Customer Service Retail Store

April Nelson

Bloomington, IL

Professional Summary

Hi my name is April. I am searching for a full time position and I’m available immediately. I have over 20 years of customer service. I have been in many different roles throughout my life I have a lot experience in sales, customer service,management, administration. Right now, I’m looking for an opportunity at a job that can offer me stability and longevity. Work Experience

Shift Supervisor

CVS Health-Normal, IL

December 2024 to Present

• Oversaw daily operations of a high-volume retail store, ensuring efficient and smooth workflow

• Implemented effective sales strategies to drive revenue growth and meet/exceed sales targets

• Analyzed sales data and trends to identify opportunities for improvement and develop action plans

• Developed and maintained strong relationships with vendors to ensure timely delivery of merchandise

• Designed and delivered engaging training materials, including presentations, manuals, and e-learning modules

• Conducted regular assessments to evaluate the effectiveness of training programs and made necessary adjustments for continuous improvement

• Developed and implemented comprehensive training programs for new hires, ensuring consistent onboarding and knowledge transfer

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals

• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty

Wellness Coordinator

Massage Envy-Normal-IL

July 2024 to Present

• Assisted in the management of daily operations, ensuring smooth and employees, providing guidance and support

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of

• Created training materials and conducted training sessions for new hires on company policies and procedures

• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%

• Collaborated with the department on promotional activities to drive new customers

• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary

• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc

• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items

• Collaborated with the management team to develop and implement operational policies and procedures

• Provided personalized wellness consultations to clients, assessing their individual needs and goals

• Developed customized wellness plans for clients, incorporating nutrition, exercise, stress management, and other holistic approaches

• Conducted comprehensive health assessments to identify potential risk factors and develop strategies for improvement

• Educated clients on the benefits of a healthy lifestyle and provided guidance on making sustainable behavior changes

• Collaborated with healthcare professionals to coordinate care plans for clients with specific medical conditions or concerns

• Implemented wellness programs in corporate settings to promote employee well-being and productivity

• Utilized technology platforms to track client progress, monitor goals achievement, and provide ongoing support remotely

• Maintained accurate records of client interactions and progress notes in compliance with privacy regulations

• Stayed up-to-date with the latest research in the field of wellness to ensure evidence-based practice

• Assisted clients in setting realistic health goals based on their current lifestyles

• Monitored client progress through regular check-ins and adjustments made accordingly

• Counseled individuals on stress reduction techniques such as meditation or deep breathing exercises

• Educated clients about the importance of adequate sleep hygiene for overall well-being

• Incorporated principles of mindful eating into nutrition counseling sessions

• Fostered a supportive environment that encouraged open communication between myself as a consultant and my clients

• Developed strong rapport with clients, establishing trust and ensuring a comfortable working relationship

• Provided ongoing motivation and encouragement to help clients stay committed to their wellness goals

• Assisted in the development of wellness programs for community organizations or non-profit groups Owner of Online Sales Store(Poshmark)and

Amazon-Remote-Bloomington, IL

January 2015 to Present

Daily Sales

Phones

Faxing

Typing

Data Entry

Customer Service

Shipping

Accounts payable/receivable

Social Media

BRB sales

Inside Sales

Outside Sales.

• Founded and operated a successful business for XX years, overseeing all aspects of operations

• Developed and implemented strategic business plans to drive growth and increase profitability

• Managed a team of XX employees, providing leadership, guidance, and support

• Oversaw budgeting and financial management, ensuring the company's financial health

• Implemented cost-saving measures that resulted in an annual savings of $XX

• Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency

• Created effective marketing strategies to promote the business and attract new customers

• Utilized social media platforms to expand brand awareness and engage with target audience

• Analyzed market trends and competitor activities to identify opportunities for business expansion

• Developed partnerships with other businesses to enhance product offerings or reach new markets

• Maintained high levels of customer satisfaction through exceptional service delivery

• Implemented quality control processes to ensure consistent product/service excellence

• Conducted regular performance evaluations for employees, providing feedback for improvement as needed

• Led sales initiatives resulting in an increase in revenue by XX% over XX months

• Increased customer base by XX% through targeted marketing campaigns

• Negotiated contracts with key clients/vendors resulting in cost savings of $XX annually

