Customer Service Human Resources

VONONA R. LANCASTER

*************@*****.***, Phone: 405-***-**** Fax 405-***-****

SUMMARY

To be employed in a position that seeks an ambitious, career conscious person, where acquired skills and academic instruction will be utilized toward continuing growth and professional career. Convey twenty-plus years’ B2B/B2G experience while providing consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, and professionalism. I also have profound ability to work independently and as part of a team, administrative human resources, work well under pressure or too tight deadlines, and proficient verbal/written communications, board awareness of corporate and safety policies.

EXPERIENCE

Dec 2023 to present, Administrative Program Officer, OSDH Consumer Health Service, Duties I have performed include serving as the assistant to the Director of the Consumer Health Service: certified as Chief Procurement Officer and purchasing-card holder with OSDH; I assisted with creation, processing, maintaining, and renewing requisitions until I became certified and purchase orders for 1 year through the Oklahoma State Purchasing System and AT&T, using PeopleSoft Core software; co-contract monitor media contract for the agency for more than a 1 year; facilitated contract meetings; act as agency/department liaison to outside agencies; including hiring and training of OSDH employees, tracking and processing of time, and responding to personnel issues; processing of time-sensitive applications; worked with internal and external customers to complete documentation; keep up-to-date on federal and state guidelines; advanced skills in all office machines; complete OSDH and state mandated training yearly and as needed to maintain certifications; use specialized software specific to Federal/State/OSDH programs; performed website, graphic art, and photography duties; other administrative duties as assigned. Jan 2006 to present, Clerical/Tax Preparation Contractor – Self Employed 1099 Contractor for Bookkeeping/ Tax preparation consists of helping clients on a day-to-day basis with overseeing recording both expenditures and income, including organizing and recording all receipts, bills invoices and other financial transactions. Completing data entry, collecting transactions, track debits, and maintaining and monitoring financial records. Assisted with paying invoices, completing payroll, and filing tax returns. Inventory and Purchase Orders even maintained office supplies Provided administrative clerical duties using different computer applications, designed and edited web pages. Nov 2014 to Nov 2022, Supervisor/Enterprise Technical Support (Remote 75%), Specialty Oilfield Solutions (SOS), 1029 S. Y St, Fort Smith, Arkansas 72903, Supervisor: D. Dewayne Mathis 405- Assist in scheduling Supervisors' Survey Inspection for Drilling Engineers and manage the SOS database profile for existing/new B2B clients. After Supervisors perform an initial survey for Drilling Company Engineers, I edit forms to forward completed Survey to Operations Managers for finalization contract completion. Technical Support on Enterprise network for VPN compatible devices, mobile/software devices used by workers. Supervisor for 1099 contract workers and other Human Resource tasks assigned for external/internal contractors. Responsible for all equipment, inventory, and supplies, via Purchase Orders or company credit card for 1099 Contractors and personnel, payroll, compensation, and training. June 2019 to June 2021, FC Associate I, Amazon Sortation Center – OKC1, 9201 S. Portland, Oklahoma City, OK, 73159, Employment Verification, 1-888-***-****, Code: Amazon The associate may be required to receive products using radio frequency scanners and relocate products using forklifts, pallet jacks, and walkie-riders. They may also be required to pick up customer orders on all levels of a multi-level mezzanine, pack and ship customer orders, receive the product, and cause troubleshooting problems to resolution. Fulfillment associates are expected to understand aspects of production and adhere to strict safety, quality, and production standards. Oct. 2004 to Oct 2014, ATS, Customer Support Specialist, Tier II, AT&T Mobility Global Business Solutions, 14201 Wireless Way, Oklahoma City, 73134 Employment Verification: 1-800-***-**** code for AT&T “10535” B2B/B2G transactions in connection with account activations, adjustments, and collections while maintaining customers goodwill and retaining the customer's business and satisfaction; backup to voice of customer Team while Utilizing a variety of systems: Oracle, MS Access, Excel, Outlook, Word and 10 other web-based tools to research and resolve customers issues. Feb 2008 Advanced Technical Services (ATS) technical support for Enterprise Corporate Business devices, iPhone, iPads, Blackberry, Microcells (Personal Towers for poor signal locations), Wireless Aircards devices for both data and voice functions to Internal IT Specialist for the Corporations and the employees, the End-Users. adding updating services plans for new or existing Global Business Clients (Corporate/Government). EDUCATION

MS Windows, Advanced Computer & Software Programming, MS Apps – Access, Excel, Outlook, PowerPoint, & Word, Database Management/Data Entry, Multi-Tasking/Organizational, Bookkeeping/Tax Preparation, Inventory, Accela, Cloud, CRM, ERP, Oracle, Navigator, NOC, PeopleSoft, SAP, Kronos, SOP, Citrix, OMS, AS 400, Microsoft Dynamics, Banner, Application Launcher, Thentia, CHIRP High School Diploma, Department of Education, State of Oklahoma. AAS Family Services & Child Development, Rose State College, Sixty-Nine completed hours BBA Human Resource Mgmt, University of Central OK, Senior Year, 2nd Semester CERTIFICATION/LICENSE:

Oklahoma Accident & Health, Life Producer License/Oklahoma Property & Casualty Adjuster License: 300*******, NPN: 18728227 – 2016

Chief Procurement Officer I, State of Oklahoma- Office of Management and Enterprise Services HARD/SOFT SKILLS