Customer Service Sales Leader
Resume:
Noemi Hernandez
Fort Worth, TX *****
*********@*****.***
Professional Summary
Versatile sales leader with over 7 years of experience driving revenue growth and leading high- performing teams. Demonstrated success in consistently exceeding sales targets, with strong expertise in inventory management, payroll administration, and customer service. Adept in team recruitment, marketing strategy, and effective communication. Bilingual in English and Spanish, with a current Texas Certified Food Manager certification.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Brand Ambassador
Campus Box Media-Fort Worth, TX
August 2024 to Present
Developed tailored proposals that clearly articulated value and directly addressed each client’s specific goals and challenges
• Successfully managed a diverse portfolio of client accounts, consistently achieving or surpassing monthly performance benchmarks
• Built lasting client relationships through active listening, thoughtful communication, and a solutions- first mindset
• Provided seamless post-sale support, ensuring client satisfaction and proactively resolving any issues that arose
• Actively engaged in continuous learning to deepen product knowledge and stay current on industry best practices
• Identified key pain points through conversation and analysis, delivering thoughtful, customized solutions
• Maintained timely and professional communication with prospective clients across phone and email channels
Director of Operations/General Manager
Scooter's Coffee-Lake Worth, TX
November 2022 to August 2024
• Provided hands-on training and mentorship to baristas across all experience levels, fostering a collaborative and high-performing team culture
• Directed daily operations including sales tracking, payroll management, and schedule creation tailored to team availability and business needs
• Consistently surpassed sales goals by promoting thoughtful upselling techniques and delivering outstanding customer service
• Prioritized a healthy, supportive work environment by leading with empathy and encouraging open communication
• Oversaw inventory and labor management to ensure efficient cost control and smooth day-to-day operations
• Managed all financial procedures, including daily deposits and change orders, with precision and reliability
Front of House Director
Toasted Coffee+Kitchen-Fort Worth, TX
June 2022 to September 2022
• Promoted a positive and collaborative work environment by strengthening communication between front of house, back of house, and guests
• Developed and launched a structured staff training program, introducing up to four targeted trainings weekly to enhance service and efficiency
• Led the planning and execution of on-site events and catering operations, ensuring seamless service and client satisfaction
• Motivated and guided the team to surpass performance goals, contributing to the highest single-day sales in the location’s history
Barista Operations Manager
Starbucks-Arlington, TX
2016 to 2022
Barista & Shift Supervisor Responsibilities:
• Mastered an extensive menu, consistently driving strong sales while leading a team of baristas, all while ensuring the highest quality coffee was served
• Streamlined operations by fostering a clean, organized workspace that optimized workflow and enhanced team efficiency
• Built strong relationships with both new and returning customers, effectively promoting the company’s values and creating a welcoming atmosphere
• Played a key role in training new hires, covering menu knowledge, POS systems, company standards, and exceptional customer service
Managerial Responsibilities:
• Led cross-functional teams, driving improvements in business efficiency through effective coaching and streamlined processes
• Managed daily cash flow operations, ensuring accuracy and adherence to company protocols
• Leveraged sales and inventory data to forecast needs and reduce waste, optimizing stock levels
• Contributed to improving the store’s health inspection rating by enhancing cleanliness and food safety standards
• Mentored both new and seasoned team members on advanced product knowledge, customer relationship strategies, and solution-based selling techniques Education
High school diploma
Cedar Hill High School
Skills
• Customer Relationship Management
• Food Safety
• Marketing
• Recruiting
• Coffee experience (6 years)
• Upselling
• Sales Management
• Communication skills
• Time management
• Inventory Control
• Payroll
• Organizational skills
Languages
• Spanish - Fluent
• English - Fluent
Certifications and Licenses
ServSafe
Food Handler Certification
Bartender License
Texas Certified Food Manager Exam
September 2022 to September 2027
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