Collaborated with 100 Internal Account Executives, exceeding Clients Expectations to Include Accountability.

Demonstrated Technical Aptitude as Team Lead in Revamping Application Processes of Salesforce Across the Entire Organization, Provided Measurable Reporting Metrics Creating Organizational Efficiencies while Building Collaboration.

Coordinated Output of 10 Major Strategic Business Funnels, Ensured Effectiveness of Reporting Increasing Productivity by 35%, Global Market Research Consulting; Taylor Nelson Sofres Seoul, South Korea.

PROFESSIONAL EXPERIENCE

TForce Freight – Minneapolis, MN

Sales Operations Logistics Sales Account Manager (2022 - Current)

Strategically Convert New, Dormant and Existing Opportunities to Increase Profitability and Operating Revenue. Analyze Sales Metrics and Transportation Trends, Fulfilling Quotas through Active Relationship Management.

Analyze reporting metrics to understand transportation trends that financially impact market activity, including mergers and acquisitions to reduce logistical redundancies

Collectively evaluate operating revenue with pricing analyst creating revenue retention and growth

Compile weekly sales achievements, losses and competitive intelligence; document daily progress in PULSE managing sales pipeline

Knowledgeable in shipping technologies and systems that create reportable metrics to efficiently and effectively manage customer relationships and identify opportunities

Coach customers on features and benefits of web-based functionality including processing, billing, resolution inquiries

Monitor sales activity cultivating a strategic pipeline of prospects and existing customers

Develop and implement service recommendations

Promote a cross-functional sales strategy, collaborating with peers across the country on best practices, bundling services and improving our customer experience across all departments

Influential negotiator of complex tariffs and contracts implementing accurate and competitive pricing both nationally and through direct lanes

SanMar Corporation – Minneapolis, MN

Sales Operations Territory Manager (2003 - 2022)

Directed Sales Operations within Multiple Territories at the industry’s Leading Wholesale Apparel Manufacturer, Importer and Retail Licensee in the Promotional Products Space. Led various teams in representing Michigan and Ohio (2003-2006), Minnesota, North Dakota, and South Dakota (2006-2012) and Minnesota and South Dakota (2012-2022).

Managed product opportunities, headed problem-solving, and offered alternate product suggestions to customers, increasing revenue in Minnesota/South Dakota to $71M employing a $25K marketing budget.

Built account base exceeding 2,000 customers, helping customers navigate global supply chain challenges.

Analyzed customer opportunities and challenges through effective questioning and active listening, identifying customer needs and crafting solutions to achieve collective goals.

Conveyed value proposition to customers through targeted presentations and ongoing relationship management.

Managed customer expectations, including education of industry trends navigating global supply challenges.

Developed and implemented marketing and sales collateral to drive growth; successfully negotiating complex opportunities with a focus on ROI.

Achieved productivity expectations by scheduling, reporting, and documenting all accounts.

Proved instrumental in revamping the use of Salesforce across the organization, created reporting metrics and efficiencies while building collaboration between departments.

Onboarded Territory Managers, providing coaching on best practices to manage territories efficiently and effectively.

Taylor Nelson Sofres – Seoul, South Korea (On-Site)

Communications Manager (2001-2002)

Managed Corporate Communications for 10 Strategic Vertical Markets, Vetted Quantitative and Qualitative Analysis, Conducted Focus Groups serving The Global Market Research Consulting Organization.

Coordinated output of 10 vertical markets, collaborating with Directors at each level, ensuring quantitative and qualitative analysis was properly vetted, effectively increasing productivity by 35% through standardized best practices.

Controlled application and results of branded research models to achieve marketing insights with actionable recommendations for multinational organizations importing and exporting products/services in the Republic of Korea.

Headed public relations to strengthen the organization’s brand identity providing a collaborative source of data for internal and external awareness, including corporate newsletters and press releases.

Led training standardizing communications practices for 76 international research consultants.

Tracked and measured marketing strategies for products and services, representing multinational clients including ING Direct, Samsung, LG Electronics, Loreal, Pfizer, Hyundai, KIA, Proctor & Gamble.

EDUCATION

BS, Marketing – Southwest Minnesota State University

Technical Skills: PULSE, Salesforce, Goldmine, MS Office including PC/MAC OS

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