Customer Service In-Store
Resume:
Dillon Lee
Denver, CO *****
*********@*****.***
Professional Summary
Customer Service Professional committed to professionally interacting with customers while serving in a fast-paced environment. Consistently utilize the best time management practices to ensure all responsibilities are quickly handled and each task is accomplished thoroughly. Work Experience
Server
Uno Mas-Denver, CO
March 2021 to Present
• Efficiently take customers drink and food orders
• Greet customers that walk into the restaurant.
• Water new tables.
• Clean and set dirty tables.
• Maintain seasonal drink and food knowledge.
Budtender
Herbs4You-Denver, CO
May 2021 to November 2021
1. Maintain knowledge current product and new product on the shelf. 2. Be able to effectively sell product relevant to a customers needs. 3. Label incoming shipments and stock them accordingly. 4. Make joints, weigh pre-packed ounces, and weigh pre-packed eighths. 5. Check ID’s and admit eligible customers.
6. Update online cannabis menu.
7. Update in-store menu using Microsoft word and color code accordingly. Bartender
Cheesburger in Paradise-Lahaina, HI
August 2019 to February 2020
• Make Cocktails accurately according to the changing seasonal drink menu for the whole upstairs/ downstairs Servers.
• Service bar guests efficiently while maintaining pace at the drink well
• Set up and Break down bar ( Clean mats, bottles, wash dishes, etc. )
• Stock Beer and Liquor after shift
• Maintain a cash drawer throughout the shift
Concierge
Westin Nanea Ocean Villas
January 2019 to February 2020
• Responsible for professionally assisting guest with recommendations for restaurants, activities, and locations.
• Processing credit card transactions
• Communicating with vendors and accurately relaying any allergies, specifications, or preferences.
• Assisting guests in any way possible to make their stay incredible.
• Booking guest on time share tours so that they can return next year! Wireless Consultant
Go Wireless
October 2018 to January 2019
• Responsible for helping customers upgrade and activate electronic devices.
• Responding effectively to any problem/situation a customer has with electronics, their account, or with service in a timely manner.
• Multi-tasking to ensure that every customer is greeted and taken care of while maintaining constant focus on my present task.
• Counting and maintaining an accurate cash drawer throughout the day as well as closing down and locking up the store for closing.
• Processing transactions and recommending the appropriate products based off of a customer's needs. Waiter/Expediter
Kimos Restaurant
November 2017 to October 2018
• Responsible for preparing food quickly and adhering to customer's specific requests.
• Paying close attention to allergies and making sure all safety precautions are taken to ensure the customer will have a pleasant, safe Kimos experience.
• Balancing multiple tables of customers and fulfilling their requests in a timely manner.
• Being knowledgeable of local events and able to relay information and daily specials to customers Warehouse Associate
AVL Pro-Naples, FL
November 2016 to August 2017
• Responsible for receiving all incoming product ( TV's, Audio/Video equipment, Lighting equipment, etc.) from multiple manufacturers.
• Effectively staged product for upcoming jobs and making sure everything is prepared for technicians to install.
• Operated a forklift for product organization and maximum utilization of warehouse space.
• Made company deliveries to job sites in a timely manner and interacted with customers to ensure their product was accounted for.
• Regularly maintained delivery ticket accuracy and ensured that all product required for specific jobs was accounted for.
Waiter
Duffys Sports Grill-Fort Myers, FL
November 2015 to May 2016
Duffy's Sports Bar
• Provided exceptional service in a fine-dining setting
• Successfully controlled a six - eight table section and ensured every customer was properly taken care of.
• Maintained accurate knowledge of the menu
• Regularly used upselling and suggestive selling for higher check totals Bartender/Waiter
Gator Joes Beach Bar and Grill-Ocklawaha, FL
March 2011 to January 2016
• Accurately wait/serve tables while taking food and drink orders.
• Receive over-the-phone orders and operate the POS system.
• Make Cocktails accurately according to the changing seasonal drink menu for the whole upstairs/ downstairs Servers.
• Service bar guests efficiently while maintaining pace at the drink well
• Set up and Break down bar ( Clean mats, bottles, wash dishes, etc. )
• Stock Beer and Liquor after shift
• Maintain a cash drawer throughout the shift
Merchandiser
Coca-Cola Corporation-Ocala, FL
October 2014 to February 2015
• Stocked super markets while following brand flow, building product displays and performing stockroom maintenance.
• Operated an electric forklift for heavy product organization.
• Professionally interacted with vendors, managers and customers.
• Utilized navigation and instructional analysis to perform daily duties. Waiter/Host/Takeout Cashier
Jerk Hut Jamaican Bar and Grill-Tampa, FL
September 2013 to February 2014
• Performed produce preparation and accurately received food and drink orders.
• Accurately managed cash drawer and conducted cash/credit card transactions.
• Provided outstanding customer service while operating the POS system to check out customers. Education
A.A. degree in Computer Science
College of Central Florida - Ocala, FL
Skills
• Cash Handling
• Customer Service Skills
• Sales
• Marketing
• Communications
• Upselling
• POS
• Social media management
• Over 8 years of experience providing exceptional Customer Service in the restaurant setting.
• fast learner
• Customer service
• Tactfully remain observant and aware while tending to customers and their tables.
• Effective communicator that encourages a friendly work environment.
• Bartending
• Communication skills
• Restaurant experience
• 1 year of sales experience ( Verizon and Timeshare) Certifications and Licenses
food handler certificate
Contact this candidate