Accounts Payable Specialist

MIA R. OWENS

Cell: 410-***-**** E-Mail: *****************@*****.***

April 11, 2025

Re: Administrative/Finance/Billing/Accounts Payable Specialist/Acct Receivable Specialist

Dear Hiring Manager,

It is with enthusiasm that I would like to express my interest in applying for the Administrative/Finance/Billing/Accounts Payable Specialist/Acct Receivable Specialist position. I am confident that you will find my credentials to be an asset to your prestigious organization and that I am well positioned to positively impact the effectiveness of the organization. As a seasoned Business Executive, bringing 10+ years of experience in operational support, client relations, and change management, I have maintained the highest standards within a diverse range of functions and skills, including implementation of performance management processes, training of personnel, and process development. As requested, I have enclosed my résumé for your consideration.

In my former role as Supervisor/Team Lead/Accounts Receivable Specialist and Accounts Payable Specialist with Ameritox, I am credited with promoting accuracy among all accounts by thoroughly reviewing all transactions, resulting in an error rate of 3% and increasing production at 120%, boosting revenue, motivating others, resulting in a promotion to Supervisor.

Please allow me to demonstrate my key skills as they relate to your job requirements.

Responsible for managing accounts for over 600+ customers (patients) in a fast-paced, time-sensitive environment.

Superior organizational skills and excellent attention to detail ensure a streamlined medical billing system and efficient collection process.

Demonstrated capability to handle complex invoicing systems, to prioritize, escalate and follow up effectively.

Proven success in resolving billing issues in a timely and accurate manner.

Well-developed customer communication and negotiation skills.

Able to work independently and to partner productively with co-workers to create a strong team environment.

Sound experience in Excel, Microsoft Word Suite, Excel, Power Point, & Access and Quick Books.

Invoice entry process from start to finish. Receive invoices, obtain proper approvals, entry into system and match PO’s. Reconcile discrepancies.

Communicate with patients and vendors on payments and discrepancies as well as with insurance carriers’ payments and discrepancies.

Posting customer and vendor payments daily

Check bank activity for fraud activity

Order office supplies weekly/monthly

Coordinate some meetings

Other office support as needed

Enjoying a reputation as a hard-working and conscientious employee. I am eager to make a positive contribution to your organization and I would welcome the opportunity to meet with you for an interview.

Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Mia R. Owens

Mia R. Owens Enc.: Résumé

MIA R. OWENS

Cell: 410-***-**** E-Mail: *****************@*****.***

BUSINESS EXECUTIVE

Systems Development Change Management Organizational Development Relationship Building

PROFESSIONAL SUMMARY

Seeking a position in Administrative and/or Finance which will require me to apply my business experience and education to assist the company in the accomplishment of its goals.

Accomplished, dynamic, and results-driven Business Executive with AA degrees in Health Care Administration and Leadership and Management; a BA degree in Business Administration minoring in Human Resources and 10+ years of success leveraging finely honed, outstanding communication, relationship building, leadership, and effective collaboration with management, coworkers, vendors, and clients. Strong desire to cultivate the necessary skills to thrive in a demanding and supportive business environment. Able to provide human resources process support and overall recommendations for improvement and highly skilled in preparing for structuring, change management, morale, and retention. Recognized for tenacity and an indefatigable work ethic.

Demonstrated Success Record in:

Providing guidance and coaching to executives, management, and supervisors on company policies, regulations, and performance management and ensuring 100% adherence to policy and procedures.

Planning, managing, and implementing performance management processes.

Proven record of success in training new employees and billing staff on coding guidelines and proper documentation techniques and functions.

Effectively communicating with the Business Office department staff and improving the Business Office efficiency advising the Manager on personnel issues, systems problems, and equipment failures, offering question and issue resolution.

Assisting employees with site-specific questions and problem resolution and appropriate handling of confidential information.

AREAS OF EXPERTISE

FMLA Policy Human Resources Process Support Employee Training & Development Benefits Administration Affirmative Action Compliance Requirements Labor Law & Regulation Compliance Project Management Change Management Design & Implementation Budget Management & Forecasting Medicare, Medicaid, Aetna, BCBS Company-Wide Policy Implementations High-Impact Presentations System Development & Implementation NextGen Spreadsheet Database Development Management ICD/CPT Terminology & Codes Medical Billing Accounts Receivable Medical Procedures & Terminology Microsoft Office ModMed TheraOffice

Proficient in: Medic 7 CBSI PCN NextGen Meditech Misys & Tiger EMR Lancelot Emdeon Puddy Xifin Navinet Availity Chartmax Microsoft Word Suite RX Excel Power Point Quick Books ADP Kronos Office Team Zoom Outlook Waystar Net RX Share Point SAP GetPaid Sales Force

SELECTED ACCOMPLISHMENTS

Administrative/Communication

Created daily spreadsheets for various weekly adjustments and refunds and for the daily progress of the productivity and operations, the process of which kept track of company revenue and the areas needing more attention, such as decisions for the hiring of temp workers and/or if employees were needed for overtime to get us back on track.

