Customer Service, Restaurants

Jeanette Larson

*********@*****.*** 325-***-**** 97523

EDUCATION

Illinois Valley High School

September 1980 - June 1984 High School, Diploma

WORK EXPERIENCE

Bottling Line Operator Motherlode CoPacking

September 2024 - April 2025

• Operated and maintained bottling line equipment, ensuring smooth and efficient production process

• Collaborated with team members to coordinate production schedules and ensure timely completion of orders Assistant Manager Denny's

January 2024 - August 2024 • San Angelo

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations Food Service Lead Columbia Bells

October 2020 - June 2023 • Grants Pass

• Maintained cleanliness and sanitation standards in accordance with health regulations, resulting in consistently high inspection scores.

• Monitored food quality during service hours, addressing any issues immediately to maintain high standards BOH Lead BOH Lead The Mill Casino

March 2014 - October 2020 • North Bend, OR

• Supervise kitchen staff and delegate tasks

• Maintain and enforce all food safety standards

• Train new employees on food preparation methods

• Monitor inventory and order supplies as needed

Cook Ocean Crest Assisted Living

July 2011 - March 2014

• Prepare meals for residents according to dietary restrictions

• Keep kitchen area clean and sanitized

• Work closely with dietary team to ensure resident satisfaction

• Follow recipes and portion control guidelines

• Experience with cooking for large groups preferred

• Knowledge of safe food handling practices

• Ability to work efficiently in a fast-paced environment

• Strong communication skills

1st Assistant Manager HOP Restaurant

May 2008 - December 2010 • Westminster

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations General Manager Coldstone Creamery

June 2002 - December 2008 • Broomfield

• Developed and implemented strategic plans to drive business growth and increase profitability

• Achieved sales targets consistently by implementing targeted promotions and upselling techniques

• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs

• Completed, submitted, and processed invoices for payments.

• servers while functioning as facility in-house manager at restaurant.

• proprietary business programs.

• Entrusted to process confidential employee records such as salary changes, vacation/absenteeism

• Management

• Delivered excellent customer service, conducted in-house sales promotions while functioning as

• Proficient in personal computing programs such programs as Microsoft Windows, Microsoft Word,

• payroll business programs.

• Food Preparation

• operations, and profit and loss statements, including inventories, labor, petty cash, bank deposits,

• Interacted with a wide variety of personalities while scheduling employees, meetings, and special

• Consistently entrusted with large sums of money.

• reports, and performance appraisals.

• Colorado and Cherry Creek Arts Festival

• Assistant Manager Experience

• Demonstrated knowledge of and accountability for payroll and employee records, daily sales

• Served as general manager of ice cream and gelato company.

• Managed petty cash, payroll, inventory, accounts receivable, and payable.

• Proven multi-tasking abilities by scheduling and supervising staff, consisting of kitchen workers, food

• Create

• store Manager and hostess.

• breakfast, lunch, and dinners. Organized special events, which included Cinco De Mayo, Taste of

• Maintained low inventory levels and labor costs.

• Interacted with clients and utilized excellent organizational skills to arrange and coordinate daily

• Banquet Experience

• change orders, and bank deposit verifications.

• Oversaw daily sales operations of various types of restaurants and ice cream stores.

• POS

• events.

NOTABLE SKILLS

Inventory Control Microsoft Windows Numerous Excel Labor Scheduling Microsoft Word Microsoft Excel PowerPoint

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