Program Manager Business Development

MAYANKA C. SOMIAH ROMANOV

*******.*.*******@*****.*** 415-***-**** www.linkedin.com/in/mayanka-somiah-romanov As a strategic Program Manager, I take a creative approach while leveraging my solid background to improve CRM efficiencies across various sectors, including technology, corporate hospitality, and fine dining. I thrive in leading cross-functional programs and strategically guiding teams toward successful project outcomes. My leadership has been instrumental in designing initiatives that enable clients to achieve their business goals. For instance, I successfully oversaw a $75 million project at Guckenheimer, where I developed and implemented new operational processes tailored to address business needs while prioritizing quality, cost-effectiveness, and scalability. Furthermore, I spearheaded long-term sustainability initiatives for Google, resulting in an impressive annual ROI of $150 million. PROFESSIONAL EXPERIENCE

Program Manager, Business Development - Guckenheimer @ Google, San Francisco, CA June 2023 - October 2024

● I managed 12 locations in San Francisco, overseeing 12 cross-matrix salaried managers, 8 service managers, 14 kitchen managers, and 345 union hourly employees within a $75 million annual sales portfolio.

● My responsibilities included budgeting for CRM, B2B operations across cafes, catering, micro-kitchens and related services, as well as managing costs for labor, repairs, and utilities. I implemented an ROI-focused framework that improved cross-department collaboration and accelerated program delivery by 20%. This involved defining project scopes and developing an executive dashboard for the C-suite to track trends and program status.

● Designed Standard Operating Procedures (SOPs) to ensure compliance with HACCP standards. In addition to financial management, I addressed human resources cases, including hiring and training, and utilized internal AI platforms at Google.

● Architected a resource management initiative that reduced costs by 15% through Tableau and spearheaded a labor optimization project for Guckenheimer, increasing efficiency by 50% through effective project planning in Asana. Program Manager Lead - Bon Appetit @ Google, Sunnyvale, CA October 2022 - June 2023

● Modernised legacy systems into a SaaS platform, boosting process efficiency by 35%, completed on schedule and within budget constraints. This demonstrates expertise in contemporary workforce planning project management practices using Asana, collaborating across Tech, Finance, Analytics, Advertising & Marketing, C-Suite, Delivery, and Operations teams.

● Spearheaded sustainability initiatives using tools such as Leanpath and Waste Management, slashing workplace wastage by 27% and securing a continuous annual ROI of $150 M, highlighting strategic project oversight whilst tracking, documenting, and reporting on project initiatives.

● Drove agile methodologies, accelerating project delivery by 15%, and implemented process automation, saving the company

$500,000 annually. My cross-functional leadership optimized operations, and with a strong understanding of fulfilment operations—order fulfilment, inventory flows, warehouse capacity, and quality control—I am well-equipped to innovate in complex ultra-fast operations.

Director of Operations - Nisei Restaurant LLC, San Francisco, CA January 2021 - February 2022

● I architected business outline, structure, mission, goals, values & vision by spearheading the execution of 7 key projects within scope, time, and budget constraints, achieving a 10% reduction in project delays through strategic risk management initiatives.

● I developed a People Development Program (PDP) that retained 80% of our talent, surpassing industry averages. This program focused on a positive work environment, growth opportunities, fair compensation, strong work-life balance, recognition of contributions, and effective leadership.

● Optimised operations for a pivotal business launch, focusing on vendor engagement, process management, stakeholder relations, system development, risk management, and financial analysis, driving business excellence and operational efficiency. Program Operations Manager - Bon Appetit @ Google, Sunnyvale, CA January 2019 - February 2020

● Spearheaded an advanced software platform, Leanpath. This augments operational efficiency by 18% through the strategic optimisation of data pipeline strategies for the global waste management project through written & verbal communication to all stakeholders, including project teams, clients & executives. 1

MAYANKA C. SOMIAH ROMANOV

*******.*.*******@*****.*** 415-***-**** www.linkedin.com/in/mayanka-somiah-romanov

● Amplified training accessibility and reach by 30%, by pioneering the introduction of virtual and self-service training modalities through Mylms, accommodating a variety of learning preferences.