• Introduced new products/services based on market demand analysis leading to a XX% increase in sales

• Streamlined operational processes resulting in improved efficiency by XX%

• Implemented inventory management system reducing stockouts by XX%

• Drove online sales growth by implementing e-commerce platform resulting in a revenue increase of XX%

• Developed employee training programs improving overall staff productivity by XX%

• Cultivated positive relationships with stakeholders including investors, partners, suppliers etc

• Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly

• Leveraged data analytics tools to track business performance and make data-driven decisions

• Implemented customer loyalty programs resulting in a XX% increase in repeat business Assistant Manager

Beauty Brands-Bloomington, IL

February 2023 to December 2023

Ran entire store and salon, trained my teams on product knowledge, Gave monthly assessments to employees to see if they qualified for a raise.

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity

• Assisted salon manager in overseeing daily operations, ensuring smooth and efficient workflow

• Managed scheduling of salon staff, optimizing coverage to meet client demand while minimizing labor costs

• Implemented new inventory management system, reducing product waste by XX%

• Trained and mentored new salon employees on company policies, procedures, and customer service standards

• Collaborated with the marketing team to develop promotional campaigns and increase salon visibility in the local community

• Maintained a clean and organized salon environment, ensuring compliance with health and safety regulations

• Handled customer inquiries, complaints, and conflicts professionally and efficiently to ensure high levels of customer satisfaction

• Assisted in the recruitment process by conducting interviews for potential candidates

• Created employee schedules based on client appointments and business needs

• Monitored retail sales performance and implemented strategies to boost product sales by XX%

• Performed administrative tasks such as payroll processing, inventory tracking, and supply ordering

• Developed strong relationships with vendors to negotiate favorable pricing terms for salon supplies

• Conducted regular staff meetings to communicate updates on company policies or changes in procedures

• Collaborated with stylists to create innovative hair styling techniques for special events or photo shoots

• Analyzed financial reports including revenue statements, expense reports & budgets. Identified areas of improvement resulting in cost savings of XX%

• Implemented a customer loyalty program that increased repeat business by XX% within six months

• Led a team of XX stylists during busy periods ensuring exceptional service delivery

• Developed training materials for new hires which reduced their ramp-up time by XX%

• Increased social media presence through strategic content creation resulting in an increase of online bookings by XX%

• Coordinated with suppliers to ensure timely delivery of products while maintaining optimal stock levels

• Mentored junior staff members providing guidance on professional development leading them towards promotions within the salon

• Implemented a new appointment scheduling system resulting in a XX% reduction in double bookings and improved customer satisfaction

• Collaborated with the marketing team to create and execute successful promotional events, increasing salon revenue by XX%

• Managed client database, ensuring accurate records of appointments, preferences, and contact information

• Conducted regular performance evaluations for salon staff, providing constructive feedback and identifying areas for improvement

• Assisted in the development of employee training programs focused on enhancing technical skills and customer service excellence

• Served as point of contact for high-profile clients, ensuring their specific needs were met during each visit

• Developed strong relationships with local businesses to establish partnerships for cross-promotion

• Increased retail sales by implementing effective product displays and offering personalized recommendations to clients

• Demonstrated exceptional problem-solving skills when handling difficult or dissatisfied customers

• Maintained up-to-date knowledge of industry trends, techniques, and products through continuous education opportunities

• Achieved monthly sales targets by actively promoting salon services and upselling additional treatments or products to clients

• Cultivated a positive work environment by fostering teamwork, open communication, and mutual respect among staff members

Executive Assistant Manager

American Cleaning Service and Restoration-Bloomington, IL January 2008 to October 2011

Ran the entire office and company independently. Main company ran out of Chicago,IL Phones and Customer Service

Graphs and Diagrams

Price Sheels

Supplies expense

Claims to Insurance company

Data Entry

Payments

Assistant Manager

BRADY HOMES-Bloomington, IL

April 2005 to February 2010

New Home Sales Manager

Trainor for new employees

Assisted Sales Manager and Vice President

Sales of 2 separately million dollar companies

Averages 3 houses a month in sales

• Served as Assistant Manager for year and years

• Oversaw day to day store operations

• Opened and closed store

• Counted cash drawers and coordinated change orders for employees

• Answered questions from customer over the phone, email, and in person

• Owner leader

• Met 75 % of sales targets

• Ensured individual financial reports aligned with bank and store operations

• Managed store inventory

• Coordinated schedules and assigned associates', staff members', clerks' and employees' shifts

