Executive Director
Resume:
Pauline Smith
*****************@*****.***
SUMMARY OF SKILLS
● 25 years in Senior Living industry as Executive and Regional Operations Director
● Nonprofit Executive Director
● Grant Writer and Fundraiser
● Qualified Assessor
● Budget/P&L Management
● Passionate Team / Culture Builder /Purpose and Mission Driver
● Marketing and Sales Professional
● Flexibility/Adaptability
● Human Resources
● Strong Work Ethic and Drive to Excellence
● Solution Focused
● Strong Understanding of State Regulations
PROFESSIONAL EXPERIENCE
Achievements
● Turnaround Specialist with experience of bringing buildings back into compliance and staying there!
● Increase occupancy from mid 60% to first time at 100% and kept it above 95% for more than 3 years in one building and increased occupancy by more than 20% in all buildings
● Raised employee retention rate to 97% from the 50% level in less than 2 years
● Highest year over year growth in region of 150 buildings, 11.75%
● High level of respect/advocacy for seniors and families
● Grant writing with largest grant of $250,000 for one nonprofit and raised overall revenue by half a million+ in 14 months for another nonprofit while retaining historical support
● Creation/Implementation of various programs, policy/procedure manual creation, training program creation implementation and staff appreciation program creation/implementation
● Reduction of overtime and expenses by 10% or more and maintained below budget
● Relationship building of referral sources/community after significant issues with previous leadership
● Increased engagement by 25% through ongoing attention to details, opportunities to present to local businesses on how to partner and work together
● Improved utilization of local community resources by training team members to use 911 as appropriate and not to call for every incident in the community. 93% decrease in 911 calls and award from local Fire Department for most improvement.
● Represented community on various hospital recidivism deduction meetings
● Facilitation of various support groups and presentations on aging, dementia, self-care and grief/dying
● More to share!
WORK EXPERIENCE
Executive Director Park View Villas Port Angeles, WA Executive Director Laurel Cove Community Seattle, WA Executive Director Cogir of Northgate Seattle, WA
Executive Director Sagebrook Bellevue Bellevue, WA Chief Executive Director Skagit Adult Day Burlington, WA Executive Director Sunrise Bothell Bothell, WA
Executive Director
Executive Director
Clinical Director (temp)
Regional Director Of Long
Term Care and Mental Health
Case Management
Shelter Manager
Brookdale Alderwood
Normandy Park AL
FASC
Sunrise Comm. Living
Cocoon House
Lynnwood, WA
Normandy Park,WA
Seattle, WA
Everett, WA
Everett, WA
CERTIFICATES/EDUCATION
Relevant: Nonprofit CEO/ED, Assisted Living Administrator (grandfathered prior to license required), Adult Family Home Administrator (grandfathered prior to license required) Qualified Assessor, Graduate of Ron Bailie’s School of Broadcast, Edmonds Community College studies in Mental Health and Social Services, CPR/First Aid, Food Handlers, Mental Health/Dementia/DD Services Specialty Trainer, Orientation and Safety Trainer, Best Friends Approach Master Training, Powerful Tools for Caregivers Facilitator
References Available On Request
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