Provides secretarial support by entering, formatting, and printing information and assisted in substantiating applicants' skills by administering and scoring tests and calling applicants to schedule examinations by coordinating appointments.

Created various form letters for appeals and rejections adapted into operational practices; participated in the development and implementation of departmental policies and procedures.

Managed monthly meetings with Manager and Physicians regarding coding issues the physicians had to change to be paid at the hire rate. Communicated with staff on all updates to ensure the success of proper payments and procedures.

Gathered and recorded data to enhance and perfect collection procedures; shared information with administrator to solve existing problems with systems or data and to avoid future problems.

Effectively updated data in all accessible systems, including all electronic filing on the ER data base current an up-to-date.

Invoice entry process from start to finish. Receive invoices, obtain proper approvals, entry into system and match PO’s. Reconcile discrepancies.

Setup new vendors.

Communicate with vendors on payments and discrepancies.

Get mail, open, sort deliver and answer phones

Post customer payments daily

Check bank activity for fraud activity

Annual report filings

Order office supplies

Postage machine, copier

Coordinate meetings

Other office support as needed

Budget Management

Performed record keeping of time and vacations by way of ADP for other staff members; retrieves, reviews, and analyzes medical records and related documents for billing; drafts correspondence to appeal payment denials; attended required in-service programs and participates in continuing education activities; and assisted with special billing/coding projects.

Maintained a thorough understanding of financial references, including guidelines for reimbursement, state and federal regulations, payor-specific reimbursement policies, procedures, and resource material references.

Worked with third-party insurance and payer contracting to obtain maximum level of cash to reduce receivables.

Maintained all follow-up of accounts in collections or on a payment plan.

Followed departmental guidelines for handling authorization procedures to validate account status, delinquent accounts receivable; utilizes compassionate care program as appropriate.

Performed and created weekly refunds, adjustments, and write-offs; reviewed accounts to ensure accuracy of billing/charging utilizing knowledge of pre-certification/prior authorization procedures to validate account status.

Customer Service & Training

Trained all new employees on software, how to navigate through the system, and answered questions pertaining on completion of their jobs.

Exceeded Company Departmental and Company Goals, receiving “You Make a Difference” and “Outstanding Dedication and Teamwork” awards, by exceeding projected quotas and developing an excellent rapport with various insurance companies.

Resolved all patient questions and/or concerns, which consisted of payment complaints, proper billing, and collection issues within a 30-day time frame or sooner; managed all collection calls to patients with outstanding balances.

Identified refunds and overpayments resulting with an increase of 60% patient satisfaction and company fiscal integrity.

Leadership & Management/Organizational Development

Promoted accuracy among all accounts by thoroughly reviewing all transactions, resulting in an error rate of 3% and increasing production at 120%, boosting revenue, motivating others, and resulting in a promotion to Supervisor.

Managed accurate record keeping of employee time and vacations via ADP for other staff members.

Provides payroll information via ADP by collecting time and attendance records.

Maintains employee information by entering and updating employment and status change data on ADP.

Performed appeals process when appropriate and ensure adherence to policy and procedures.

PROFESSIONAL PROFILE

AR Specialist/Analysis, 09/24 – 04/2025

Wilscott/ Baltimore, MD (Contract position: Ashton Carter)

AR SPEC./AP SPEC, 05/2023-05/2024

Altruix Annapolis, MD

AR SPECIALIST, 06/2020 – 05/2023

The Centers for Advance Orthopedics Hanover, MD

AR SPECIALIST/AP SPECIAIST, 11/2015 – 06/2019

Baltimore Medical Systems Baltimore, MD

SUPERVISOR/TEAM LEAD/AR SPECIALIST/AP SPECIALIST, 04/2010 – 02/2015

Ameritox Columbia, MD

MEDICAL BILLING/COLLECTION SPECIALIST/AP SPECIALIST, 9/2008 – 3/2010

ASI/Nighttime Pediatrics Crofton, MD

ACADEMIC BACKGROUND

Strayer University Anne Arundel, MD

BA degree in Business Administration/Concentration in Management, Human Resources & Contract Management

Graduated 12/2018, Magna Cum Laude; GPA: 3.9 out of a possible 4.0

Relevant Courses: Human Resource Management, Organizational Behavior, Business and Society, Staffing Organizations, Principles of Finance, Principles of Economics, Management Concepts, and Business Ethics

AA degree in Leadership/Management

Graduated 06/2016, Cum Laude; GPA: 3.7 out of a possible 4.0

AA degree in Health Care Administration Fleet Business School Annapolis, MD

ACCOLADES & AWARDS

National Society of Collegiate Scholars Washington, DC (2016)

Nominated as a GetSet Ambassador (Mentor New & Incoming Students Based on Overall GPA) Strayer University

Anne Arundel, MD (2015); Certificate of Academic Excellence Strayer University Anne Arundel, MD (2014 – 2018)

Contact this candidate