Customer Service Quality Control

Luisa Cruz

[Allentown. Pennsylvania 929-***-**** ************@*****.***

Professional Summary

Reliable and adaptable professional with 8+ years of experience in customer service, logistics, and retail environments. Skilled in fast-paced roles requiring attention to detail, clear communication, and multitasking. Proven track record of promotions due to performance and leadership potential. Seeking a remote customer service position where I can bring strong problem-solving skills and a customer-first attitude.

Professional Experience

Amazon – Packer & Picker

Oct 2024 – Mar 2025 Pennsylvania

• Selected and packed customer orders accurately and efficiently

• Ensured quality control and proper labeling of items for shipment

• Maintained productivity goals in a fast-paced environment FedEx Ground – Package Handler

Jul 2023 – Jan 2025 Pennsylvania

•Unloaded trailers and scanned packages to proper sorting belts

•Verified shipping labels and ensured packages were undamaged

• Maintained safety and efficiency while meeting daily goals Supermarket – Bookkeeper / Cashier / Pricing Clerk Jan 2017 – Dec 2022 [City, State]

• Began as cashier and quickly promoted to pricing duties and then to bookkeeper

• Managed vendor payments and reconciled invoices daily

• Trained in handling lottery sales and sensitive cash transactions

• Maintained product pricing accuracy throughout store Taco Bell – Shift Leader / Cashier / Food Prep

Aug 2015 – Sep 2016 [City, State]

• Provided excellent customer service and trained in both front and kitchen roles

• Promoted to shift leader due to reliability and teamwork

• Supervised team members and ensured smooth daily operations Skills

• Customer Service & Conflict Resolution

• Cash Handling & Bookkeeping

• Inventory & Pricing Accuracy

•Fast Learner & Adaptable

• Microsoft Office, Email, and Basic Tech Tools

•Team Leadership and Communication

Education

Freeport High School

Freeport NY 115**-****-****

Bushwick Campus

Brooklyn NY 2016-2017

Franklin K Lane

Brooklyn NY 11208

2017-2018

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