System Analyst Business
Resume:
Business System Analyst
Evana Tanji
*****.*****@*****.***
***.******@*****.***
PROFESSIONAL SUMMARY:
● Over 10 years of experience as Business System Analyst and Business Analyst skilled in creating BRDs, FSDs, SDSs,
RTMs, UAT documents, process maps, use cases, and call flow diagrams; proficient in Waterfall and Agile
methodologies (Jira, Scrum, DevOps), Confluence, MS Excel, SharePoint, Visio, and SQL for data analysis, business
process optimization, and driving strategic initiatives across healthcare, banking, retail, and e-commerce sectors.
● Proficient in SQL Server, T-SQL, SQL CE, with deep understanding of database objects such as views, triggers,
indexes, tables, and functions, enabling effective data analysis, validation, and reporting; familiar with Actimize data
structures for compliance and fraud investigation.
● Authored and maintained precise documentation creating Business Requirements Documents (BRDs), Functional
Specifications (FSDs), System Design Specifications (SDSs), Requirements Traceability Matrices (RTMs), User
Acceptance Testing (UAT) documents, process maps, use cases, and call flow diagrams. to ensure the alignment of
deliverables with stakeholder expectations throughout SDLC.
● Accomplished in financial analytics, leveraging Microsoft Azure’s data analytics suite to interpret complex datasets,
identify market trends, and drive investment decisions based on predictive insights.
● Expertise in Waterfall and Agile methodologies, as well as SQL queries to support data-driven decision-making and
effective reporting. to manage end-to-end requirement lifecycles, aligning technology solutions with cross-industry
business objectives.
● Managed full Software Development Life Cycle (SDLC) activities from requirements gathering through deployment
with strong focus on banking solutions for loans, deposits, payments, and customer information.
● Facilitated discovery workshops and stakeholder interviews, translating requirements into wireframes, prototypes, and
interactive mockups using Figma, enhancing clarity and early validation.
● Conducted gap analysis and process re-engineering, mapping legacy workflows to new systems while identifying
redundancies and proposing scalable improvements.
● Acted as liaison between UI/UX, DevOps, CMS, testing, and backend teams, ensuring complete and coherent
communication of business goals during implementation.
● Experienced in healthcare plan configuration, aligning business processes with payer mandates and regulatory
compliance, managed transaction flows for seamless enrollment and billing integration.
● Coordinated UAT planning and coordination, partnering with business users to validate system behavior, document
issues, and confirm readiness for production deployment.
● Supported omnichannel retail ecosystems by managing POS configurations, resolving peripheral integration issues, and
optimizing inventory and order processing systems.
● Performed root cause assessments of system failures using the Track Tool, collaborated with QA teams to implement
corrective actions and update testing protocols.
● Utilized JIRA, Confluence, Tableau, Power BI, Kanban and VersionOne to manage agile workflows, build real-time
dashboards, and document product development activities.
● Designed sequence, activity, and state diagrams to model system interactions and transitions, enhancing clarity for
development teams and non-technical stakeholders alike.
● Implemented and managed Sterling OMS contracts and tables to support complex logistics and customer service
workflows across B2B and B2C eCommerce platforms.
● Delivered automation-focused functional specifications, introducing efficiencies into claims processing, customer
onboarding, and internal audit workflows.
● Documented AS-IS and TO-BE business processes using Use Cases and facilitated JAD sessions for system conversion
projects.
● Managed core banking support tasks on FIS Systematics (IMPACS, ST, AM) platforms, ensuring accurate processing
of loans, deposits, and account operations under strict compliance standards.
● Analyzed AI-based models for fraud detection and risk scoring using Azure ML, Databricks, and Power BI, ensuring
HIPAA and FedRAMP compliance across healthcare datasets.
● Conducted root cause analysis, SWOT analysis for project defects using Track Tool, collaborated with QA for
resolution, and implemented lessons learned for continuous improvement.
● Maintained continuous feedback loops with business owners, stakeholders and testing teams to ensure product
functionality aligned with strategic goals prior to release and deliver actionable insights and support decision-making.
● Expertise in healthcare data analytics, building AI driven models for fraud detection, risk mitigation, and customer
segmentation using Databricks, Azure Machine Learning and Power BI, ensuring HIPAA and FedRAMP compliance
for healthcare solutions at UnitedHealth Group.
