Customer Service Administrative Support

Jenny Howland

***************@*****.*** 919-***-**** Raleigh, NC

SUMMARY Enthusiastically seeking a customer service, administrative support role to leverage strong interpersonal skills and excellent multitasking abilities in delivering exceptional customer experiences and efficient administrative support. Proven track record in fostering client relationships and managing complex tasks makes for a great fit in contributing to organizational success.

WORK EXPERIENCE Curtis Bay Medical Waste Services Garner, North Carolina Office Manager Oct 2017 - Oct 2019

• Enhanced organizational systems for payment collections, accounts receivable, and deposits, ensuring accurate record-keeping and efficiency.

• Monitored daily productivity and workflow processes, improving overall personnel performance and operational efficiency.

• Managed office inventory activities, including ordering, stocking, shipping, and receiving, to maintain smooth operations.

Carolina Biomedical Disposal, LLC Garner, North Carolina Office Manager Feb 2013 - Oct 2017

• Developed and managed sales agreements and contracts, enhancing customer retention and fostering new business through effective resolution of customer concerns.

• Supervised staff and ensured the implementation of company policies and protocols, contributing to efficient operations and improved team performance.

• Administered bookkeeping functions, including invoice generation and accounts receivable management, to support financial accuracy and accountability. Cintas Document Management Raleigh, North Carolina Customer Service Representative/Inside Sales Feb 2007 - Nov 2011

• Managed customer inquiries and complaints, ensuring a high level of satisfaction and resolution.

• Developed and maintained a comprehensive database of current and prospective customers to support business growth.

• Achieved monthly sales targets by engaging customers and recommending tailored solutions.

On-Site Shred Garner, North Carolina

Administrative Assistant Jan 2005 - Feb 2007

• Provided comprehensive administrative support by creating and printing weekly route schedules for CSR drivers, ensuring effective and organized operations.

• Managed data entry and maintained database accuracy, while assisting with customer service inquiries and directing communications to appropriate personnel. EDUCATION Wake Technical Community College

Certificate, Medical Office Administration

Raleigh, North Carolina

Dec 2012

SKILLS Microsoft Office Suite • Intuit QuickBooks • Interoffice Sales • Detailed Oriented • Organizational Skills • Strong Interpersonal Skills • Customer Relations • Excellent Multitasking Abilities • Problem Solver • Integrity • Teamwork • Communication

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