Data Entry Customer Service
Resume:
NANCY BURG
Aurora, ON L*G
1-647-***-**** - ***********@*****.***
PROFESSIONAL SUMMARY
Proven track record in enhancing receivables collection and vendor relations at Staples Canada ULC, showcasing exceptional relationship building and accounts reconciliation skills. Achieved 100% compliance in signage coordination, demonstrating unparalleled organizational abilities and effective communication. Renowned for driving efficiency and fostering teamwork across departments.
SKILLS
• Relationship Building • Data Entry
• Work Planning and Prioritization • Customer Service
• MS Office • Recordkeeping
• Meeting Coordination • Accounts reconciliation
• Teamwork and Collaboration • Effective Communication
• Organizational Skills • Phone and Email Etiquette
• Multitasking and Organization • Time management abilities
• Reliability • Excellent Communication
WORK HISTORY
08/2014 to 05/2024 Tech Service Account Receivable Coordinator Staples Canada ULC – Richmond Hill, ON
Collaborated with vendors/suppliers to resolve billing disputes, preserving relationships.
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Developed strong rapport with vendors and sales teams, fostering goodwill that facilitated more effective collections efforts.
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Minimized instances of late payments by providing consistent follow-up reminders to clients approaching due dates.
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Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
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Expedited invoice processing by accurately assigning appropriate codes for efficient tracking and reporting purposes.
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Facilitated interdepartmental communication regarding account status, ensuring prompt resolution of any issues affecting receivables collection.
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• Generate monthly vendor reconciliation reports
• Process Vendor cheque payments
02/2014 to 06/2014 Signage Coordinator
Staples ULC – Richmond Hill, ON
Research and investigate information gathered via a survey completed by an install team at Staples stores
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Survey the stores for signage deficiences including Midstock banners so stores are
"ready" for the Back to School season
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• Input update on store and signage characteristics int GFX system Communicate with store managers with regard to emails and queries on signage deficiencies
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• Received 100% compliance from all Staples Canada stores on the store survey 05/2006 to 02/2013 Senior Line Review Consultant
Canadian Tire Corporation, Ltd. – Toronto, ON
Work with the Category Business Managers and other cross-functional teams to create retail-ready, easy-to-execute Deal Letters that meet the highest quality standards. The Deal Letter is an ordering tool used by the Canadian Tire Associate Dealers for a specific group of product assortments for the following year/season.
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Identified areas of improvement, implementing targeted solutions to increase productivity.
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Conduct "Pre-Doc" meetings with the Category Managers and the Category Specialists to review the process and set expectations to generate high quality Deal Letters for the Dealers.
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Work with the Training Team to ensure the stakeholders understand the important requirements that are expect from them to produce high quality and easy to execute for the Associate Dealers
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05/1998 to 04/2006 Marketing Pricing Specialist
Canadian Tire Corporation Ltd.
Review Vendor Offerings and provide the "landed costs" of the products in order to support the Category Manager's purchasing decision
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Create and analyse pricing simulations and identify variances or fluctuations, and make recommendations to the Category Manager
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Review, verify and provide approval on retail pricing information on weekly flyers and seasonal catalogues
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Attend vendor meetings and visit vendor facilities with the Category Team as required
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Act as a liason between the AP team and the vendor to resolve invoicing descrepancies
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• Maintaine all vendor offering files for audit purposes EDUCATION
No Degree: Psychology
York University - Toronto, None
LANGUAGES
English
Professional Working
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