Customer Service Representative
Resume:
Robert Hess
Naugatuck, CT *****
******@*****.***
Over twenty years of experience in retail management, inside sales and customer service with a focus on revenue growth, cashflow and profitability.
Willing to relocate: Anywhere
Work Experience
Project concierge
Trinity Solar-Cheshire, CT
March 2019 to Present
1. Keep customers and sales reps up to date on project milestones via phone and email communications
· Regularly monitor all active projects to ensure that deadlines are met · Utilize organizational & time management skills to prioritize and adjust daily tasks · Maintain a positive working relationships with customers and all coworkers · Gain referrals through developing customer loyalty CUSTOMER SERVICE REPRESENTATIVE, Call Center OPS
PLANET HOME LENDING-Meriden, CT
2013 to March 2019
Respond to calls concerning billing, escrow account, new loan transfers, internet technical support, and loan maintenance
• Handle 50-100 calls per day in a high traffic environment
• Interface with internal resources to provide one-stop service solutions
• Track and monitor calls to ensure timely and quality problem resolution
• Miscellaneous projects and duties as assigned.
•Function as a solutions provider, building customer-focused partnerships to contribute to long-term loyalty
SENIOR CUSTOMER SERVICE REPRESENTATIVE, Call Center OPS VERIZON WIRELESS-Wallingford, CT
2010 to 2013
• Respond to calls concerning billing, tech support, new service activations, and cancellations for cell phone clients.
• Handle 40-50 calls per day in a high traffic environment.
• Interface with internal resources to provide one-stop service solutions.
• Track and monitor calls to ensure timely and quality problem resolution.
• Function as a solutions provider, building customer-focused partnerships to contribute to long-term loyalty.
ACCOUNT MANAGER
RENT-A-CENTER-Bridgeport, CT
2008 to 2010
• Performed inside sales, customer service and collections.
• Provided support to walk-in customers.
• Maintained follow-up on existing accounts to ensure positive cashflow.
• Served in a consultative role on electronics, appliances, etc.
• Consistently achieved sales goals and accounts receivables objectives. STORE MANAGER
MOVIE GALLERY-Bristol, CT
2007 to 2008
• Ran all facets of operations including sales, customer service, inventory planning, staff supervision, coaching, and development.
• Store closed after eight months.
STORE MANAGER
TED'S CLEANERS-Woodbridge, CT
2002 to 2007
• Managed a professional staff with responsibility for hiring, training, scheduling, and performance measurement.
• Established goals and performance standards.
• Compared actual performance to goals as a baseline for continuous improvement.
• Focused efforts on revenue growth, cost efficiencies and profitability. ASSISTANT MANAGER
BLOCKBUSTER VIDEO-Waterbury, CT
1998 to 2002
• Established a customer-centered philosophy to ensure a positive experience.
• Used customer excellence to build long-term loyalty and a steady pipeline of referrals.
• Consistently increased revenues, while maintaining and controlling costs. Education
Bachelor of Science in HUMAN RESOURCES MANAGEMENT and MARKETING NORTHEASTERN UNIVERSITY - Boston, MA
September 1987 to December 1991
Skills
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Training & Development
• Escrow
• Management
• Customer Relationship Management
• Relationship Management
• Recruiting
• Employee Orientation
• Retail Management
• Technical Support
• Human Resources
• Communication skills
• Marketing
Languages
• English - Expert
Additional Information
• Entrepreneurial spirit used to identify and capitalize on business growth opportunities.
• Outstanding relationship management skills used to build and retain customer loyalty.
• High level of personal energy and enthusiasm.
• Strong advocate of teamwork, performance excellence and continuous improvement.
Contact this candidate