• Trained new clerks, associates, team members, staff members and employees on company processes and procedure

OSS 1 and Vice President Assistant

McLean County Health Department-Bloomington, IL

February 1999 to September 2005

WIC (women infants and children)

Qualifying New Mothers for Insurance food formula care after miscarriage Intake of all information for all patients applying Front Desk Reception

Data Entry

Phones

Filing

Faxing

Answering questions to people online

Helping young mothers receive insurance and dr. For her and baby Data Entry

Customer service

Phones

Education about Nutrition for Families

Front Reception

Vaccines

Dental Department

Communicable Diseases

Free Health Services

Free Health Insurance

Free Formula and Nutritional Supplements for New Mothers and babies to 5 years old Check in/Check out

Gymnastics Coach

Sportstastiks Gymnastics-Bloomington-IL

March 1996 to June 2003

I started as a Coach at the gymnastics Center. I was very well trained with children and I had a lot of experience one of the reasons that was my major in college as well because I was very comfortable around children and they seem to like me a lot and it made me happy to help them. I route started this job when I was 15 years old so I had worked there for about a year and I remember the owner coming to me and telling me that she wanted to take some time off with her family so that she and her husband could try to have babies and I totally understand that and I wasn’t sure really what she was wanting. So slowly are Beyond taking over the gym by myself opening and closing training all new employees. Payroll

Customer service

Administrative assistance

Head manager

Payments receivable and payments accountable

Education

Mario Triccoci University Cosmotology - Normal, IL February 2020 to May 2021

Associate's degree in Early Childhood Education

Heartland Community College - Normal, IL

May 1999 to July 2003

Associate's degree in Early Childhood Education

Heartland Community College - Normal, IL

May 1999 to August 2002

High school diploma

Central Catholic High School - Bloomington, IL

August 1995 to May 1999

Skills

• General Ledger Accounting

• ServiceNow

• Software troubleshooting

• Clerical experience

• English

• Microsoft Windows

• Network Administration

• Remote Access Software

• Microsoft Access

• Contracts

• TCP/IP

• Data collection

• Microsoft SQL Server

• ERP systems

• Windows

• Accounts Receivable

• Direct sales

• Account management

• Presentation skills

• Litigation

• Profit & Loss

• AP style

• DHCP

• Merchandising

• GLP

• Aviation

• HubSpot

• Purchasing

• Balance Sheet Reconciliation

• User research

• Marketing

• Store Management Experience

• Typing

• Accounts receivable

• Forecasting

• Zendesk

• Active Directory

• Network Firewalls

• Restoration

• Territory management

• Adobe Photoshop

• Pivot tables

• Personal assistant experience

• Negotiation

• Help Desk

• Manufacturing

• Adobe Illustrator

• Property management

• E-commerce

• Pricing

• Analysis skills

• Infant care

• Sage

• Agile

• Accounting

• Technical Support

• Account Reconciliation

• Financial Report Writing

• SaaS

• Bilingual

• CPR

• Patient monitoring

• Documentation review

• Banking

• DNS

• Research

• B2B sales

• Salesforce

• Microsoft Windows Server

• (10+ years)

• Medical coding

• Fair Housing regulations

• Expert

• Guest services

• Events management

• Multilingual

• Tax Experience

• SQL

• Remote access software

• Typing 50 to 60 wpm

• NetSuite

• Payroll

• Yardi

• Journal Entries

• Auditing

• QuickBooks

• LAN

• Market research

• User Interface (UI)

• Laboratory information management systems

• Visio

• VPN

• Operating systems

• Data warehouse

• Lead generation

• B2B

• VoIP

• Inside sales

• Customer service

• Computer Networking

• Graph databases

• WAN

• Accounts Payable

• Analytics

• DevOps

Certifications and Licenses

Real Estate License

CPR Certification

Contact this candidate