Customer Service Data Entry
Resume:
Robin Tinsley
Kansas City, KS *****
**************@*****.***
Professional Summary
Organization and leadership skills
Good communication skills
Strong customer service skills
Knowledgeable in MS Office
Work Experience
Customer Engagement Specialist
Full Potential Solutions-Kansas City, MO
May 2021 to April 2023
Provide 1st call resolutions
by listening and handling customers needs, Setting expectations and providing clear and precise answers. Team Lead
MAXIMUS FEDERAL SERVICE-Kansas City, MO
March 2020 to November 2020
Assist CSR's with achieving there day- to- day performance metrics. Provided ongoing training and best practices for the US Census.
Assisted supervisor with administrative duties. Such as updating spreadsheets and internal data systems. Underwriting Assistant
Med James Inc-Overland Park, KS
August 2018 to March 2020
Underwriting Services
Assist underwriters in processing potential client applications Set up and process new agents and client information. Scan and index documents in the system to insure they are sent to the correct person. Agent Contact Center Rep
Americo Life and Annuity-Kansas City, MO
August 2014 to February 2018
Provides accurate and complete information to insurance producers throughout the contracting and new business application process.
Assist producers with commissions.
Submit and process new business applications.
Customer Service Representative
Harte-Hanks-Shawnee, KS
March 2010 to February 2014
I assisted dental offices with product orders and product information.
Ran reports and update spreadsheets.
Inputting data in the system to follow up with the offices. Scheduled appointments for Sales and Marketing personnel to visit the office.
Team Coach
Asurion-Kansas City, MO
February 2006 to March 2010
Coaching and mentoring customer service reps on daily goals. Creating and implementing team incentives.
Processing and presenting reports.
Assisting in new hire training locally and traveling out of state. Education
Diploma
Washington High School - Kansas City, KS
August 1986 to May 1990
Skills
• Computer literacy
• Communication skills
• Microsoft Word
• Communication skills (10+ years)
• Medical records
• Microsoft Excel
• Interviewing
• Computer skills
• Medical Scheduling
• Mentoring (5 years)
• Microsoft Outlook (5 years)
• Typing (10+ years)
• Typing (10+ years)
• Medical Insurance (2 years)
• Guest services
• Leadership (10+ years)
• Office experience
• Phone etiquette
• 10 Key Data Entry (3 years)
• Data Entry (4 years)
• Microsoft Office (5 years)
• Insurance Verification (1 year)
• Call center (10+ years)
• Customer service (10+ years)
• Time management
Additional Information
10-Key
Data Entry
High volume call center
Filing
Typing
Scan documents
Microsoft office
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