Operations Supervisor E-Commerce

Armando Hernandez

Rialto, CA *****

*************@*****.*** 909-***-****

Professional Summary

Results-oriented Operations Supervisor with 7+ years of experience in e-commerce and third-party logistics (3PL). Skilled in managing high-volume fulfillment operations, leading cross-functional teams, and optimizing inbound/outbound workflows. Proficient in WMS, KPI tracking, inventory control, and process improvement. Adept at building strong teams, ensuring compliance, and delivering consistent results in fast-paced environments.

Professional Experience

RJ Schinner Logistics — Operations Supervisor

June 2023 – Present

- Lead daily warehouse operations for e-commerce and B2B distribution.

- Supervise cycle counts, damages/returns, UPS/FedEx inbound, and customer pick-ups.

- Use WMS and Easy Metrics for KPI analysis and performance management.

- Oversee LTL routing, manifest building, and inbound shipment accuracy.

- Train and coach associates on safety, procedures, and system usage.

- Collaborate with senior leadership to drive operational goals and safety standards.

Crane Worldwide Logistics — Operations Supervisor

Nov 2021 – June 2023

- Managed multiple client accounts in a 3PL environment, aligning labor and resources to meet KPIs.

- Conducted bi-weekly client meetings to address performance, forecasting, and planning.

- Drove continuous improvement in receiving, picking, and shipping functions.

- Maintained a tour-ready facility and ensured OSHA compliance.

- Fostered a culture of accountability and teamwork among associates.

Goodwill Supply Chain — Operations Supervisor

Dec 2017 – Nov 2021

- Led warehouse operations with a focus on safety, productivity, and accuracy.

- Oversaw shipping, receiving, order pulling, invoicing, and stocking.

- Coordinated staff scheduling, training, and system use.

- Promoted clear communication, role modeling, and performance coaching.

Core Competencies

- Warehouse & Inventory Management

- E-commerce Fulfillment

- Third-Party Logistics (3PL)

- WMS & KPI Reporting

- LTL & Small Parcel Shipping

- Staff Development & Training

- OSHA & Safety Compliance

- Customer & Client Relations

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