Remote customer service

Colin R. Phipps, AS LPA DI

**** ** **** ****** ***, Lauderhill, FL 33319

Insurance adjusting professional with over 20 years of successful experience in claims negotiation, scoping and estimate writing with Xactimate and iScope. Seasoned consulting professional, supervisor, assistant manager, operations manager and general manager with extensive experience in customer service. Self-starter with excellent organizational and communication skills, with experience in Claims Adjusting/Management. Experienced security consultant: international, close protection, investigator and deep cover operative. Veteran of the United States Marine Corps. Licensed Public Adjuster: P000081, FEMA Flood Certified. CDL Class- A

Professional Summary

Claims investigation and research Problem resolution

Insurance policy review Relationship development

Claims analysis Customer relations and satisfaction

Emergency response Estimating

Coverage determination Scoping

Damage itemization Marketing

Negotiation and mediation skills Quality control

Claims investigation and research Rapport

Insurance policy review Research

Team management Skip Tracing

Security Consulting Investigations: Insurance, Litigation and Private

Executive Protection MS Office Suite

Work History

Security ConsulƟng/InvesƟgaƟons: 1999 – Present

Claims Consultant/Manager, 05/2020 – Present

Claims Manager, Triumph ConsulƟng CorporaƟon, Public Insurance Adjuster, 12/2013 – 05/2020 Claims Manager, aTLC, Inc., Public Insurance Adjuster, 05/2007 – 11/2013 Claims Manager, AGPA, Inc., Public Insurance Adjuster, 09/2005 – 04/2007

• Investigations

• Executive protection

• Undercover Infiltration

• Maritime security: Cruise ship and Cargo underway operations

• Advertising and marketing of services to potential clients

• Signing new business, investigate and negotiate insurance claims with various insurance companies and third party adjusting firms

• Manage up to 50 calls and up to 10 scheduled appointments daily to gather information to initiate claims process

• Champion insurance claims process by providing expert knowledge and building positive, trusting relationships to support clients during challenging times

• Document and communicate timely claims information while supporting accurate outcomes

• Visit customer locations to evaluate damage and provide cost estimates for remediation

• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials

• Deliver exceptional customer service to policyholders by communicating important information and patiently listening to all issues

EDUCATION:

Miami Dade Community College, Miami, Florida Major: ASSOCIATE IN SCIENCE: Computer and InformaƟon Science, MicrosoŌ Networking Specialist, MCSE/MCDBA. Named to Dean’s list twice: 05/2003 Professional Development completed: Accredited Claims Adjuster: 04/2004 FEMA: The National Flood Insurance Program (NFIP) Bureau and Statistical Agent: The NFIP qualifications reflect the distinct characteristics of the NFIP coverage and adjusting requirements. The NFIP workshops certifies the adjuster with claims procedures required for adjusting losses under the three forms of the Standard Flood Insurance Policy: An adjuster can be authorized in one or all five categories or any combination, the adjuster's qualifications, detailed on the application, meet the requirements shown below. The five categories are as follows:

• Residential (Dwelling)

• Manufactured (Mobile) Home/Travel Trailer

• Small Commercial (General Property)

• Large Commercial (General Property)

• Condominium (RCBAP)

Florida InternaƟonal University, 09/1995 - 05/1998 Miami, Florida Major: Psychology Minor: Business Management References provided upon request

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