● Skilled in developing and optimizing ETL pipelines, streaming data processes, and predictive models using Azure Data
Services, SQL and Python with a strong focus on healthcare, financial and clinical datasets.
● Led requirements gathering, solution design, backlog grooming, and sprint planning in Agile - Scrum environments,
delivering AI-enabled chatbot enhancements for healthcare platforms.
● Strong knowledge in data warehousing, master data management (MDM), and reporting automation using Tableau,
Power BI, SharePoint, and SQL Server, delivering scalable, data-driven insights across business operations.
TECHNICAL SKILLS:
Programming Languages Python, SQL, T-SQL
Development Tools JIRA, Confluence, Figma, SharePoint, Visual Studio
Big Data Technologies Azure Data Factory, Databricks
Data Science Libraries Azure ML, Scikit-learn
Scripting Python Scripting
Database Technologies SQL Server, Cosmos DB, Oracle, MySQL, Business Objects
Artificial Intelligence Machine Learning, AI Chatbots, Fraud Detection Models, Risk
Modeling, Customer Segmentation, Predictive Modeling
Business Intelligence Tools Power BI, Business Objects, Tableau, Microsoft Excel
Cloud Technologies Microsoft Azure (Azure Machine Learning, Azure Data Factory,
Azure Databricks, Azure Container Registry, Cognitive
Services), AWS
Agile Methodology Agile, Scrum, Sprint Planning, Backlog Grooming, Kanban
Data Quality and Analysis Data Analysis, ETL Pipeline Development, Streaming Data,
Reporting Automation
Business Planning and Analysis Business Operations, Requirements Gathering (BRD, FSD, SDS,
RTM, URS), Sales Forecasting, Market Trend Analysis, Financial
Analysis, Risk Assessment, Process Improvement, Change
Management, GAP Analysis, SWOT Analysis
User Experience Design UI/UX Collaboration, Wireframes, Prototypes, Figma
Computer Vision Computer Vision, Spatial Data Labeling
Maintenance and Predictive Maintenance Predictive Maintenance, Predictive Modeling for Product
Reliability, Root Cause Analysis
Database Management and Optimization ETL Optimization, Database Management, Query Design, Data
Modeling, Master Data Management (MDM)
Buying/Procurement Buying/Procurement, Purchasing, Vendor Analysis, Procurement
Process Standardization
Exploration and Self-Directed Exploration, Self-Learning, Knowledge Sharing, Continuous
Improvement Initiatives
Microsoft Office Tools Microsoft Excel (Advanced Charts, Pivot Tables), Microsoft
Visio (Process Modeling), MS Word, PowerPoint, MS Project,
Teams.
PROFESSIONAL EXPERIENCE:
Client: UnitedHealth Group, PA 2024 JUNE - Present
Role: Business System Analyst
Responsibilities:
● Analyzed complex healthcare financial data using Microsoft Azure analytics tools to assess market trends and risk
exposure for investment decision-making.
● Created and maintained comprehensive documentation including BRDs, FSDs, SRS, SDS, RTMs, and UAT scripts,
ensuring traceability, clarity, and alignment across the software development lifecycle.
● Built and optimized Qlik data models from Azure, Databricks, and SQL sources to enhance predictive modeling
accuracy.
● Developed Python-based AI solutions for fraud detection and risk mitigation, leveraging SQL for large-volume
healthcare data storage and querying.
● Led financial crime compliance projects, leveraging Actimize AML modules to support regulatory reporting,
transaction monitoring, and risk analysis across global banking platforms.
● Experienced in healthcare benefits configuration, ensuring compliance with payer and regulatory requirements, and
managing EDI transactions for enrollment, eligibility, and billing processes.
● Extensive experience in performing gap analysis, scope management, vendor evaluation, and financial crime
compliance using Actimize AML monitoring tools within the banking domain.
● Led root cause analysis and production feedback triage, managing defect tracking, sprint planning, and backlog
grooming in Agile environments.
● Supported large-scale MassHealth AI portfolio projects, ensuring AI platform enhancements aligned with strategic
objectives.
● Documented AS-IS and TO-BE business processes using Use Cases and facilitated JAD sessions for system conversion
projects.
● Implemented validation rules to maintain high data quality and consistency across systems.
● Developed and implemented customer choice models leveraging statistical and machine learning methods to predict
patient and consumer preferences.
