Office Assistant Customer Service

NELLY OROZCO PEREZ 347-***-****

EMAIL: **********@*****.***

Objective: Seeking a part-time job position as an Office Assistant or in Customer Service, that utilizes my knowledge, great communication skills, and education to support my professional development while helping a company achieve its financial goals.

EXPERIENCE:

2010-Present. R.R. LALENA CORP.

Customer service

Answer customer inquiries regarding the company, products and prices over the phone and in person when they visit the company.

Type and process customer orders providing quotes and pro-forma invoices as needed.

Review applications and process request for customers to open accounts.

Maintain the electronic filing system and update customer information.

Manage Outlook database to send advertisements to customers.

2003-2010 R.R. LALENA CORP.

Office Assistant

Receive cash, checks and charge credit cards from customers to pay for orders.

Place purchase orders and call vendors for status of items.

Handle general administrative duties as filing, faxing and mailing information, invoices due to customers.

Prepare invoices and coordinate schedules deliveries from vendors.

1989-2001 COLPATRIA INSURANCE COMPANY (COLOMBIA)

Assistant Insurance Department

Process, enter and file insurance information in the company system.

Answer to clients about insurance issues with expirations, coverage etc.

Bill claim forms to reinsurance companies.

Interact with brokers and process insurance applications, changes, renews and cancelations of policies.

EDUCATION :

2003-2006 LA GUARDIA COMMUNITY COLLEGE-NEW YORK

Major: Business Administration-Associate Degree

1995-1999 LA SALLE UNIVERSITY –COLOMBIA

Major: Bachelor degree Business Administration

Skills: Interpersonal skills; Windows Microsoft word, excel, Power point; fluent in Spanish.

Excellent organizational skills and enjoy helping children to learn.

REFERENCES: Available upon request.

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