Support Assistant Quality Assurance
Resume:
RESUME
Matilda Wells
Montgomery, AL 36117
Telephone Numbers: Cell / 334-***-****
EXPERIENCE
February 16, 2017 to August 15, 2022
State of Alabama Department of Labor
649 Monroe Street
Montgomery, Alabama 36130
Duties include: I answer the office incoming telephone calls giving non-technical information to clients. I open and sort incoming postal and hand-delivered mail. I gather incoming facsimiles from the fax machine. I distribute both mail and faxes to appropriate staff. I enter data into the computer from a variety of information sources pertaining to claimants' and employers' unemployment benefit information for the entire State of Alabama businesses. I compose, type and proofread letters, forms, and other memorandums. I research and process letters returned from the postal service. I assist the Examiners. I maintain a record system of incoming correspondence. I maintain and compute employees' annual, sick and compensatory time. I perform other administrative duties as assigned.
January 16, 2015 to February 16, 2017
State of Alabama Department of Corrections
301 South Ripley Street
Montgomery, Alabama 36130
Telephone: 334-***-****
Position: Administration Support Assistant Il
Duties included: I worked for Department of Corrections Central Records File Room. I proofread routine and important inmate documents sent from State of Alabama Department of Corrections Prisons. I proofread documents for Quality Assurance and Control. I purged inmate files, prepared and filed recidivist files, filed inmate active and inactive files in each file room. I researched the computer vault program for inmate documents and made sure the documents were scanned into the computer system. I assured while doing these duties that each imaged document had been stamped proofread by Other pertinent employees; these documents should have employees' stamps, signatures and dated. I answered the Central Records File Room Office telephone for transferring calls to the proper personnel. I answered the switchboard as fill-in personnel for the Department of Corrections Switchboard Operators as needed. I had the tasks of other duties assigned such as making copies, scanning, typing, pulling mass active files and mass filing of files. I had to be able to determine the status of an inmate whether the inmates were active or inactive by way of the computer programming; I had to also read other details relating to the inmate by researching the computer. I completed other duties as needed and assigned by management. I was able to give ideas to management which was implemented, and currently being used; these have been complimented to me as "great ideas" by my immediate supervisor. Matilda H. Wells Resume 2
May 21, 2014 to January 15, 2015
State of Alabama Department of Finance
425 North Union Street
Montgomery, AL 36130
Telephone: 334-***-****
Position: Administration Support Assistant I
Duties included: I worked for the State of Alabama Central Mail Room. I received jobs and material from the State of Alabama Agency Customers. I stored and safeguarded received material properly. I sorted mail and applied postage as necessary for State of Alabama Agencies. I used postage meters and applied postage to outgoing Agency mail. I operated the computer as necessary to insert client letters in proper envelopes by way of mail inserter machines for various State Agencies. I made sure that mail got to the Sorter Section by daily deadlines so that permit mail could be sorted by zip code and taken to the Post Office. I filled in for other employees as necessary to sort, scan, and deliver mail to the clients who came into the office and picked up mail. I called clients and emailed clients pertaining to picking up mail addressed to their agencies. I dealt with confidential documents such as taxpayer information letters received from State of Alabama Revenue and confidential Department of Human Resources information such as child support collections. Central Mail Operations deal with many State of Alabama Agency Clients who trusted us with their mail which also required that coworkers and I passed a background check. I drove the State of Alabama van for delivery and pick up of mail. I loaded and unloaded containers of mail from the loading dock. In performing all duties, the mail could reach clients by Agency deadline dates.
January 20, 2014 to March 20, 2014
Spherion Personnel
4001 Carmichael Road
Montgomery, AL 36117
Telephone: 334-***-****
Position: Customer Account Representative
Duties included: This was a temporary job assignment with Hewlett Packard in which I worked answering the telephone informing clients how to apply for student loans. The potential clients called the customer service line and were screened by me asking them pertinent questions to see if they qualify for a federal student loan. I entered the caller's information into the computer system which generated a file on the person and generated an application to be mailed to the client. I answered client questions based on federal guidelines as presented to me in the four weeks of classes. I made notes in the computer each time the client called so that a caller log was started. I did other duties as assigned such as filling out various paperwork requested by clients so that their loans could be expedited. I had navigate to various computer programs and screens in order to assist clients and potential clients.
October 13, 2013 to October 14, 2013
Matilda H. Wells Resume 3
Adecco — Birmingham
3000 Riverchase Galleria, Suite 301
Birmingham, AL 35244
Telephone: 205-***-**** / 205-***-****
Position: Scanning and Shackling
Duties included: This was a two-day assignment in which I had to learn the process in two hours of training. I worked for Realtors who brought in their old lock boxes to houses which were on the market. We took in the Realtors old lock boxes. I used a scanner to scan in old lock box information and keyed in information pertaining to each new and old lock boxes. We replaced the old lock boxes with new lock boxes. My duty was to scan in information pertaining to the new lock boxes and program a new code. The clients waited on and received their new lock box products on the same day.
