Human Resource Talent Acquisition

Mary M Street

Lake stevens WA *****

910-***-**** ● *********@******.*** . www.linkedin.com/in/mary-street05

OBJECTIVE

Dynamic, results-oriented professional with experience in human resource management, operational oversight, and leadership, seeking to contribute expertise to an Employee Service Center role. Known for adaptability, strong communication skills, and a commitment to driving operational efficiency, I aim to leverage my diverse background in team collaboration, improving processes, and delivering exceptional service to help enhance the effectiveness of the REI organization.

EDUCATION

University of Maryland, University College, Adelphi, MD 12/2019

Bachelor of Science in Human Resource Management

Minor: Psychology

CERTIFICATION

Veterans At Work - Issued by SHRM Foundation: 1/2023

PHR (Professional in HR): Exam pending 6/2025

WORK HISTORY

Talent Acquisition Consultant

Schneider Electric via JobsRUS and HireGenics 08/2022 -12/2024

• Led recruitment efforts to build and maintain a strong talent pipeline across various operational functions, focusing on strategic hires in a fast-paced environment.

• Collaborated with senior leadership, hiring managers, and department heads to identify staffing needs and streamline recruitment processes, improving hiring efficiency by 20%.

• Partnered with cross-functional teams to ensure recruitment efforts aligned with company culture, values, and business objectives.

• Managed candidate relations and negotiations, ensuring alignment between candidate expectations and organizational goals.

• Contributed to the development of recruitment strategies that improved service delivery and reduced time-to-fill by leveraging market data and trends.

Chair-of-Volunteers

Client Services Assistant

Navy-Marine Corps Relief Society- MCRD, San Diego, CA. 08/2018 -11/2021

• Managed volunteer operations, coordinating over 50 volunteers to support the operational and client services needs of military personnel and their families.

• Led the organization’s service delivery team to assess and address client needs, providing financial assistance and connecting them to vital resources.

• Administered databases and records, ensuring accuracy and compliance with military support regulations.

• Facilitated communications between clients and various internal teams, fostering collaboration and improving the service experience.

Front Desk Associate 1/2012 – 4/2012

Olde Towne Family Chiropractic, Portsmouth, VA

• Managed daily client operations, ensuring accurate and timely processing of records, insurance information, and payments.

• Streamlined administrative processes, improving operational efficiency and contributing to a 15% increase in overall customer satisfaction.

• Collaborated with IT teams to improve software functionality, leading to better client data management and service delivery.

Branch Sales and Service Associate

Call Center Representative 12/2004 – 07/2007

Chevy Chase Bank, Silver Spring, MD

• Supported a team of 10 in daily banking operations, ensuring accurate cash handling, deposit preparation, and account reconciliation.

• Improved customer service response times by implementing new strategies for handling customer inquiries, leading to a 50% improvement in client satisfaction.

• Assessed customer financial needs and provided targeted solutions, resulting in the expansion of banking products and services.

OTHER EXPERIENCE

Spherix Inc. (MD. Dept. of Human Services-Call Center), Beltsville, MD 08/2004 – 09/2005

Information Specialist

• Managed and maintained client records for over 200 benefit applications across the state of Maryland.

• Led a team of 10 to streamline data entry processes, improving accuracy and reducing processing time for benefit applications by 30%.

• Provided operational support for department initiatives, ensuring smooth workflow and compliance with state regulations.

SKILLS

• Microsoft Office Suite

• Verbal and Written Communication

• Data & Records Management and Organization

• Recruitment and Talent Acquisition

• Offer Management

• Social Media Marketing and Employer Branding

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