● Managed a proficient team of over 50 System Administrators, ensuring impeccable governance, troubleshooting, and access management, while strictly adhering to compliance and budgetary guidelines. Projects Administrative Host - Quince Pacific Avenue, San Francisco, CA November 2017 - December 2018

● Ensured regulatory compliance, achieving a 100% pass rate for safety standards audits, by fostering cross-departmental collaboration and adherence to stringent guidelines.

● Boosted revenue by 15% by optimising customer flow operations and demonstrating innovative operational strategies that enhanced overall business efficiency.

● Led a project to integrate a new SaaS platform, improving process efficiency by 33% through strategic planning and cross-functional collaboration, demonstrating a strong technical understanding of software systems at scale. Project Management Officer - ITC Infotech, Bangalore, India May 2011 - February 2013

● Organised governance and Economy for $ 5 M+ clients (IBM & NetDesign) accounts at Danske Bank, enhancing monetary flow compliance and financial oversight.

● Led digital transformation at ITC Infotech, reducing turnaround by 35%, and demonstrating complex project management.

● Optimised resource allocation, saving $300 K in Q3, showcasing strategic project efficiency. CORE COMPETENCIES

Team Development - I led high-performing teams in matrix organizations, fostering an innovative environment. Collaborating with HR, I strategically sourced candidates, developed AORs, crafted job descriptions, and created personalized development plans. This approach, along with focused training and management, significantly increased internal promotions and reduced employee turnover. Process Efficiency - I led the rollout of a new expense management system at Guckenheimer and Bon Appétit, significantly improving operational efficiency in a fast-paced environment for a large client, Google. Data-Driven Optimization - Implemented comprehensive measurement frameworks that drive continuous campaign improvement.

Adaptable / Self-Starter - I adapted to a fast-paced environment. I demonstrated an entrepreneurial mindset to manage global projects involving problem-solving, agile processes, financial and resource management, and data analysis. Strategic Planning & Problem Solving - Experienced in developing and executing strategic plans for business growth and process improvement. Implemented Agile methodologies, along with Six Sigma, which improved project delivery times by 25%.

Risk Management Framework Development - Proficiency in Lean Six Sigma has been vital in identifying and addressing project risks, leading to successful outcomes. This helped customers resolve issues while enhancing the company’s image. By implementing risk management strategies, we mitigated potential losses by $500,000. SOFT & HARD SKILLS

Agile & Waterfall Methodologies Data Analytics Strategic Operations Expert Change Agent for Scalable Growth Vendor & Procurement Management Stakeholder Management Cross-Functional Communication Process Improvement & Change Management Financial Management Risk Management Integration Management CRM Cross-Functional Leadership QMS SaaS Contract Negotiation

EDUCATION & CERTIFICATIONS

Bachelor's in Business Management Mahaveer Jain University, Bangalore, India Class of 2011 Hospitality Management - Culinary Arts The Culinary Institute of America, Hyde Park, NY Class of 2014 Agile & Waterfall Project Management Coursera, San Francisco, CA 2023 Generative AI Google Cloud, San Francisco, CA 2024 & Lean Six Sigma Project Management Institute (PMI) 2024 2

MAYANKA C. SOMIAH ROMANOV

*******.*.*******@*****.*** 415-***-**** www.linkedin.com/in/mayanka-somiah-romanov INTERESTS & HOBBIES

Wine, Spirits, Beer & Sake: Certified Sommelier - The Guild of Sommeliers Ltd. Mentorship & Community: Actively mentoring the Rotary Youth Leadership Club for RYLA since 2005; Member of The Duke of Edinburgh Program since 2004, & Toastmasters Public Speaking Club since 2009. Sports: Competitive track athlete and swimmer. Won my first State Swimming Championship in 2006. LATEST ACHIEVEMENTS

Global Sustainability Leader - Managing the sustainability projects in San Francisco; Leanpath, Plastic Free Initiative, Bulk Food Programming, Carbon emissions Goals & Workplace Waste Management using SaaS implementation. These attained Google the title of a Global Food Sustainable Leader. Labor Optimization - Successfully managed a complex project with 5+ teams, delivering it six weeks ahead of schedule and reducing production errors by 50%. Led a team for a major infrastructure upgrade, increasing Guckenheimer’s productivity by 40%. Monitored customer sentiment, identified key gaps during and post-product launches, and made feedback-based product improvement recommendations using Kanban and Agile Methodologies. 3

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