Operations Coordinator Customer Service

Nydia Chavez

Chicago, Illinois *********@*****.*** 312-***-****

WORKEXPERIENCE

Harbor Freight Tools Joliet, Illinois

Operations Coordinator - Slotting April 2022 - Present

●Collaborate cross-functionally to provide deep and technical knowledge, resolve discrepancies, and provide reslots as needed to build towards the building’s operational efficiency

●Plan, execute, and reconcile Slotting department workloads to ensure internal and external needs are being met, completed, and exceeded in a timely fashion

●Develop and rework department SOPs to provide a baseline understanding of department functions, roles, and goals to team. Additionally ensure building slotting logic is consistent across all shifts/personnel

●Problem solve on a SKU level to ensure building consistently maintains a Fill Rate of >99.9% and subsequently provide high-level reports to management for building KPIs

YRC Freight Chicago, Illinois

Dock worker May 2021 – April 2022

●Unload/load LTL containers.

●Move items to staging area using forklift or pallet jack.

●Ensure items are packaged safely before shipping and handle hazardous material safely and by the book.

●Input shipping information into computer system as well as logging any shortages or damages.

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Walmart Bedford Park, Illinois

Department Manager Customer service Sept 2013 - June 2021

●Maintained a lean inventory while adhering to strict SOPs. Reduced loss of COGS (>1% loss consistently) by using a keen eye and close attention to detail, fostering clear written and verbal communications among the team

●Provide customers with clear, concise, and easy-to-digest information about company offerings

●Compiled and distributed day-to-day financials and statistical information while tracking ongoing and upcoming trends, customer habits, etc.

●Provided a first-class customer experience by communicating clear, articulate, comprehensive answers to customer questions and concerns by navigating complex content through various media

●Maintained a high customer satisfaction rate (90+% average over 3 months) by fostering healthy and positive customer communications through phone calls and in person, focusing on problem-solving

EDUCATION

Morton College Cicero, Illinois

Associates of science Degree 2017-2020 GPA: 3.3

SKILLS

Intermediate Microsoft Office/Google Workspace skills, interpersonal skills, public speaking, clear communication of complex topics, strong attention to detail, adaptability, ability to work in fast-paced environments under time constraints, team and project management, curious and strong desire to investigate solutions, project management software (Asana, monday.com, Trello), ERP/WMS software (DEAR/Cin7 Core, Netsuite, Manhattan), EDI, Shopify, QuickBooks

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