● Conducted vulnerability assessments, static code scans, and collaborated with security teams to ensure
HIPAA/FedRAMP compliance in healthcare AI solutions.
Environment: SQL Server, Azure Machine Learning, Python, Databricks, JIRA, Agile/Scrum, Kanban, DevOps, Microsoft
SharePoint, MS Office (Word, Excel, Visio), Power BI, Tableau.
Client: US Bank, CA 2022 OCT – 2024 MAY
Role: Senior Business Analyst
● Wrote and optimized SQL queries to manipulate database records and generate daily business reports.
● Solid background in core banking systems including hands-on experience with FIS Systematics (IMPACS, ST, AM
modules) to support loan, deposit, and account management solutions, ensuring regulatory and compliance alignment.
● Developed and managed Salesforce reports and report folders tailored to different user profiles to enhance sales and
operational efficiency.
● Hands-on experience with order management, inventory control, shipping execution, and advanced pricing in
distribution and retail industries.
● Worked with FIS Systematics modules including IMPACS (loans), ST (savings & time deposits), and AM (account
management) to support core banking operations.
● Managed full Software Development Life Cycle (SDLC) activities from requirements gathering through deployment
with strong focus on banking solutions for loans, deposits, payments, and customer information.
● Collaborated with business stakeholders to gather and document functional requirements related to Systematics
modules.
● Conducted GAP analysis and improved retail domain business processes through strategic system integration.
● Led requirements gathering sessions, ensuring system solutions addressed data integrity, regulatory compliance, and
minimized unnecessary customizations.
● Supported financial crime compliance efforts through Actimize platform configuration, model configuration, rule
evaluation, and alert generation for AML monitoring.
● Participated in the creation of Salesforce workflow rules, tasks, email alerts, and field updates to automate business
processes.
● Integrated AppExchange applications with Salesforce to connect third-party tools and enhance system capabilities.
● Created project documentation templates and managed projects under Agile/Scrum methodologies.
● Developed Salesforce components such as picklists, dependent picklists, lookups, master-detail relationships,
validations, and formula fields.
● Authored Requests for Proposals (RFPs) and evaluated vendor proposals for solution procurement.
● Conducted interviews, surveys, and workshops to elicit requirements, and documented findings into BRD, FRS, URS,
and Change Requests.
● Developed workflows and approval processes in Salesforce, configuring actions like email alerts, field updates, and
task assignments.
● Led financial crime compliance projects, leveraging Actimize AML modules to support regulatory reporting,
transaction monitoring, and risk analysis across global banking platforms.
● Collaborated with QA teams to create test plans and test cases for User Acceptance Testing (UAT), ensuring systems
met performance and business requirements.
Environment: SQL (MS SQL Server), Salesforce (Sales Cloud, Service Cloud, AppExchange), Python, Tableau, Power
BI, JIRA, FIS Systematics (IMPACS, ST, AM modules), Agile/Scrum, Master Data Management (MDM), MS Office
(Word, Excel, Visio), SharePoint.
Client: Datazo Info Tech, Dhaka, Bangladesh 2019 JAN – 2022 MAY
Role: Senior Business Analyst
Responsibilities:
● Utilized MS SQL, MS SharePoint and MS Visio data warehouse for complex profitability reporting.
● Developed ETL pipelines and data models using Power BI and Business Objects, streamlining reporting operations and
enabling self-service business intelligence.
● Gathered and analyzed business requirements through user interviews and coordination with project teams.
● Spearheaded AI chatbot enhancements in Agile-Scrum settings, defining intents, workflows, and training data to
improve patient self-service interactions.
● Managed supply chain operations to optimize inventory, minimize costs, and achieve customer service targets.
● Oversaw financial operations, including contract management, accounts payable/receivable, payroll, and grants.
● Utilized JIRA for Agile project management, sprint planning, and backlog organization.
● Supported application migration to ATG eCommerce suite from a custom-built platform.
● Analyzed acquisition operations across planning, receiving, inventory management, and procurement functions.
● Assisted backend testing teams in API testing of REST web services using Soap-UI and Poster.
● Executed data conversion, cleansing, and standardization strategies for Master Data Management (MDM) initiatives.
● Skilled in POS system support in retail, including hardware integration (printers, barcode scanners, card readers), order
management, and troubleshooting across physical and digital touchpoints.
