Customer Service Records Clerk
Resume:
Cortney Harris
Spring Texas 77373
*************@*****.***
OBJECTIVE
Accomplished OƯice Clerk with 17 years of expertise in administrative support, oƯice management, and customer service. Progressed from Records Clerk to Records Clerk Supervisor, eventually transitioning into a Human Resources Clerk role. Skilled in managing correspondence, maintaining eƯicient filing systems, and performing accurate data entry. Known for strong organizational skills, attention to detail, and a positive work ethic. Seeking an opportunity to leverage these skills to contribute to a dynamic team. PROFESSIONAL EXPERIENCE
Records Clerk May 2007 - June 2016
Records Supervisor June 2016 - April 2024
Harris County Constable Pct. 4 Spring, TX
Maintain organized filing systems, ensure confidentiality, and manage digital and physical records for accuracy and compliance with government standards
Processing open records requests and ensure reports are accurately entered and supplemented.
Scanning documents into Laserfiche for storage and archiving
Assist District Attorney’s oƯice access to Dash cam, body-worn camera footage, and photos.
Support the property room OƯicer in organizing and filing submission forms, ensuring accurate categorization and storage.
Receive payments from customer service requests, issuing receipts, and processing deposits. HR Clerk April 2024 - Present
Harris County Constable Pct. 4 Spring, TX
Assisting with payroll, medical leave, and pay increases for employees.
Review submitted timesheets for accuracy, assisting employees with any necessary corrections, and reconciling submitted timesheets.
Entering, submitting, updating, and archiving employee medical leave forms.
Monitoring medical leave forms to stay informed about employees who are still out.
Review employees eligible for pay increases and enter the increases into the system.
Assist the Supervisor with any additional tasks. SKILLS
Proficient in Microsoft OƯice Suite (Word, Excel, and Outlook)
Extensive knowledge in One Solution RMS, a records and reporting program
Strong written and verbal communication
Excellent organizational and multitasking abilities
Proficient in Data entry and document management
Demonstrated ability to solve problems and ensure customer satisfaction through exceptional customer service skills.
Competent in using oƯice equipment, including printers, copiers, scanners, and postage meters.
Uploading dash cam and body worn camera videos from Polaris ensuring documentation for legal and administrative purposes
Assisted property personnel using FileonQ to inventory collected evidence.
Review submitted timesheets for accuracy, assisting employees with any necessary corrections, and reconciling submitted timesheets.
Entering, submitting, updating, and archiving employee medical leave forms, while monitoring them to stay informed about employees who are still out.
Review employees eligible for pay increases and enter the increases into the system.
Assist the Supervisor with any additional tasks. CERTIFICATIONS
TCOLE License Basic Property Tech Telecommunication Operator
DPS TLETS / TCIC-CCH
Records Retention
Texas Notary
CJIS Security Awareness Level 3
Interpol
Crisis Communications
OSS Academy Training
o Crisis De-Escalation, TDD / TTY and Verbal
Intervention
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