Customer Service Representative

Charlotte Barbour

Louisville, KY *****

********************@*****.***

+1-502-***-****

Professional Summary

Detail-oriented customer service representative with 8 years of experience in call center environments, specializing in inbound customer support and claims processing. Proven ability to assist and educate clients on Medicare and Medicaid benefits, enhancing customer satisfaction. Skilled in technical support, data entry, and medical administrative tasks, with a strong foundation in pharmacy operations and managed care.

Authorized to work in the US for any employer

Work Experience

Accounts Receivable Clerk

LHC Group-Louisville, KY

February 2025 to April 2025

• Generated monthly aging reports and analyzed delinquent accounts for collection efforts Customer Service Representative

Pharmacord-Louisville, KY

January 2021 to May 2022

Customer service,

Inbound Customer Service Representative

Humana-Louisville, KY

August 2014 to January 2015

Answer incoming calls regarding Medicare and Medicaid eligibility. Assist with processing claims. Customer Service Representative/Pharmacy Technician CVS Caremark/SilverScript PDP-Nashville, TN

August 2007 to September 2014

Inbound call center, assist and educate members with benefits, pharmacy, processing claims. Preauthorizations, pharmacy clerk.

Education

Associate in Medical assistant

High tech institute-Nashville, TN

August 2003 to May 2005

Associate in Medical assistant

Nashville, TN

August 2003 to May 2005

Master's degree in Medical Assisting/Pharmacy technician Trade school

Skills

• EHR systems

• Inside Sales

• Medical administrative support

• Negotiation

• Guest relations

• Appointment scheduling

• Medical scheduling

• Managed care

• EMR Systems

• Technical Support

• ICD-10

• Clerical experience

• Guest services

• Documentation review

• Employment & labor law

• Public relations

• Hospitality

• Basic math

• Salesforce

• Vital signs

• Desktop Support

• Computer skills

• Front desk

• Google Docs

• Microsoft Powerpoint

• Cash register

• Microsoft Outlook Calendar

• Microsoft Outlook (7 years)

• Analysis skills

• Spanish

• Geriatrics

• Pharmacy Technician Experience (7 years)

• Computer Networking

• Communication skills

• Organizational skills

• X-Ray

• Data entry

• Google Suite

• Customer service

• Grammar Experience

• Microsoft Excel

• Cash handling

• Cold Calling

• Help Desk

• Typing

• Outbound Sales

• Business Development

• Phlebotomy

• Computer hardware

• Order Entry

• Microsoft Word (7 years)

• Medical office experience

• Outpatient

• Hotel experience

• Medical terminology

• English

• Microsoft Office

• Microsoft Windows

Awards

J D powers excellent customer service

January 2008

Awarded this certificate due to providing excellent customer service Certifications and Licenses

Pharmacy Technician

September 2012 to Present

Driver's License

Pharmacy Technician Certification

PTCB Certification

Pharmacy Intern License

Registered Pharmacy Technician

Additional Information

I possess excellent customer service,skills .Excellent computer skill and Fast to Learn

Contact this candidate