● Standardized procurement processes and ensured compliance with corporate procurement policies.
● Conducted procurement systems analysis to resolve user queries and enhance system efficiency.
● Documented AS-IS and TO-BE business processes using Use Cases and facilitated JAD sessions for system conversion
projects.
● Delivered functional specifications with a focus on enhancing customer experience, implementing automation where
applicable to increase efficiency and accuracy in business processes.
● Prepared detailed Business Requirement Documents (BRDs) to support prototyping and system development.
● Analyzed large and complex datasets to uncover actionable insights and support data-driven decisions.
● Developed data analysis methodologies, including data cleansing, aggregation, and statistical modeling.
● Created interactive dashboards and reports using Tableau and Power BI to enhance stakeholder reporting.
● Collaborated with cross-functional teams to translate business needs into actionable data analysis tasks.
● Conducted A/B testing and hypothesis-driven analyses to evaluate and optimize business strategies.
● Utilized SQL for data extraction, transformation, and querying, ensuring data integrity and accessibility.
● Python and R applied for data manipulation, statistical analysis, and automation of repetitive tasks.
● Developed and maintained data documentation, including data dictionaries and metadata standards.
● Stayed current with industry best practices in data analysis and continuously contributed to team knowledge sharing.
Environment: JIRA, Python, SQL, SAS, SPSS, Microsoft Excel, Microsoft SharePoint, Microsoft Excel Charts, Graphs,
Tableau, Power BI
Client: Vivasoft Limited, Dhaka Bangladesh 2015 NOV– 2018 DEC
Role: Business Analyst
Responsibilities:
● Automated data pipelines using JIRA, Tableau, Power BI, Confluence, and Microsoft Office (Excel, Visio, Teams,
Project, SharePoint) and ETL tools to streamline data processing.
● Utilized tools such as JIRA, Confluence, VersionOne, Tableau, Power BI, and Microsoft Office Suite for backlog
grooming, dashboards, testing support, and project tracking.
● Developed detailed process models, workflows, sequence diagrams, and state diagrams to communicate technical
requirements and system behavior to stakeholders and development teams.
● Analyzed, documented, and managed project requirements using RUP methodologies.
● Created Use Case, Activity, Object Model, Class, Sequence, and Data Model diagrams using MS Visio.
● Gathered and analyzed business and system requirements through stakeholder collaboration.
● Designed Technical Specification Documents and performed gap analysis between existing and future modules.
● Authored Business Requirements Documents (BRDs) using MS Office tools for state approval.
● Identified, reviewed, and resolved gaps and risks in procurement processes.
● Developed workflow diagrams and progressed from problem statements to production-ready designs.
● Created As-Is Business Process Models and conducted Joint Application Development (JAD) sessions.
● Worked with end users, project managers, and operations teams to define and clarify business requirements.
● Assisted Product Owner in Agile-Scrum development and mentored junior Business Analysts.
● Conducted BRD walkthroughs, obtained stakeholder signoffs, and performed quality reviews.
● Utilized tools like Jira, SharePoint, IBM Rational ClearQuest, Oracle SQL Developer, and MS Visio for project
management and documentation.
● Managed Change Control Requests and collaborated with QA teams to validate test plans and test cases.
● Extracted, cleaned, and transformed raw data from multiple sources (databases, APIs, spreadsheets) to ensure data
accuracy and completeness.
● Proficiently analyzed large and complex datasets to derive actionable insights, contributing to data-driven decision-
making processes.
● Performed exploratory data analysis (EDA) to identify trends, anomalies, and business insights using Python, R, or
Excel.
● Conducted descriptive and diagnostic analytics to support business decisions.
● Designed and optimized SQL queries to retrieve, aggregate, and analyze data from relational databases.
● Created interactive dashboards and reports using Tableau, or Excel to present key business insights.
● Developed KPI dashboards to track business performance and optimize strategies.
● Provided ad-hoc reports to stakeholders to support data-driven decision-making.
● Maintained documentation of data models, business rules, and analytics reports for future reference.
Environment: JIRA, DevOps, Python, SQL, SAS, SPSS, Microsoft Excel, Microsoft Visio, Microsoft SharePoint,
Microsoft Excel Charts, Graphs, Tableau, Power BI
EDUCATION:
Master of Science in Technology Management, 2024
Bachelor of Business Administration in Agribusiness, 2015
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