Retail Management
Resume:
Courtney Dolin
Henderson, KY *****
*************@******.***
Professional Summary
Servant leader with acquired management skills to motivate and develop a team who performs well and takes ownership in the success of the business. I have the drive and determination to use obstacles placed before me to grow professionally.
I have an insatiable desire to continue to lead and grow within the BRG family, upholding our standards and continuing to drive store performance and develop talent within the company. Authorized to work in the US for any employer
Work Experience
Consultant Assistant
D.W. Murry Consulting-Henderson, KY
Present
As an assistant consultant I typically work on various projects under the guidance of a senior consultant or a project manager, performing tasks such as conducting research and analysis on the client's industry, market, competitors, and issues; preparing and presenting reports, slides, charts, and other deliverables; communicating and collaborating with the client and the project team; assisting in developing and implementing recommendations and action plans; providing administrative and logistical support to the project; and participating in training and learning activities to enhance skills and knowledge. Additionally, I must ensure that the deliverables are of high quality, are completed on time, and meet the client's expectations.
Store Manager
Cato Fasions-Evansville, IN
October 2022 to Present
I ensure that business operations are being followed, while maintaining company policy and standards. I ensure every customer service experience is above and beyond company standard. I have consistently increased sales by 25%.
Lead Supervisor
Burkes Outlet-Henderson, KY
December 2021 to Present
Business planning and operations, Merchandising, Talent management, Team building, leading and coaching, payroll management and scheduling, freight processing, customer focus Area Manager
Palm Beach Tan-Newburgh, IN
September 2017 to October 2021
Providing exceptional customer service to clients. Educating clients on the safest tanning practices and the importance of proper skin care. Keeping my staff knowledgeable and motivated to encourage clients, so they can obtain best results. Properly managing everyday business and clerical duties. Scheduling tanning consultant shifts and training shifts. Keeping the store properly stocked with the best skin care and tanning essentials, as well as all office, cleaning, and maintenance supplies. Ensure the cleanliness and maintenance of all equipment.
General Manager
Heady's Pizza-Henderson, KY
August 2018 to May 2019
As GM I was responsible for the entire establishment. Daily Sales, Payroll, scheduling, inventory, quality control, food costs, properly training staff, customer service. I was also responsible for dispatching and tracking drivers and orders. Maintains a clean and efficient work environment. Assistant Salon Manager
Glo Tanning & Wellness-Henderson, KY
September 2016 to February 2019
Customer Service, Educating customers on proper tanning procedures, product and service sales, inventory, scheduling, meeting and exceeding set sales goals, oversee the everyday activities associated with this business.
Assistant Manager
Papa Murphy's-Henderson, KY
October 2012 to June 2013
As assistant manager I'm responsible for ensuring that each customer has a quick and friendly experience. I have to ensure that my staff is knowledgeable about any specials or changes. My duties include counting cash drawers, depositing money, inserting inventory figures into the computer, preparing and preparation of the product, ensuring my staff knows and understands their duties. Tanning Consultant and Team Leader
Sun Tan City-Henderson, KY
July 2011 to August 2012
As a tanning consultant I am responsible for ensuring each client I assist has the best, most satisfying and safe tanning experience possible. I meet or exceed sales goals and as team leader I set an example for my team members to follow. My duties include everything from stocking and helping with inventory to training new employees and most importantly interacting and building relationships with the clients. Assistant Manager
Alcan Lunchbox-Henderson, KY
April 2009 to October 2010
In this position I was responsible for a variety of tasks ranging from inventory audits and control to scheduling for both employees and catering to taking orders and doing deliveries. Again in this job I was responsible for the satisfaction of all customers I assisted. Assistant Stock Room Manager
Hollister-Evansville, IN
August 2004 to December 2006
At Hollister I helped oversee the stockroom operations. I received and checked stock, installed theft prevention devices, built and designed displays, assigned tasks to stock employees, oversaw employee progress, and was involved in loss prevention.
Education
Bachelor's in Psychology
Murray State University Henderson - Henderson, KY
January 2013 to May 2015
Henderson Community College - Henderson, KY
January 2009 to December 2012
Jonh Casablanca's Modeling and Career Center - Nashville, TN January 2004 to December 2007
Associate's degree
Henderson County High School - Henderson, KY
January 2001 to December 2004
Skills
• Supervising experience
• Leadership
• Microsoft Office
• Freight
• Fashion retail
• Schedule management
• Customer support
• Continuous improvement
• Leadership
• Organizational skills
• Customer service
• Computer literacy
• Sales
• Stocking
• Retail sales
• Management
• Kitchen management
• Retail Management
• Bartending
• Desktop administration
• Bartending
• Cash handling
• Cost control
• Maintenance
• Serving
• Talent acquisition
• Administrative experience
• Adobe Illustrator
• Commercial cleaning
• Schedule management
• Cashiering
• Organizational skills
• Computer skills
• Merchandising
• Customer service
• Assistant manager experience
• Basic math
• Clerical experience
• Payroll
• Marketing
• Telecommunication
• Talent acquisition
• Quality control
• Cash handling
• Adobe Illustrator
• Cash register
• Telecommunication
• Quality control
• Loss prevention
• Payroll
• Recruiting
• Cleaning
• Fashion retail
• Marketing
• Sales
• Clerical experience
• Serving
• Communication skills
• Fraud
• Merchandising
• Continuous improvement
• Sales management
• Supervising experience
• Banking
• Account management
Certifications and Licenses
Driver's License
Contact this candidate