Administrative Assistant Patient Care

Amy Rogers

***.*********@******.*** • 864-***-**** Central, SC

SUMMARY

With over 25 years in healthcare, I bring extensive experience as an Area Coordinator and Administrative Assistant in medical

offices. Proficient in Epic and EMR systems, I have a strong background in patient care, assisted living, skilled care nursing facilities, home health, and dialysis. As a preceptor for new staff, I excel in training and being a mentor to staff.Edgar to share my skills and experience in healthcare administration and patient coordination. EXPERIENCE

Carolina Nephrology, Area Coordinator

Sep 2024 - March 2025

Oversaw patient scheduling process, optimizing appointment slots to minimize wait times while maximizing provider availability

Maintained accurate records of patient demographics, insurance information, and billing data in accordance with privacy laws

Developed strong relationships with pharmaceutical representatives to stay updated on new medications and negotiate favorable

pricing agreements for the practice

Ensured compliance with OSHA guidelines by maintaining a safe working environment for staff members through regular

inspections and training sessions

Assisted physicians and nurses in providing patient care, including taking vital signs, preparing examination rooms, and

documenting medical histories

Administered medications as directed by healthcare professionals and ensured accurate documentation of dosage and

administration

Performed basic laboratory tests such as blood draws, urine analysis, and EKGs, maintaining strict adherence to safety protocols

Managed patient scheduling system efficiently to minimize wait times and maximize physician productivity

Maintained electronic health records (EHR) accurately and securely while adhering to HIPAA regulations

Provided exceptional customer service by promptly responding to patient inquiries via phone or in-person visits

Coordinated referrals for specialty consultations or diagnostic testing based on physician recommendations

Supported front desk operations by greeting patients, verifying insurance information, collecting copayments/deductibles

Managed inventory of medical supplies ensuring adequate stock levels while minimizing waste through efficient ordering

processes

Assisted in training new medical assistants on clinic policies/procedures resulting in improved efficiency within the team

Participated in quality improvement initiatives aimed at enhancing patient satisfaction scores through effective communication

strategies

Collaborated with interdisciplinary teams including physicians, nurses, and pharmacists to optimize patient outcomes

Demonstrated proficiency in using electronic medical record (EMR) systems for accurate documentation of patient encounters

Ensured compliance with infection control protocols throughout all clinical procedures and patient interactions

Assisted in the coordination of patient referrals to specialists, ensuring timely appointments and seamless care transitions

Maintained strict confidentiality of patient information in accordance with HIPAA regulations Provided emotional support to patients during difficult medical procedures or diagnosis discussions

Managed incoming and outgoing correspondence, including phone calls, emails, and faxes for efficient communication within the

healthcare team

Served as a liaison between patients and healthcare providers to address concerns or facilitate resolution of issues

Collaborated with insurance companies to verify coverage eligibility prior to scheduling appointments or procedures

Maintained a clean and organized work environment to ensure patient safety and prevent cross-contamination

Conducted performance evaluations for employees to assess job performance and provide feedback for improvement

Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs

Led a team of XX employees, providing guidance and support to ensure efficient operations Mentored and coached employees to develop their skills and advance within the organization Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals

and objectives

Ensured compliance with infection control protocols by implementing proper sanitation measures throughout the facility

DaVita-Pendleton, SC, Administrative Assistant Mar 2005 - Sep 2024 Handled sensitive information with utmost confidentiality while maintaining data integrity at all times

Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the

appropriate department/personnel for assistance

Served as the primary point of contact for visitors/patients/and also new patients. Printing consents and making sure all consents

are faxed/scanned into Reggie.

Amy Rogers - page 1 of 2

Maintained inventory records, determining stock levels based on historical usage patterns resulting in reduction of excess

inventory carrying costs by XX%

Liaised with building management regarding maintenance requests, safety/security protocols, and other facility-related matters

Cultivated positive relationships with key stakeholders (e.g., clients, suppliers, business partners) through effective

communication and timely resolution of issues

Maintained office supplies inventory by anticipating needs and placing orders in a timely manner Answering phone calls and emails providing accurate information or redirecting inquiries to appropriate staff members.

Chart Audits; filing documents in patients chart

DaVita-Pendleton, SC, Patient Care Technician - CCHT 2005 - Sep 2024

Provided direct patient care to individuals undergoing dialysis treatment, ensuring their comfort and safety throughout the process

Performed hemodialysis procedures according to established protocols and CMS guidelines and physician orders, adhering to

strict infection control practices

Educated patients and their families on kidney disease management techniques, including dietary restrictions and medication

adherence

Assisted with vascular access procedures for hemodialysis treatment, including cannulation of arteriovenous fistulas or grafts

under sterile conditions

Managed multiple patient assignments simultaneously while maintaining attention to detail and providing individualized care

based on each patient's needs

Collaborated with social workers and case managers to coordinate post-dialysis care for patients, including arranging

transportation services and scheduling follow-up appointments with healthcare providers Provided emotional support to patients undergoing dialysis treatment, addressing their concerns and fears while promoting a

positive and caring environment

Assisted in the training of new dialysis nurses/ technicians, providing guidance on best practices and ensuring adherence to

established protocols and safety standards

Closely monitored patients' access sites during hemodialysis sessions, identifying signs of infection or clotting and taking

appropriate action to prevent further complications Ensured compliance with regulatory guidelines and standards related to dialysis treatment, including those set forth by governing

bodies such as the Centers for Medicare & Medicaid Services (CMS) Maintained accurate documentation of all dialysis treatments provided, including vital signs, medications administered, and any

adverse reactions or complications observed

Participated in quality improvement initiatives within the dialysis unit, contributing ideas for process enhancements that improved

efficiency and patient outcomes

Maintained a clean and organized work environment in the dialysis unit, ensuring all equipment was properly sterilized and

functioning correctly

EDUCATION

Tri-County Technical College

College • Nursing

Medical Terminology

Anatomy and philosophy

Psychology

Fundamentals of Nursing

SKILLS

Patient Care • Epic • EMR Systems • Medical Office Experience • Infection Control Training • Medical Records • Hospital Experience

Home Health Agencies • skilled care • Admissions • Insurance * Management Great communications skills * HIPAA * Microsoft Office* Outlook* Excel* *Teams Detail Oriented * Organized

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