Operations Manager Supply Chain

CONNOR LACHINE

Richmond, VA *********@*****.*** 703-***-****

PROFESSIONAL PROFILE

Dynamic and results-driven Operations Manager with extensive experience in supply chain management, process improvement, and strategic planning. Proven ability to enhance operational efficiency, reduce costs, and drive revenue growth. Skilled in policy development, team leadership, and leveraging technology to unify and streamline operations. CORE COMPETENCIES

- Operational Efficiency

- Client Relationship Management

- Strategic Planning & Execution

- CRM & IT Systems Optimization

- Change Management

- Data Analysis & Reporting

- Logistics and Distribution Strategy

- KPI Development and Monitoring

PROFESSIONAL EXPERIENCE

Senior Operations Manager

Mamagreen – Richmond, VA Apr 2024 – Present

- Optimized Distribution Efficiency: Led the reorganization of a $15M annual supply chain, reducing lead times by 18% and cutting operational costs by 23% through strategic vendor negotiations and process improvements.

- Improved cashflow by restructuring customer communication & collections processes resulting in a 98% order turnaround rate.

- Implemented KPI-Driven Strategy: Developed and monitored key performance indicators (KPIs) for operations & sales, including order turnaround times, inventory accuracy, and cost-per-shipment, sales conversion rates, and sales forecasts.

- Expanded Global Operations: Played a key role in establishing a European team, designing operational reports and restructuring the organizational framework to ensure seamless integration and functionality. Successfully enabled the team to achieve full operational capacity within six months.

- Created the company’s first Operations Organizational Manual, improving cross-training efficiency. Operations Manager

Mamagreen – Richmond, VA Feb 2023 – Apr 2024

- Managed High-Value Inventory: Oversaw a $5M inventory portfolio, introducing predictive analytics for demand forecasting to minimize stockouts and reduce overstocking by 30%.

- Increased Distribution Throughput: Overhauled warehouse workflows and optimized the Warehouse Management System (WMS), 70% reduction in warehousing & distribution errors.

- Established APIs to synchronize sales and inventory data for improved tracking.

- Recruited and trained sales and warehouse management teams to support business operations & growth. Account Manager

Ferguson Enterprises – Richmond, VA Oct 2021 – Feb 2023

- Piloted a Salesforce Sales Cloud project, capturing user requirements and conducting testing for a $53M annual sales product.

- Managed 12 key accounts generating $3M+ in sales, providing tailored support and insights.

- Trained 25 account managers and 4 sales managers on Salesforce tools, improving service delivery and customer satisfaction.

Inside Sales Representative

Ferguson Enterprises – Richmond, VA Aug 2020 – Oct 2021

- Built strong client relationships by understanding needs and aligning product offerings, resulting in a loyal customer base.

- Selected as an account lead for high-value customers, driving residential trade and showroom sales. EDUCATION

B.A. in Economics

Hampden-Sydney College 2017

KEY ACCOMPLISHMENTS

- Developed and implemented Salesforce-based strategies, enhancing gross margins and reducing transaction times.

- Negotiated carrier agreements, achieving 30% cost savings in shipping logistics.

- Designed training programs, fostering team growth and operational efficiency.

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