Business Intelligence Data Analysis

PRASHANTH ACHARYA *******.*********@*****.*** • 512-***-****

Director, Data & Analytics LinkedIn • Aliso Viejo, CA Versatile analytics leader with 10 years of experience in all areas of business intelligence including advanced analytics, product data insights, and data team strategy. Adept at in-depth data analysis, technical acumen, solution development, data visualization, statistical techniques, team training, and identifying business opportunities while managing and leading cross-functional teams of 8-10 in the technology, logistics, insurance, and consulting industries. Passionate about collaboration, brainstorming, and teamwork with a bias for action, revenue growth, operational excellence. Major Accomplishments

● Head department of 5-8 data scientists and analysts at a time to craft analytical models focused on customer retention and automated claims processing, leading to a 30% reduction in churn over 2 years (Unum, 2021-23)

● Developed analytical report displaying operational KPIs for airports served by FedEx Express, reducing number of packages to sort by 9,000/day during the pandemic, achieving on-time departure for 98% of fleet (FedEx, 2021)

● Generated a single holistic system that facilitated enhanced what-if analyses and significantly reduced package miss rates at the largest shipping hubs by 22,000 fewer packages on a $100k project in 6 months (FedEx, 2020)

● Designed and implemented a suite of pricing solutions for a large food distributor, generating an additional $1M in year-over-year (YoY) profit; standardized ROI report to measure the solution’s benefits (Zilliant, 2017-18) Professional Skills

● Data Analysis & Analytics

● AI, ML, LLM, & Big Data Mgmt

● Business Intelligence & Insights

● Data Science & Management

● Statistical Data Modeling

● Data Visualization & Tableau

● Data-driven Decision-Making

● Predictive & Big Data Analytics

● CRM Product/Platform Data

● Reporting, Metrics, & KPIs

● Data Requirements Analysis

● Spotfire & Power BI Platforms

● SQL, Redshift, Athena, Python

● Program/Project Management

● Customer Data & Research

Professional Experience

Principal of Data & Analytics, Unum, Irvine, CA 2021 – Present

● Create analytical models and strategic business insights focused on retention and claim scoring of disabilities for an industry-leading insurance provided that offers innovation, integrity, and a commitment to customer service

● Lead a cross-functional department of 5-8 data scientists and analysts within company of 10k employees, providing team and staff training to better utilize business intelligence and data analysis tools internally

● Reduced customer churn by 30% using data analysis to categorize major factors, allowing business development managers to focus on highest-priority with churn risk, improving customer retention enterprise-wide

● Identify claims risk profile and chance of account closure, sourcing most complete, highest-quality data from multiple sources including mainframe and Salesforce to create staging and validate data with high quality

● Perform advanced large language modeling (LLM) with unstructured data to determine likelihood of claim closure alongside 3rd-party data science vendor, allowing claims/benefits advisors to focus on highest-priority accounts

● Supervise cross-functional projects with 15+ directors and c-suite executive project sponsors, advising as internal consultant on data technology implementations across business units as technical subject matter expert (SME)

● Deliver monthly and quarterly business presentations to educate staff on the value proposition of effective data and analytical solutions during the sales, onboarding, implementation, and customer success stages

● Align analytics strategy with business objectives, ensuring streamlined, efficient decision-making processes; set clear objectives and monitor progress, ensuring consistent communication throughout the project lifecycle

● Liaise between customers, business intelligence analysts, business intelligence developers, data engineers, and data analysts to develop business solutions from data; define requirements, collect data, and draw conclusions

● Analyze current and emerging trends in business and technology to develop target data architecture, establishing direction and standards for data architects, engineers, developers, and analysts, promoting repeatable projects Operations Research Advisor, FedEx, Memphis, TN 2018 – 2021 Operations Research Advisor 2020 – 2021

● Pioneered the digitization of FedEx Express domestic network for a multinational conglomerate focused on transportation, e-commerce, and business services as part of business process change and simulation program

● Generated a single holistic system that facilitated enhanced “what-if” analyses and significantly reduced package miss rates at major Memphis and Indianapolis hubs by 22k packages; led team of 6 with budget of $100k

● Devised analytics reports that pinpointed operational opportunities, increasing package processing efficiencies

● Established quarterly training sessions on SQL, Tableau, and Python foundations for 350+ employees, developing data literacy for employee professional development, facilitating promotions and outside hires for many

● Delivered business presentations, presenting, selling, and delivering digitization processes to clients

● Managed project teams as highest-level individual contributor, influenced hub managing directors and department heads, including VP of Engineering, and upskilled engineers to look at business processes from data perspective

● Contributed to company strategy, including business process and metrics development; applied mathematical modeling to develop and interpret information, assisting management with decision-making and policy formulation Project Engineer, Global Business Transformation 2018 – 2020

● Performed data visualization of end-to-end operations at 2 largest US shipping hubs, Indianapolis and Memphis, building logic into model to analyze and optimize business performance, achieving on-time 98% fleet departure

● Monitored 5-6 team members’ progress and provided leadership, guidance, and mentorship; ensured quality assurance and quality control (QA/QC) procedures were performed according to internal programs and policy

● Led team of 2 on $10k project to develop enterprise-wide analytical report displaying operational KPIs for airports served by FedEx Express, reducing average number of packages sorted at 2 hubs by 9k daily during pandemic

● Introduced advanced course that enabled 350 employees to adopt analytics concepts, earning Bravo Zulu award

● Promoted to Operations Research Group after achieving key milestones on Global Business Transformation Team Engagement Manager, Zilliant, Austin, TX 2013 – 2018

● Designed product pricing strategies and models for global manufacturing and distributor clients for a company that powers intelligent commerce for B2B companies by connecting commercial strategies with effective execution

● Created customized data product and platforms for clients in the food distribution, construction, and manufacturing industries, ensuring pricing consistency and growing client profits using strategic business recommendations

● Managed project teams of 4-5 business and technical resources at a time, using Agile methodologies while managing project plans, timelines, scope, schedule, and cost and communicating project status to stakeholders

● As data lead, defined business requirements, configured data sets, and managed accounts, enabling seamless data integration on backend behind interface delivered to clients; guided team on data models, delivery, and launch

● Crafted strategy interface, software-as-a-service (SaaS) web portal, and interactive data dashboard to provide inputs for pricing strategy, integrating client enterprise resource planning (ERP) systems to collect and report data

● Presented product and stock-keeping unit (SKU) portfolio mix to customers, optimizing sales and account strategy to grow bottom-line profit and top-line revenue for global/national companies like Shamrock, Sysco, and US Foods

● Designed and implemented suite of pricing solutions at a large food distributor, generating an additional $1M in year-over-year profit; standardized ROI report to measure benefits; led team of 3, reduced support hours by 76%

● Trained 300+ customers and 50+ employees to utilize Tableau to understand how analytics improve performance Additional Experience

● Business Analyst, Deloitte, Sacramento, CA, 2010-2013 Education & Certifications

● Data Science & ML, Accelerating Coding in Python, The University of Memphis, 2021

● MS, Industrial Engineering, Arizona State University, Tempe, AZ, 2009

● BE, Mechanical Engineering, Visvesvaraya Technological University, India, 2005

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