July 1, 2013 to August 3, 2013
Averitt Express
1415 Neal Street
Cookeville, TN 38501
Telephone: 800-***-****
Position: Driver Trainee
Duties included: I was in training to deliver freight to various companies by driving a tractor trailer. September 10, 2012 to December 20, 2012
Enterprise Holdings
701 N. Eastern Boulevard
Montgomery, AL 36117
Telephone: 334-***-****
Position: Part Time Temporary Driver
Duties included: I drove automobiles, vans, SUVs, and trucks to designated point of sale businesses. I left the automobile with the dealerships that purchased the transported used rental cars. I drove vehicles to detail shops and auto body shops for repair. I inspected the vehicles for defects prior to delivery to guarantee that there was no damage prior to leaving the lot so that the dealers would not decide on returns. We traveled to cities in Alabama, Florida, Georgia, and Mississippi.
August 2, 2002 to April 24, 2012
State of Alabama Department of Human Resources
64 North Union Street
Montgomery, AL 36130
Telephone: 334-***-****
Position: Data Entry Operator
Matilda H. Wells Resume 4
Duties included: I input data accurately into the computer so that information entered reflected the source document by comparison. When the information was submitted to the master files it created output with no enduser complaints, and data was as close to error-free as possible. I screened and researched various programs using the computer system to confirm that there was no duplication of records prior to input of information. I filed, made copies, answered incoming calls from clients, called clients to obtain pertinent information, prepared case files and distributed to financial support workers, prepared various reports for management, opened and distributed mail to office staff. I trained Welfare to Work employees. I performed other duties as assigned. April 26, 1995 to September 2010 - Temporary Employment Companies: I performed various duties for these companies:
May 25, 2010 to September 2010 — United States Census Bureau, 285 Peachtree Ctr. Ave NE Marquis 11 Tower, Ste. 1100, Atlanta, GA 30303-1230 Kelley Services, 4142-B Carmichael Rd., Montgomery, AL 36104 Telephone 334-***-****
Alabama Dept. of Industrial Relations, 649 Monroe St., Montgomery, AL 36131
Interim Personnel, 2830 Zelda Rd., Montgomery, AL 36106 334-***-**** Snelling Personnel, 3001 Zelda Rd., Montgomery, AL 36106 334-***-**** United States Postal Service, 6701 Winton Blount Blvd., Montgomery, AL 36119 800-***-**** April 1999 to July 2002
Montgomery Housing Authority
525 South Lawrence Street, Montgomery, AL 36104
Position: Assistant Housing Manager
Duties included: I interviewed residents and the information determined their qualifications for residency, collected rent payments, answered tenants' inquires based on my knowledge of departmental rules and policies, made referrals, did home visits to residents' apartments to inspect living quarters, etc. I performed extensive typing, prepared bank deposits, made money deposits to the bank. I maintained files on all residents. I made mathematical computations that determined the tenants' eligibility of residency in compliance with HUD guidelines. I composed letters, operated the computer, office calculator and answered the telephone. I prepared monthly financial reports and other duties as assigned by the Housing Managers and Director of Housing. I also filled in for Managers when they were absent from their offices and supervised their staff.
December 1988 to April 1995
The Water Works and Sanitary Sewer Board of the City of Montgomery Matilda H. Wells Resume 5
22 Bibb Street Montgomery, AL 36102-1631
Personnel - 334-***-****
Positions: Customer Account Representative
promoted to Customer Account Representative Il
CAR Il — Duties included: I answered all incoming customer telephone inquiries and complaints regarding their water account. I handled transactions regarding the accounts such as monetary adjustments, established new water accounts, transferred and disconnected water accounts and researched accounts which showed errors. I maintained files, billed deposits and collected on overdue accounts. I logged data, provided letters of credits, history of payments on accounts, etc. for customers who needed such information. I operated the radio dispatch to personnel working outside of the office informing them on customer account information. I operated the office calculator, computer, fax, and typewriter.
Lister Hill Health Center
1000 Adams Avenue
Montgomery, AL 36107
Executive Secretary
Duties included: All secretarial work for the Executive Director, Medical Director, Finance Director, and the Laboratory Director. I typed correspondence and interoffice memorandums as necessary for signature. I opened and stamped mail and distributed to all departments. I logged accounts receivables from incoming mail, calculated totals and routed to the Comptroller. I maintained files and records. I answered the telephone for the Executive and Medical Directors. I interviewed patients for special physical exams such as DOT physicals. I updated reports requiring detailed figures by computer for meetings such as Board Meetings. I typed monthly reports for the Executive Director. I transcribed medical and x-ray summaries for the patients' chart. I did all secretarial work for the Board of Directors and other duties assigned such as switchboard operation and itineraries for travel for the
Executives. I used the computer, typewriter, copier, ten-key office calculator and transcription machine.
Education
2012 - 2012 Trenholm Technical College — Truck Driving School - Graduate 1983 - 1984 Coastal Training Institute, Montgomery, AL - Graduate - Professional Secretarial 1982 - 1983 Auburn University, Montgomery, AL - General Business 1979 - 1982 Robert E. Lee High School — Graduate - General Studies, Typing and Accounting
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