Operations Manager Business Development

HELEN LIPSCOMB

**** *** *** 831-***-**** ****************@*****.***

Operations Manager focused on successful, people first team building, fiscal efficiency, and operational

improvements while maintaining safety and quality care.

Expertise in business development, acquisitions and streamlining processes within a fortune 500, non-profit, and local government organizations.

A dependable collaborator committed to building high-performing teams in a union environment.

SKILLS

Project management

Fiscal efficiency

Compliance oriented

Team and patient education focus

Leading by example

Coding and documentation

Effective communication

Multiple EHR systems

Patient centric care

Clinic acquisitions

EXPERIENCE

OUTPATIENT SERVICES MANAGER, NATIVIDAD MEDICAL CENTER

JULY 2022-PRESENT

I was hired during the project phase for the current clinic I manage. I have since become a key member of the acquisition team as we continue to expand.

Hiring of staff and providers

Policy development of clinical care with the Quality and RISK department and implementation of processes.

Provider credentialing with payors

Development and execution of staff training, professional development, and disciplinary actions.

Apply for/retain required permits, licenses, and certifications (Waste generator, Pharmacy, CLIA)

Foster relationships with hospital administration, legal counsel, respective department leads.

Member of the Monterey County integration team

Continual monitoring of clinic to ensure overall compliance and optimal quality program metrics performance.

HOME PROGRAM MANAGER, SATELLITE HEALTHCARE

December 2021-July 2022

All duties as listed below, for two home dialysis modality specific clinics. Was key in opening the second location and passing CDPH survey.

HEALTHCARE ADMINISTRATOR, DAVITA

February 2019- December 2021

I managed multiple, multi-modality clinics.

Ran the covid unit during the pandemic.

High performance in Quality index, teammate engagement, CHAPS and labor/budget metrics

Successful CDPH audits

Regional lead for patient education program and teammate modality training

Fostered a strong working relationship with company leadership and medical directors.

PATIENT CARE TECHNICIAN AND KIDNEY SMART EDUCATOR, DAVITA

December 2000- 2019

I delivered direct patient care and education.

Patient vitals

Cannulation of vascular access

Machine set-up and disinfection

Monitor treatments and perform emergency intervention as needed.

Several lead or champion roles

Regional education lead

EDUCATION

ASSOCIATE DEGREE: SOCIAL AND BEHAVIORAL SCIENCES 2021

GPA: 3.78

CURRENTLY WORKING ON BACHELORS

BLS certified.

REFERANCES AVAILBLE UPON REQUEST

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