Customer Service Healthcare

ZB

ZAKERIAH BROWN

*********@*****.*** +1-321-***-**** Orlando, FL 32810

Dynamic healthcare customer service representative with proven expertise at Senture, adept at resolving complex issues and ensuring HIPAA compliance. Skilled in CRM management and insurance verification, I excel in communication and problem-solving, consistently enhancing customer satisfaction and operational efficiency. Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. Customer service

Communication skills

Typing

Computer skills

Time management

Cash register

Phone etiquette

Payroll

HIPAA compliance

CRM management

Insurance verification

Healthcare knowledge

Problem solving

Attention to detail

Senture Remote, FL

Healthcare Customer Service

Representative

11/2024 - 03/2025

Ensured compliance with HIPAA regulations when handling confidential patient information.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Prepared and evaluated CRM reports to identify problems and areas for improvement.

Engaged with customers in an empathetic and professional manner at all times.

Navigated through computer systems to review information and respond appropriately to callers.

Collaborated with physicians, nurses, and other staff members as needed. Verified insurance eligibility for patients prior to scheduling appointments or procedures.

Walmart Remote

Payroll Specialist

07/2022 - 03/2023

Took a number of cases and calls ranging between 25-60 a day Advised associates to the correct resources

Escalated and resolved issues for associates when needed Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.

Coordinated the distribution of annual W-2 forms to employees. Issued employees' paychecks and statements of earnings and deductions electronically.

Summary

Skills

Experience

Assisted employees with payroll-related inquiries, providing clear and concise information.

McDonald's Altamonte Springs, Florida

Team Member

12/2021 - 07/2022

Developed positive customer relationships through friendly greeting and excellent service.

Issued receipts, refunds, credits or change due to customers. Offered customers carry-out service at completion of transaction. Stocked shelves with merchandise when needed.

Greeted customers promptly and responded to questions. Edgewater High School Orlando, FL, US

Diploma

05/2021

Casselberry, FL

Altamonte Springs, FL

Orlando, FL

Authorized To Work: US for any employer

Education and Training

Willing To Relocate

Personal Information

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